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Eltham Care Rest Home

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Eltham Care Rest Home
Dementia Care (Secure)
54 Maata Road
Eltham 4398
06 764 8330
06 764 8739
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Carly Mangulabnan - 02102860682
Sound Care Limited (Carly Mangulabnan) - 02102860682
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Located in the pleasant rolling hills of the Taranaki countryside near Eltham. Eltham Care has one of the most spectacular views of Mount Taranaki along with its open picturesque countryside. Residents enjoy a very relaxing day to day life of being surrounded by fields of greenery away from the usual busy streets. Eltham Care Rest Home provides a real homey feeling while residents watches the everyday simple life of farming and the good old days.

Eltham Care Rest Home has recently proven its commitment to excellent care by receiving 4 YEARS CERTIFICATION FROM THE MINISTRY OF HEALTH. (https://www.health.govt.nz/your-health/certified-providers/aged-care/eltham-care-rest-home) There has been a stunning turnaround from its previous management to the new one that took over in February 2017. Eltham Care Rest Home is now recognized by the Taranaki DHB for its provision of quality care.

Eltham Care Rest Home has a 24-Bed Rest Home Wing and a 17-Bed Dementia Wing. It also provides short-term and long-term respite care, boarding, and a respite day care run by the Activity Coordinator.

Highly experienced caregivers are on duty 24/7 and is supported by a full time Registered Nurse. The owner operator is also an experienced Registered Nurse and a Manager and is on-site full time.

Eltham Care Rest Home also provides Meals on Wheels service to elderly people in its sorrounding areas.

Eltham Care Rest Home is simply a home, not 'flash', not modern, but a home for all.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 17 Jan 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 17
Vacancy Yes
We have 1 Respite care beds available to suit your needs with our dedicated and friendly team. Our services cover most of the surrounding areas, plus respite care up to New Plymouth and the possibility of transport provided.
Impending vacancy Yes
Additional Room CostsNo
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 19 Sep 2019
My name is Steven Shearer. My father is Neil Shearer, a resident at Mercy Jenkins Rest Home in Eltham, Taranaki. I'm writing this e-mail in support of the manager at Mercy Jenkins - Hillary Rimmer. My mother, Glenyss Shearer, has had a long association with first Eventide and now Mercy Jenkins Rest Home, and as a child and adult I have visited Mercy Jenkins for over 30 years. I recently spent two-and-a-half months in Eltham staying with my Mother. I went up to Mercy Jenkins every day to visit my Father, and got the opportunity to get to know Hillary. She brings a lot of positive energy with her into the rest home and has an excellent rapport with all of the residents there. In all the years I have been visiting Mercy Jenkins I have never seen a more enthusiastic and professional manager. I hope DHB appreciate the excellent job that Hillary is doing and that she continues in this role for many years to come.
Steven Neil Shearer (Family of Resident in Mercy Jenkins)

The care for my Uncle has been fantastic. Staff are really caring, they cater for special diets and special needs. Everybody is real friendly towards residents, staff, visitors and even the caretaker. We as a family can only recommend Mercy Jenkins as it is the place we tell people about. The home on the hill, great views, awesome care. We are kept inform of Uncle progress and are able to ask questions at anytime. Nothings is ever a problem for Hillary and her team.
Mj Allendor ( Family of resident at Mercy Jenkins )

The Manager and her staff have taken time and care to manage and reduce Chris's agitation over recent months. There is a huge change and as a family we thank Hillary who has worked with her team to achieve this.
Sylvia Collins (Family of resident at Mercy Jenkins)


Eltham care resthome was home to my mum who had younger onset Alzheimers. From the beginning mum was treated as part of a family, she retained many of her favourite pastimes and maintained many of her all important freedoms. Mum loved her time there. The activities coordinator is one of the most vibrant and enthusiastic people I know, the chef presents delicious meals delivered with a joke or personal comment to every resident, everyone is friendly and attentive. The manager and the admin team are extremely professional and Carly helped in every possible way. The care shown to mum in her final days was extraordinary. Our family (all 12 of us!) including several young, energetic children were welcomed, fed and made to feel at home 24 hours a day. The compassion shown to mum and us by the nurse and carers was amazing. The grounds are beautiful with plenty of space in both the main part and the secure dementia wing. I had investigated several other homes before placing mum and this one far exceeded all of mine and her expectations.
Joe Carson

