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Bupa Liston Heights Care Home - Liston & Tauhara Wing

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Information Pack
At a glance
Vacancy
Yes
Name
Bupa Liston Heights Care Home
Category
Hospital Care
Address
19 Liston Ave
Taupo 3330
Postal Address
19 Liston Avenue
Taupo 3330
DHB
Lakes
Phone
(07) 378 2666
Fax
(07) 377 2169
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Linda Dubbeldam - (07) 378 2666
Owner
Bupa Care Services - 0800 60 80 99
Other services
Photos
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Description
Your day – your way

While the surroundings at Liston Heights are beautiful, its great care that Liston Heights is known for. Resident’s wishes come first, with care built around the way they prefer their day to be – and that can change from day to day. That’s why we say “your day – your way.”

At Liston Heights, our residents will always find something to do – whether it’s getting involved in our interesting activities programme that runs 7 days a week, or choosing to enjoy their own company in their large bedrooms, with the convenience of ensuites and kitchenettes.

Care Home Manager Linda Dubbeldam and her team like to think of their care as “providing support, so that you can still be you.” To find out more, phone Linda on (07) 378 2666 or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 5 Feb 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 28
Vacancy Yes
Our hospital bedrooms are geared toward safety. A major refurbishment of our Tauhara hospital wing is commencing January 2019. We are looking forward to welcoming new residents on completion.
Impending vacancy No
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 12 Sep 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities team consists of an Activities Coordinator and 2 assistants. We have 7 days a week activities. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits on request.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call.
Updated: 5 Feb 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Palliative Care (Contracted) Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Spinal Injuries Care Yes Your special needs can be discussed prior to admission.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our clinical manager is a registered nurse who has been in the aged care sector for 20 years locally with extensive knowledge and skills.
Other Specialties Yes Available as required.
Updated: 5 Feb 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 5 Feb 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes All rooms have ensuites.
Alcohol Permitted Yes
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes Wifi is available on request
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes We have an outside designated smoking area.
Semi-Secure Yes
Updated: 5 Feb 2018
Special Features
Special Features
You can be sure of companionship, comfort and security at Liston Heights. It's a happy, friendly place with a strong community spirit and a reputation for skilled compassionate care. If you join us, we know you will soon make new friends and feel right at home.

The rest home is unique in that all rooms other than the short-term respite care rooms, are spacious studio units. These units are configured as bed sits with full ensuite and a kitchenette that has a small fridge with tea making facilities. Residents are therefore able to enjoy visits from family and friends in the comfort and privacy of their own rooms if they choose to do so.


Updated: 5 Feb 2018
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. We also have a qualified Diversional Therapist as our Activities Coordinator and have activities on 7 days a week. It is important to us that you live your day your way.
Updated: 5 Feb 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Liston Heights meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Updated: 5 Feb 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cook Island Maori Yes
English Yes
Fijian Yes
Maori - Te Reo Yes
Samoan Yes
Tokelauan Yes
Updated: 5 Feb 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Once fortnightly church services conducted on site
Baptist No Visit residents in the facility
Presbyterian Yes conduct fortnightly church services on site
Updated: 5 Feb 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.10 km Public Bus stops right outside front entrance
Shops 1.50 km Hilltop Shops - Fish & Chip Shop/Dairy/Restaurant/Beauty Salon/Electrical Shop
Mall 4.00 km Town Centre - Full range of shopping
Parks 2.00 km Botanical Gardens and Hilltop Play Ground
Library 4.00 km Mobile library bus visits the site every two weeks
Updated: 5 Feb 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Approved provider of Professional Development and Recognition Programme Yes Bupa has their own NCNZ approved PDRP programme
CareerForce Yes All care staff complete their Health and Wellbeing Level 2 qualification
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Approved provider of Professional Development and Recognition Programme CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 5 Feb 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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