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Pinehaven Cottage

At a glance
Pinehaven Cottage
660 Hibiscus Coast Highway, Hatfields Beach
Auckland 0946
Postal Address
Pinehaven Cottage
PO Box 90
Auckland 0931
View Phone Number
View Fax Number
View Email Address
Jay Banks - 09 426 6695 ext 1
Rose and Carl Cooper - 09 426 6695
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Pinehaven Cottage aims to help people continue to live within a natural homely environment. We welcome your interest in our 25-bed modern, home that provides secure level of care. We have multiple lounges and dining rooms for individuals to either be in a quiet space, or be as sociable as they like. We also have different court yards to access at their choice and raised gardens for the residents to grow their own vegetables.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 23 Nov 2022

"Thank you for all the great care that you do". Di, April 2017

"I want to thank all of the staff at Pinehaven Cottage for taking excellent care for my wife. She was really happy and settled with you, you all do such wonderful work, thanks." Brian, Sept 2017

"I just wanted to write this letter of appreciation for the wonderful care that my wife received during the time she was a resident at Pine Haven Cottage. All the staff have been wonderful, nurses, carers and also the administration staff were very compassionate, thoughtful and caring to both Hazel and myself. This dementia journey is not an easy one for anyone but all the people at Pine Haven Cottage have been absolutely marvelous and they have made this a lot easier than it would otherwise be". Bob. July 2021

"Thank you so much for your kind care of mum over the past five years. With lockdowns and all, you have provided excellent fun and care.
Also appreciate the many activities provided to ensure life was still a participation event".
Thanks so much Alison, Jan 2022.

"We cannot thank you enough for your prompt and professional approach in providing care, fun and love to my husband/father, especially at the end of his life. Thank you for your kindness in those moments. And in a climate of so many restrictions in order to keep your residents and staff safe you have been an absolutely wonderful supportive team" Thank you so much again Clancy, April 2022

"Many thanks for all that you have done for Peter during his stay. We are Sincerely grateful for the extended family you all became and the much love you always shared, God Bless" Jacque and family. Oct 2023

"Thank you so much for your care of my sister over the past four and a half years, I am so very grateful for your compassion and skill despite her dementia she was happy to be at Pinehaven" Fay. Feb 2024

"Words will never be enough to express how grateful I am to have found Pinehaven for my husband, you should be very proud of yourselves for the service you provide to societies most vulnerable. Over the past 2+ years on my countless visits I never witnessed anything other than loving care often under very trying circumstances. Thank you all so much for your exceptionable care, even though he will never remember, I will never forget" Adele. April 2024

Updated: 19 Apr 2024

Type Hours Per Week Status Details
Registered Nurse Yes Our Registered Nurses cover shifts 7 days a week and available on call 24 hours every day of the year.
Nurse Practitioner Yes A gerontology nurse specialist from the WDHB is actively involved and encouraged, in our review of clients and training of staff
Healthcare Assistants/Caregivers Yes All qualified or undergoing NZQA careerforce dementia care training. Our staff are given ongoing and continuous training to be as capable and qualified as possible to provide quality care to those residents who reside in our home.
Physiotherapist Negotiable Available to come in as required.
Occupational Therapist Negotiable Available to come in as required.
Social Worker (on site) Negotiable Available through WDHB if required
Diversional Therapist 37+ Yes Our Diversional Therapist provides opportunities where our residents can participate in leisure and recreation activities which promote self-esteem and personal fulfilment and facilitates individual resident choice, decision making and participation when developing and managing recreational programmes. Activities are designed to support, challenge, and enhance the psychological, spiritual, social, emotional, and physical wellbeing of our residents.
Activities Co-ordinator 0 No We have a 7 day a week program of providing meaningful activities to those in our care. Our therapists are here from 9.30am - 5.30pm daily to ensure everyone is actively engaged in activities that fill their days with purpose and a sense of inclusion
Hairdresser Yes Our resident hairdresser Christine comes fortnightly
Podiatrist Yes We receive the professional care of Ramona from epodiatry every 7 weeks to provide full podiatry care service to our clients who choose this.
Dietitian Yes All our menus are reviewed regularly by a dietician to ensure we are more than meeting the needs of the residents in our care. Our meals are healthy, nutritious and made right here on site. We provide home baking and fresh fruit daily.
Accredited Visitors Negotiable We bring in musicians, farm animal visits, plunket baby groups and any other visitors as requested by our families/residents/staff to ensure our residents have the social benefit of meeting with other members of our community on a regular basis
Kaumatua Negotiable On a "as requested" basis
Chaplain/Spiritual Advisor Negotiable Church singing group attend and chaplain on request. Encouragement given to attend church services as able and willing
Other Personnel Yes Our facility van driver takes regular resident outings to the shops, beach, picnics, theatre, zoo, farm visits and much more.

Updated: 18 Jul 2023

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care Yes Our residents are Whanau, our team work closely with hospice to provide essential medical and emotional support to ensure the most comfortable care for our resident while supporting all family members. We aim to give our residents dignity and quality care for as long as they need, providing a place of comfort and surrounded with love.
Continence Advice Yes Our Continence Advisor regularly assesses our residents for their continence requirements. Staff have regular In Service education on this important subject
Infection Control Yes We work in conjunction with 'Bug Control' around our infection control policies and procedures. Staff receive regular in-service education around all matters relating to this.

Updated: 18 Jul 2023

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes

Updated: 18 Jul 2023

Feature Status Details
May Bring Own Furniture Yes
Pets In Residence Yes One dog and cat and abundant bird life including quail, Tui, Wood pigeon, kingfisher, and Fantails
Lounges/seating areas Yes
Provide End of Life/Palliative Care Yes
Policy for management of challenging behaviour Yes We have policies and procedures in place, and ongoing training for dealing with challenging behaviors. Give us a call to chat about these in detail.
Confused Residents Yes We have in-house strategies to manage this, often all that is needed is re-direction and gentle, quiet conversation.
Rural Setting Yes

Updated: 18 Jul 2023

Additional Information
Additional Information
Topic Details
Staffing qualifications and details Pinehaven offers an excellent team of compassionate, qualified and experienced people who are committed to on-going training in their given fields. We have above the Ministry requirement for staffing levels ensuring a safe environment for our residents. Our Registered Nurses are on duty 7days per week, and on-call 24/7 after hours. Our Diversional Therapist is on duty 5 days per week.

Updated: 19 Apr 2024

Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
English Yes
Fijian Yes
Filipino Yes
French Yes
Hindi Yes
Māori - Te Reo Yes
Nepali Yes
Spanish Yes
Thai Yes
Tongan Yes

Updated: 26 Jan 2024

Location Distance Details
Shops 3.00 Km 4 mins drive
Parks 3.00 Km Local beaches less than 5mins drive
Library 5.00 Km

Updated: 23 Nov 2022

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)

Updated: 31 Oct 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.