Updated: 26 Dec 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is a registered Nurse on site 5 days per week and on call after hours
Healthcare Assistants/Caregivers Yes Highly experienced Health Care Assistant with Level 2, 3, and 4 Qualifications.
Physiotherapist Yes Residents are referred when necessary.
Occupational Therapist Yes Residents are referred when necessary.
Social Worker (on site) Yes Residents are referred when necessary.
Diversional Therapist Yes We have 2 Diverisonal Therapists who plans and run Monthly Activities.
Activities Co-ordinator Yes Our Activity Coordinator has 20 years experience in Aged Care and is also a minister.
Hairdresser Yes Comes every 4 weeks
Podiatrist Yes Comes every 6 weeks
Dietitian Yes Residents are referred when necessary.
Chaplain/Spiritual Advisor Yes We have several Church Services on Sundays. One of our Diversional Therapists is a minister.
Other Personnel Yes We have a chef who runs an 8-week menu. All meals are freshly cooked everyday. Residents are able to order hot breakfast everyday. We also have a kitchen hand who are also trained as a baker who serves us lovely cakes and pastries.
Updated: 6 Feb 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Respiratory Nurse available to come when needed. We have onsite equipment.
End of Life/Palliative Care No We have a dedicated hospice team who assist staff when necessary. We are supported by the local Hospice. Our Registered Nurse attends regular in-services provided by the Hospice.
Wound Care Yes All Staff are highly trained with wound care measures.
Diabetic Care Yes Residents are referred as necessary. We provide diabetic diet and does all insulin injection etc.
Continence Advice Yes Continence specialist available to visit when needed from our very own continence provider.
Stomal Therapy Yes Stoma trained staff onsite, also specialist care available when needed.
Infection Control Yes Infection control committee handles all infection control matters.
Clinical Management Yes We have a full time Clinical RN.
Updated: 6 Feb 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We do provide short-term and long-term respite care.
Carer Support Yes We do provide short-term and long-term respite care to relieve the main carer at home.
Other Short Stay Programme Yes Respite Care Day Programme is also available.
Subsidised Yes We assist in the process of applying for funding.
Private Paying Yes
Booking can be made in advance Yes
Updated: 6 Feb 2018
May Bring Own Furniture Yes We encourage you to bring your own furniture as well as personalize the room to your liking.
Single Rooms Yes
Alcohol Permitted Yes Only for moderate use.
Pets In Residence Yes We currently have 2 cats and a dog.
Negotiate To Bring Own Pet Yes We do allow you to bring small pet(s).
Phone Access In Own Room Yes We can setup phone access in your room.
Wifi No The whole facility has unlimited Wifi for the residents to use.
Resident can adjust heating in own room Yes All rooms have built in heaters.
Cater for under 65 yrs with Disability Yes We assist in the process of applying for funding for our under 65 clients.
Lounges/seating areas Yes Large lounges with comfortable chairs with a good view of Mt. Taranaki.
Female residents only No All are welcome.
Male residents only No All are welcome.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes Respite Day Care Programme is available.
Outings Yes Regular outings arranged and take part in community events. Regular van trip and shopping trips for the residents.
Whanau Room Yes We have a dedicated Whanau room. The room is available for all your celebration.
Residents Committee Yes Residents conduct quarterly meeting.
Policy for management of challenging behaviour Yes We have a comprehensive policy in Managing Challenging Behaviour.
Confused Residents Yes If a resident shows signs of confusion this is medically investigated families kept updated. Appropriate referrals are done.
Rural Setting Yes Spectacular views of Mt.Taranaki and surrounding farm land.
Smokers Room Yes There are 3 smoker's bay.
Smoking Permitted Yes Yes. In smoker's bays only.
Semi-Secure No Secure dementia unit on site
Updated: 6 Feb 2018
Special Features
Special Features
View of Mt. Taranaki in both Rest Home and Dementia Areas.
Quiet and relaxing overall environment suitable for resident's relaxation and well-being.
Freshly prepared meals by a full time chef.
Excellent care from highly experienced care staff and nurses.
Eltham Care Rest Home prides itself with providing residents the opportunity to retain their freedom and wander safely, and uses minimal medication and no physical restraint. The extended family are encouraged to participate in the ongoing clinical, social and cultural support of the residents.

We are providing the following for your information:

Choosing a Specialized Facility that will meet all your relative’s needs can be a difficult task.
The time of decision to put your family member into care can be heartbreaking especially for a husband or wife who have been together for many years. There is a grieving process, which can be slow, progressive or rapid.

