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Bupa Glenburn Care Home - Resthome

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Information Pack
At a glance
Vacancy
No
Name
Bupa Glenburn Care Home
Category
Rest Home Care
Address
33-41 Astley Ave
New Lynn 0600
Waitemata West
Auckland
Postal Address
PO Box 15311, New Lynn
DHB
Waitemata
Phone
(09) 827 7962
Fax
(09) 827 7960
Mobile
0274491524
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Kerry Blackhall - (09) 827 7962
Owner
Bupa Care Services - 0800 60 80 99
Other services
Photos
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Add your own review for this service

GLENBURN PRIVATE HOSPITAL SERVICE

We were unhappy with the level of service and care provided at Glenburn Private Hospital. Staff were taking too long when the buzzer was pressed for help and also when assistance was needed with the walker from the bathroom. Meals were placed regularly in front of my father leaving him to fend for himself when it was known he needed assistance with eating. Urinals were banned during the day so my father had to struggle to the bathroom with a walker. We were disappointed with the level of care and will not be recommending Glenburn Private Hospital to other elderly people.

Description
• Rest home
• Hospital
• Secure dementia and specialised dementia care

At Glenburn Rest Home and Hospital, we believe in laughter – to lighten the day, and bring everyone together. Life is about living and having fun – and this doesn’t change when you come to Glenburn. It’s part of how we care. We’re known for our homely atmosphere, and the excellent care that our friendly staff give.

Our caring team will make each day as enjoyable as it can be, for each of our residents. We want everyone to feel that Glenburn is their home. We’ll make sure your loved one chooses how they want to fill their days, and we will make sure we take the time to get to know their special likes and dislikes.

Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge). Health and circumstances might have changed, but underneath it all, we can still create enjoyment. We also have a retirement village on the same site, which can make life easier for partners with different care needs. We invite you to meet our team and see for yourself. You can always expect a warm welcome, here in the heart of New Lynn.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 2 Feb 2015
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care26
Long term vacancyNo
Short term vacancyNo
Impending vacancyNo
Updated: 20 Oct 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist 40 Yes As required.
Own Social Worker Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits regularly.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and oversight of specialised needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Mass once a month and a service once a month.
Other Personnel Yes A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call.
Updated: 15 Aug 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialists on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemo dialysis.
Spinal Injuries Yes Your special needs can be discussed prior to admission.
Specialised Dementia Care Yes
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Our Manager is a registered nurse.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 15 Jul 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability
Updated: 14 Aug 2014
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Other End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes
Ensuite Yes All rest home and the majority of hospital rooms are single with ensuite toilet and handbasin.
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Maori Kaupapa Yes
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes Large lounge areas, outside private sitting areas.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Smoking Permitted Yes Only in the smoking area.
Semi-Secure Yes
Sprinklers Yes Glenburn meets all NZ Fire Service regulations.
Audit report available Yes Audit report for the Health and Disability Standards is available on our website. Glenburn is proud to have achieved 3 years certification.
Updated: 14 Aug 2014
Special Features
Special Features
Glenburn Rest Home and Hospital is owned by Bupa Care Services - specialists in aged care.

We provide New Zealanders with:

• Personal Medical Alarms
• Retirement village living
• Rest home care
• Hospital care
• Day care for the elderly
• Special Dementia Care
• Dementia care
• Respite care

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives – so trust is intrinsic to the way we work.

Bupa has no shareholders so all surpluses are reinvested into our care homes.
Updated: 13 Oct 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.


Updated: 16 Jul 2014
Additional Information
Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Glenburn meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 16 Jul 2014
Languages Spoken
Languages Spoken
LanguageStatusDetails
Other Details Yes Multicultural.
Updated: 9 Jul 2009
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes At personal request.
Updated: 9 Jul 2009
Distances
Distances
LocationDistanceDetails
Public Transport   Past doorway.
Shops   Lynmall short walking distance.
Mall   Lynmall short walking distance.
Parks   Short walking distance.
Library   Lynmall short walking distance.
Updated: 9 Jul 2009
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available.
Updated: 14 Aug 2014

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