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Bupa Glenburn Care Home

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At a glance
Bupa Glenburn Care Home
Dementia Care (Secure)
33-41 Astley Ave
New Lynn
Auckland 0600
Postal Address
PO Box 15311
New Lynn
Auckland 0640
(09) 827 7962
(09) 827 7960
View Email Address
Visit Website
Find us on Facebook
Sandy Naidu - (09) 827 7962
Bupa Care Services - 0800 60 80 99
Other services
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• Rest home
• Hospital
• Secure dementia and specialised dementia care

At Glenburn Rest Home and Hospital, we believe in laughter – to lighten the day, and bring everyone together. Life is about living and having fun – and this doesn’t change when you come to Glenburn. It’s part of how we care. We’re known for our homely atmosphere, and the excellent care that our friendly staff give.

Our caring team will make each day as enjoyable as it can be, for each of our residents. We want everyone to feel that Glenburn is their home. We’ll make sure your loved one chooses how they want to fill their days, and we will make sure we take the time to get to know their special likes and dislikes.

Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge). Health and circumstances might have changed, but underneath it all, we can still create enjoyment. We also have a retirement village on the same site, which can make life easier for partners with different care needs. We invite you to meet our team and see for yourself. You can always expect a warm welcome, here in the heart of New Lynn.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 2 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 12
Vacancy No
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 25 Jan 2021
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses are experienced in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis. We also have a Physiotherapist assistant for 5 days a week.
Occupational Therapist 40 Yes As required.
Social Worker (on site) No As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our programe incorporates one-to-one activities, group sessions and day trips. This runs 7 days a week.
Hairdresser Yes Our hairdresser visits twice a week and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits on a 6 weekly required or as required.
Dietitian No All menus are Dietitian approved. Our Dietitian is available for general advice and oversight of specialised needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Mass once a month and a service once a month.
Other Personnel Yes A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call.
Updated: 13 May 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Palliative Care (Contracted) Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialists on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Spinal Injuries Care Yes Your special needs can be discussed prior to admission.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our Manager is a registered nurse.
Other Specialties Yes Available as required.
Updated: 13 May 2019
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Ensuite Yes All rest home and the majority of hospital rooms are single with ensuite toilet and handbasin.
Alcohol Permitted Yes With permission from GP
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes
Resident can adjust heating in own room Yes We have a variety of heating systems at Glenburn to keep our residents warm when required.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Large lounge areas, outside private sitting areas.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night. We follow a pre-admission process at Glenburn-please discuss with our Manager
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted No Glenburn is smoke-free
Semi-Secure Yes
Updated: 21 Jul 2020
Special Features
Special Features
Glenburn Rest Home and Hospital is owned by Bupa Care Services - specialists in aged care.

We provide New Zealanders with:

• Retirement village living
• Rest home care
• Hospital care
• Day care for the elderly
• Special Dementia Care
• Dementia care
• Respite care

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives – so trust is intrinsic to the way we work.
Updated: 21 Jul 2020
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.

Updated: 18 Jul 2014
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care. Our Manager would be happy to discuss this further with you and this is covered in the Residential Agreement.
Staffing qualifications and details Glenburn meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements. Please discuss your individual requirements
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Updated: 13 May 2019
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Cook Island Maori Yes
Danish Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter No Can be organised if required
Maori - Te Reo Yes
Niuean Yes
Punjabi Yes
Rumanian Yes
Samoan Yes
Tongan Yes
Other Details Yes Multicultural.
Updated: 13 May 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes At personal request.
Updated: 18 Jul 2014
Location Distance Details
Public Transport Past doorway.
Shops Lynmall short walking distance.
Mall Lynmall short walking distance.
Parks Short walking distance.
Library Lynmall short walking distance.
Updated: 18 Jul 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available.
Updated: 15 Aug 2014

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.