The transition from home to full time care is very upsetting to the family, but often less so for a person who has advanced dementia. We find that these people get along surprisingly well together, they talk to each other and organised some of their own activities, even though the activities may be continually repeated.

Each person admitted to care may have a behaviour that is socially unacceptable, and it is impossible to teach new tasks or ways to behave appropriately. With this in mind, each person should be accepted as they are, at their own level, maintaining as much independence as is within their capabilities.

You will probably have many questions to ask about the quality of life and care the folks receive while in care, about the standard of accommodation, service and food, the number of staff on duty, how medical services are assessed and lots more questions.

Collecting a comprehensive Social History, of values and interests for each Resident, enables a greater individualisation of approaches and possible intervention that might bring pleasure and minimise stress.
Coming to terms with the devastation of a Dementia diagnosis is not easy for friends, relatives and whanau. Our expert team is well qualified to support you.


As this is our residents “home” it is courteous to make a time that is convenient to our residents for you to visit. Contact the facility and arrange to discuss your needs with the Manager.

Have a list of questions if you wish. Our management team are very skilled in caring for persons with dementia and can provide support at this time

You may feel more comfortable bringing someone with you when you visit.


* We forget instructions and do not understand what you expect us to do
* We may say “yes” and then do not act as you have asked
* We may be in pain but we cannot tell the people at the right time and we do not remember to ask for pain relief
* Most of the time we do not know where we are
* We do not understand what the bell is for. We cannot remember where the bell is anyway – however many times you explain
* When in the toilet, we sometimes cannot remember why we are there
* We cannot remember instructions, so please do not leave us alone in strange places
* We feel the need to go to the toilet but cannot remember to ask for help at the right time
* In our confusion, we may try to find a familiar place and get into trouble
* We cannot cope with more than one piece of information or one instruction at a time
* Making choices from several alternatives, such as a menu, is beyond our ability
* Please find a simple way to get information
* We may need reminding over and over again about things which others remember after one instruction. For example, we may need to be told every time where there is a meal to be eaten
* We are not acting in a confused way to be deliberately annoying. We have lost the ability to remember things and we often feel lost in places which are strange to us

Updated: 6 Feb 2018
Interests & Activities
Interests & Activities
Activity programme, Cards, Church Service, Concerts, Entertainers, Exercises, Games, Gardening, Happy Hour, Indoor Games, Movies, Quizzes, Shopping, Sky TV, Swimming, Activity programme, Art, Alzheimer's Society, Big print books, Bingo, Bowls, Breakfast in bed, Cards, Care and Craft, , Concerts, Dancing, Entertainment, Exercises, Garden, Internet, Music, Organ, Outings
Updated: 6 Feb 2018
Additional Information
Additional Information
Details about Meals Meals on wheels services available for the all ages in the community. Meals are prepared daily by a chef who runs an 8-week Menu. Meals is composed of a main meal and a dessert.
What's included in your fees and what's not Please call 06 764 8330 for pricing details.
Updated: 6 Feb 2018
Languages Spoken
Languages Spoken
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Interpreter Yes Residents are referred to an interpreter services if necessary.
Maori - Te Reo Yes
Punjabi Yes
Tagalog Yes
Other Information Yes Any nationality is welcome and residents are referred to an interpreter services if necessary
Updated: 6 Feb 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Seventh Day Adventist Yes
(Other comments) Yes We have Church services on Sundays. We are happy to cater to any religion.
Updated: 6 Feb 2018
Shops   Shopping is available at Eltham township which is approx 3kms away, the vans go there regularly. Resident's shopping day is every Thursday!
Parks   Plenty of parking for all visitors surrounding the facility.
Library   Library service available in Eltham
Updated: 6 Feb 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes An active member of Care Association New Zealand.
CareerForce Yes The owner operator is also a Careerforce Assessor. Staff are always encouraged to take part in Careerforce Training.
National Certificate in Community Support Services (Core Competencies) Yes Staff are all qualified.
National Certificate in Diversional Therapy Yes We have 2 Diversional Therapists.
Rest Home MOH Audit Report Available. Yes 4 YEARS CERTIFICATION FROM THE MINISTRY OF HEATLH! 08 Feb 2018 - 08 Feb 2022 https://www.health.govt.nz/your-health/certified-providers/aged-care/eltham-care-rest-home
Care Association New Zealand CareerForce Rest Home MOH Audit Report Available.
Updated: 6 Feb 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.