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Bupa Flaxmore Care Home

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Bupa Flaxmore Care Home
Dementia Care (Secure environment)
8 Clifford Ave
Postal Address
Nelson Marlborough
(03) 546 9324
(03) 546 9321
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Stephanie Murch - (03) 546 9324
Bupa Care Services - 0800 60 80 99
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We are very proud to have attained a 4 year certification in the Ministry of Health Certification Audit in 2013.

We have three different areas within our Care Home
Teal with 15 Beds
Maitai with 23 Beds
Redwood with 12 Beds (Men only area)

Flaxmore Care Home nestles in the quiet, leafy suburb of Bishopdale. Our person centred, specialised dementia care service, focuses on each person and their interests, preferences and individual needs. Our experienced, kind staff bring expertise and warmth to their care and look forward to welcoming you.

We would be delighted to have the opportunity to talk with you about our care. Please phone Stephanie Murch, our Care Home Manager, or feel free to drop in at any time.

For more information, please visit the Bupa link below.

Respite care is a short break for your loved one at Flaxmore Care Home.

Respite is great way for you and your loved one to have a planned break. A respite stay can be anything from a few days to a few weeks. It is also a good way to see if you like Flaxmore Care Home and want to plan to gradually introduce the person you love, into our long term care if that is what they need.

Flaxmore Care Home practices the Bupa philosophy of person-centred care. This means we’ll get to know your loved one and find out their likes and dislikes so that we can provide their choice of care and make them feel more at home.

Professor Graham Stokes on the quality of respite care at Flaxmore Care Home...

“You’re right to pursue the value of respite care that is delivered in a measured proactive fashion rather than in response to crisis”.

“People with dementia deserve to live at home for as long as possible, and most wish to do so and this means supporting their families to cope with the demands of what is often referred to as the 36 hour day. The provision of respite care helps them do this by giving them a reassuring break knowing their relative is being cared for in a safe and supportive setting. However the time to do this is not when the carer is exhausted and on the cusp of crisis, for this is when frustration and resentment is in the air and we’re responding to suffering not providing timely, appropriate compassionate support.

At Flaxmore Care Home our respite care is planned, flexible and promotes well-being for all before crises are reached and that is how it should be if we are going to help people with dementia live well.”

Professor Graham Stokes
Global Director of Dementia Care
Honorary Visiting Professor of Person-Centred Dementia Care, University of Bradford
Corporate Centre Medical”

Did you know that Flaxmore is the only care home in the Nelson region to have been awarded the highest independent Ministry of Health Certification Audit standard for the quality of its care? By using respite at Flaxmore you can see for yourself the quality of care we provide.

Please call me to arrange a tour of Flaxmore or to book respite.

Stephanie Murch
Flaxmore Care Home
8 Clifford Ave
Bishopdale, Nelson 7011
(03) 546 9324 or 027 267 3161 after hours.


Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 20 Jul 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 47
Vacancy Yes
We have three different areas within our Care Home
Teal with 15 Beds
Maitai with 23 Beds
Redwood with 12 Beds (Men only area)
Impending vacancy No
Additional Room CostsNo
Updated: 23 Jan 2018
We would like to share some comments from our Residents/Family Survey 2014

To read them all please visit


I just wish to thank you and everyone on your team sincerely, for the care you have provided for my father. The level of care is of the highest standard, but most noticably it is actual care in the other sense. The way staff will pop in on their way home to say good bye. The kindness and respect every person shows. The way you all make the place feel like a home filled with family. All the extras you do. I really dont know how to thank you enough and my appreciation extends further than the few examples I write of. Every single staff member seems to go above and byond the call of duty. Thank you so very much

Everything about this home is wonderful. The care, staff and management. Its a home away from home for residents.

The staff have patience, ongoing kindness and humour.

Great carers/nurses/staff who care. Good attention to detail. Clean and Calm environment with a gentle carers.

Very friendly staff that can be approached at anytime.

Nothing is a bother to staff-they seem to have time to attend to needs.

Consistently good staff and environment

Excellent all round service and care

Excellent communication

The staff all care so much for the clients and their families

Very good care given to my Mother by the staff

Good, kind, friendly Management and Staff

It is obvious that the staff are well trained in Dementia care and chosen for their character traits. The care truly goes into the 'care' as opposed to drugs and buildings.

Staff always helpful and very caring

"Thank you for the care of my wife. The care is excellent. It is a new way of life for her and her family think you are doing a wonderful job in caring for her and overall everything about the home is excellent"

"I am so very lucky I was able to get my husband into this care home, the staff are always friendly and amazing with the residents"

"My husband is happy and so well cared for at Flaxmore. This means a lot to us both. Our time together is very precious. We especially appreciate the cheerful, peaceful atmosphere at Flaxmore, its pleasant gardens and surroundings and above all the wonderful spirit of the staff-their courtesy, competence and sheer kindness"

"Lovely staff - always helpful, patient, friendly and caring"

More terrific testimonials...

"To the management and staff of Flaxmore Care Home. Many thanks for the wonderful care you all provided my husband while he was in your care. He always said “They are very good to me you know” and so you all were. Thank you Jackie for the special care you provided my husband during his final days. I am deeply grateful."

