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Bupa Glenburn Care Home
At a glance
- Vacancy
- No
- Name
- Bupa Glenburn Care Home
- Category
- Dementia Care (Secure)
- Address
- 33-41 Astley Ave
New Lynn
Auckland 0600 - Postal Address
- PO Box 15311
New Lynn
Auckland 0640 - DHB
- Waitemata
- Phone
- (09) 827 7962
- Fax
- (09) 827 7960
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Sandy Naidu - (09) 827 7962
- Owner
- Bupa Care Services - 0800 60 80 99
Other services
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Reviews
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GLENBURN PRIVATE HOSPITAL SERVICE
We were unhappy with the level of service and care provided at Glenburn Private Hospital. Staff were taking too long when the buzzer was pressed for help and also when assistance was needed with the walker from the bathroom. Meals were placed regularly in front of my father leaving him to fend for himself when it was known he needed assistance with eating. Urinals were banned during the day so my father had to struggle to the bathroom with a walker. We were disappointed with the level of care and will not be recommending Glenburn Private Hospital to other elderly people.
Description
• Rest home
• Hospital
• Secure dementia and specialised dementia care
At Glenburn Rest Home and Hospital, we believe in laughter – to lighten the day, and bring everyone together. Life is about living and having fun – and this doesn’t change when you come to Glenburn. It’s part of how we care. We’re known for our homely atmosphere, and the excellent care that our friendly staff give.
Our caring team will make each day as enjoyable as it can be, for each of our residents. We want everyone to feel that Glenburn is their home. We’ll make sure your loved one chooses how they want to fill their days, and we will make sure we take the time to get to know their special likes and dislikes.
Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge). Health and circumstances might have changed, but underneath it all, we can still create enjoyment. We also have a retirement village on the same site, which can make life easier for partners with different care needs. We invite you to meet our team and see for yourself. You can always expect a warm welcome, here in the heart of New Lynn.
For more information, please visit the Bupa link below or scroll down to download our brochure.
• Hospital
• Secure dementia and specialised dementia care
At Glenburn Rest Home and Hospital, we believe in laughter – to lighten the day, and bring everyone together. Life is about living and having fun – and this doesn’t change when you come to Glenburn. It’s part of how we care. We’re known for our homely atmosphere, and the excellent care that our friendly staff give.
Our caring team will make each day as enjoyable as it can be, for each of our residents. We want everyone to feel that Glenburn is their home. We’ll make sure your loved one chooses how they want to fill their days, and we will make sure we take the time to get to know their special likes and dislikes.
Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge). Health and circumstances might have changed, but underneath it all, we can still create enjoyment. We also have a retirement village on the same site, which can make life easier for partners with different care needs. We invite you to meet our team and see for yourself. You can always expect a warm welcome, here in the heart of New Lynn.
For more information, please visit the Bupa link below or scroll down to download our brochure.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 2 Feb 2015 | |
DHB Respite Care Booking Service
| We provide DHB Respite Care Booking Service. |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 12 |
| Vacancy | No |
| 0 | |
| Impending vacancy | No |
| Additional Room Costs | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 23 Oct 2019 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses are experienced in aged care. | |
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. We also have a Physiotherapist assistant for 5 days a week. | |
| Occupational Therapist | 40 | Yes | As required. |
| Social Worker (on site) | No | As required. | |
| Diversional Therapist | Yes | As required. | |
| Activities Co-ordinator | Yes | Our programe incorporates one-to-one activities, group sessions and day trips. This runs 7 days a week. | |
| Hairdresser | Yes | Our hairdresser visits twice a week and provides a great service at a reasonable price. | |
| Podiatrist | Yes | Our skilled podiatrist visits on a 6 weekly required or as required. | |
| Dietitian | No | All menus are Dietitian approved. Our Dietitian is available for general advice and oversight of specialised needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Mass once a month and a service once a month. | |
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call. | |
| Updated: 13 May 2019 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have a registered nurse on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have a registered nurse on duty 24 hours a day who can provide this level of care. |
| Palliative Care (Contracted) | Yes | Individual palliative care funding may be available. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialists on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission. |
| Spinal Injuries Care | Yes | Your special needs can be discussed prior to admission. |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our Manager is a registered nurse. |
| Other Specialties | Yes | Available as required. |
| Updated: 13 May 2019 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their rooms. We understand the importance of making it feel like home. |
| Single Rooms | Yes | |
| Ensuite | Yes | All rest home and the majority of hospital rooms are single with ensuite toilet and handbasin. |
| Alcohol Permitted | Yes | With permission from GP |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | We have under-floor heating that is adjusted in each section of the building. |
| Cater for under 65 yrs with Disability | Yes | We can discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | Large lounge areas, outside private sitting areas. |
| Primary Health Funded Short Term Care | Yes | You may qualify for Primary Options For Acute Care Funding. Ask your GP for details. |
| Provide End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. We follow a pre-admission process at Glenburn-please discuss with our Manager |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whanau Room | Yes | We have areas available where residents and their families can spend quiet time together. |
| Maori Kaupapa | Yes | |
| Residents Committee | Yes | We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | The care homes newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smoking Permitted | No | Glenburn is smoke-free |
| Semi-Secure | Yes | |
| Updated: 13 May 2019 | ||
Special Features
| Glenburn Rest Home and Hospital is owned by Bupa Care Services - specialists in aged care.
We provide New Zealanders with: • Personal Medical Alarms • Retirement village living • Rest home care • Hospital care • Day care for the elderly • Special Dementia Care • Dementia care • Respite care The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives – so trust is intrinsic to the way we work. |
| Updated: 18 Jul 2014 |
Interests & Activities
|
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
|
| Updated: 18 Jul 2014 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Our menus are dietitian approved and cater to individual preferences and requirements. Please discuss your individual requirements | |
| Staffing Qualifications and Details | Glenburn meets all recommended staffing levels for residential care. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. Our Manager would be happy to discuss this further with you and this is covered in the Residential Agreement. | |
| Updated: 13 May 2019 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| Chinese | Yes | |
| Cook Island Maori | Yes | |
| Danish | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Interpreter | No | Can be organised if required |
| Maori - Te Reo | Yes | |
| Niuean | Yes | |
| Punjabi | Yes | |
| Rumanian | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
| Other Details | Yes | Multicultural. |
| Updated: 13 May 2019 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | At personal request. |
| Updated: 18 Jul 2014 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | Past doorway. | |
| Shops | Lynmall short walking distance. | |
| Mall | Lynmall short walking distance. | |
| Parks | Short walking distance. | |
| Library | Lynmall short walking distance. | |
| Updated: 18 Jul 2014 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| Registered Retirement Village? | Yes | |
| Rest Home MOH Audit Report Available. | Yes | The audit is available on the Bupa website www.bupa.co.nz |
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||
| Updated: 15 Aug 2014 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
