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Bupa Liston Heights Care Home - Ngauruhoe Wing

At a glance
Vacancy
Yes
Name
Bupa Liston Heights Care Home
Category
Dementia
Address
19 Liston Avenue
Hilltop
Taupō 3330
Postal Address
Same as above
Region
Lakes
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Claire Jordan - (07) 378 2666
Owner
Bupa Care Services - 0800 60 80 99
Business Coordinator
Smmriti Karnatak - (07) 378 2666
Other services
Photos
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Your day – your way

While the surroundings at Liston Heights are beautiful, its great care that Liston Heights is known for. Resident’s wishes come first, with care built around the way they prefer their day to be – and that can change from day to day. That’s why we say “your day – your way.”

At Liston Heights, our residents will always find something to do – whether it’s getting involved in our activities programme or choosing to enjoy their own company in their large bedrooms, with the convenience of ensuites and kitchenettes.

General Manager Claire Jordan and her team like to think of their care as “providing support, so that you can still be you.” To find out more, please phone Claire on (07) 378 2666.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 27 Aug 2013

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 12
Vacancy Yes
Our dementia unit is small and homely with daily activities keeping our residents busy if they want. We have a very dedicated team led by a Registered Nurse. We have renovated our outdoor section to include a beautiful sunny deck area
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $0.00 -$5.00/day up to $5.00 -$33.00/day as at 28 Nov 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Unknown

Updated: 13 Dec 2024

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits on request.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call.

Updated: 18 Jul 2014

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Palliative Care (Contracted) Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Spinal Injuries Care Yes Your special needs can be discussed prior to admission.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our manager is a registered nurse.
Other Specialties Yes Available as required.

Updated: 18 Jul 2014

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.

Updated: 18 Jul 2014

Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes All rooms have ensuites.
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whānau Room Yes We have areas available where residents and their families can spend quiet time together.
Māori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes We have a designated smoking area.
Semi-Secure Yes

Updated: 25 Nov 2022

Special Features
Special Features
You can be sure of companionship, comfort and security at Liston Heights. It's a happy, friendly place with a strong community spirit and a reputation for skilled compassionate care. If you join us, we know you will soon make new friends and feel right at home.

The rest home is unique in that all rooms other than the short-term respite care rooms, are spacious studio units. These units are configured as bed sits with full ensuite and a kitchenette that has a small fridge with tea making facilities. Residents are therefore able to enjoy visits from family and friends in the comfort and privacy of their own rooms if they choose to do so.

Liston Heights provides a full range of services from independent units through to services for those who have more complex needs.

Updated: 18 Jul 2014

Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.

Updated: 18 Jul 2014

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Staffing qualifications and details Liston Heights meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.

Updated: 18 Jul 2014

Languages Spoken
Languages Spoken
Language Status Details
Cook Island Maori Yes
English Yes
Fijian Yes
Māori - Te Reo Yes
Samoan Yes
Tokelauan Yes

Updated: 18 Jul 2014

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Once fortnightly church services conducted on site
Baptist No Visit residents in the facility
Presbyterian Yes conduct fortnightly church services on site

Updated: 18 Jul 2014

Distances
Distances
Location Distance Details
Public Transport 0.10 Km Public Bus stops right outside front entrance
Shops 1.50 Km Hilltop Shops - Fish & Chip Shop/Dairy/Restaurant/Beauty Salon/Electrical Shop
Mall 4.00 Km Town Centre - Full range of shopping
Parks 2.00 Km Botanical Gardens and Hilltop Play Ground
Library 4.00 Km Mobile library bus visits the site every two weeks

Updated: 18 Jul 2014

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 13 Oct 2014


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.