"We would like to thank the staff and management Flaxmore for the wonderful care given to our Mum during her time here.
Mum’s treatment was exceptional from all levels of staff. It was not just clinical it was caring as well.
The family were greatly relieved to visit Mum and find her in such good care.
From my perspective I could not have asked for better for my Mum. The staff at Flaxmore always kept me informed of any changes and Mum and I were always treated respectfully. Mum’s last days were filled with staff and residents popping in to see all was well, please never lose that family atmosphere, it was so important for me to feel that I was not alone in my vigil.
Please accept this note as our appreciation of you all."

"Dear Flaxmore Care Home Staff

Last weekend I visited my friend who is now living in Flaxmore Care Home. I do want to thank you so much for the time that I was visiting her. It is a lovely home and she even told me it was lovely there. The nurses were so gracious, so friendly and smiling, and were so good with the residents. It was so clean and homely. You are all doing a wonderful job. The compassion and humility struck me enormously and I have been telling everyone about it. My friend had a lot of friends in Christchurch which she had to leave. They have been so supportive for such a long time and are now thrilled to know she is in such a good place. She is a very special girl and we thank you for taking such good care of her. As you will have discovered she is a very caring person. Thank you for all your kindness to her and to me."

"From my very first phone conversation with Terri I felt valued as a caregiver and increasingly confident about Flaxmore Care Home. Although the inspection of facilities evoked great sadness for my husband’s illness, I saw beautiful sunshine, a caring environment and approachable, warm staff."

"On my husband’s short respite arrival I was profoundly grateful –and astonished-at the complete, patient and sincere interest from all the many staff members, and all ranks of personnel. This is very special. One of the heartaches for caring for a loved one with dementia is seeing a loss of dignity from the greater community. But from the very first of my husband’s moments at Flaxmore I saw that respect and dignity restored. I left Flaxmore that first day very sad but confident that I’d made the right decision. This was confirmed when I arrived to take my Husband home. Thank you for your caring, informing discussions with me and most especially, for your genuine care and good wishes for my Husband.
I know that he is in good hands."

Updated: 5 Aug 2016
TypeHours Per WeekStatusDetails
Nurse Practitioner Yes
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Own Social Worker Yes Support Works are our local NASC team
Diversional Therapist Yes Our Activities staff works tirelessly to create a stimulating activity calendar, tailored to each person.
Activities Co-ordinator Yes Our activities assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes We have church services weekly to suit each denomination
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call.
Updated: 5 Aug 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes Your special needs can be discussed prior to admission.
Tracheotomy Care Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Dialysis Yes Your special needs can be discussed prior to admission.
Specialised Dementia Care Yes
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Our Clinical Manager, has a wide range of clinical knowledge extending from aged care to enviromental health. Bringingleadership and skill and support to our team.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 5 Aug 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 5 Aug 2016
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care No You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Other End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Whanau Room Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes Separate rooms available for couples so they can be side by side
Ensuite No We have 6 rooms with a shared bathroom and everyone is in close proximity to bathroom facilities. All rooms have a small vanity unit for privacy
Male residents only No However, in consultation with our GPs and specialist services, we have a small unit just for men where they are able to be very blokesy and watch sport on TV as much as they like!
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Alcohol Permitted Yes
Pets In Residence No No
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee No We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes Our home is seperated into 3 small areas. Within each area is a lounge and/or conservatory with a television and music available. Each lounge leads onto a safe enclosed garden where people are free to wander at will
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Rural Setting No A semi rural suburban setting, we sit at the foot of the Grampians in Bishopdale
Smoking Permitted Yes We have a designated smoking area.
Semi-Secure Yes
Sprinklers Yes Flaxmore meets all NZ Fire Service regulations.
Audit report available Yes Audit report for the Health and Disability Standards is available on our website. Flaxmore is proud to achieve 4 year certification.
Updated: 11 Jan 2017
Special Features
Special Features
We are very proud to be the only aged care facility in the whole of Nelson to have attained a 4 year certification in the Ministry of Health Certification Audit.
We enjoy the informality and usual 'comings and goings' of a family home. A variety of things happen on a typical day, for example, on many days of the week family,friends and children drop in and spend time with their relative. Sometimes they may join us for Happy Hour or a game or activity that is happening, or just a chat and a cup of tea.

We have been through some redevelopment this year with a new reception area, bright new lighting and heating and an upgrade of our bedrooms. Our front garden is safe and secure and is now available to our residents and families to enjoy the landscape or join a couple of our residents in doing the gardening.
Updated: 5 Aug 2016
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 5 Aug 2016
Additional Information
Additional Information
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Flaxmore meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 5 Aug 2016
Languages Spoken
Languages Spoken
English Yes
Interpreter Yes We have access to an interpreter service
Updated: 5 Aug 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Updated: 5 Aug 2016
Public Transport 0.50 km There is public transport available with a bus stop about 7 minutes walk from Flaxmore Care Home
Shops 0.50 km We are a short car journey from central Nelson City
Mall 3.00 km Richmond Shoppng Mall and Nelson malls
Parks   There is a small reserve next to Flaxmore Care Home
Library   We have our own library on site, with many books and magazines available for our residents to enjoy.
Updated: 5 Aug 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes It is a requirement of Bupa Care Services that our team undertake the 4 Dementia Units.Our entire care giving team are registered and working through their units.
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes Stephanie, the Facility Manager, is very happy to discuss our audit report with you. The audit is available on the Bupa website www.bupa.co.nz
CareerForce Rest Home MOH Audit Report Available.
Updated: 5 Aug 2016