Pinehaven Cottage
At a glance
- Vacancy
- Soon
- Name
- Pinehaven Cottage
- Category
- Dementia
- Address
- 660 Hibiscus Coast Highway, Hatfields Beach
Ōrewa
Auckland 0946 - Postal Address
- Pinehaven Cottage
PO Box 90
Ōrewa
Auckland 0931 - Region
- Auckland
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
Personnel
- Manager
- Jay Banks - 09 426 6695
- Owner
- Rose and Carl Cooper - 09 426 6695
Other services
Photos
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Map
Pinehaven Cottage aims to help people continue to live within a natural homely environment. We welcome your interest in our 25-bed modern, home that provides secure level of care. We have multiple lounges and dining rooms for individuals to either be in a quiet space, or be as sociable as they like. We also have different court yards and a sensory garden to access at their choice.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 23 Nov 2022 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 25 |
| Vacancy | Soon |
| We are very thrilled to be able to offer the very latest in facilities for people requiring secure dementia level of care. Please feel free to come and have a chat and a look around and see just what we have to offer . If you are looking for a home with wide open spaces to move around, and meaningful activities then come and see us today. No obligation. | |
| Impending vacancy | Yes |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $20.00/day up to $30.00/day as at 09 Jul 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 15 Jul 2025 |
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Testimonials
| "I want to thank all of the staff at Pinehaven Cottage for taking excellent care for my wife. She was really happy and settled with you, you all do such wonderful work, thanks." Brian, Sept 2017 "I just wanted to write this letter of appreciation for the wonderful care that my wife received during the time she was a resident at Pine Haven Cottage. All the staff have been wonderful, nurses, carers and also the administration staff were very compassionate, thoughtful and caring to both Hazel and myself. This dementia journey is not an easy one for anyone but all the people at Pine Haven Cottage have been absolutely marvelous and they have made this a lot easier than it would otherwise be". Bob. July 2021 "Thank you so much for your kind care of mum over the past five years. With lockdowns and all, you have provided excellent fun and care. Also appreciate the many activities provided to ensure life was still a participation event". Thanks so much Alison, Jan 2022. "We cannot thank you enough for your prompt and professional approach in providing care, fun and love to my husband/father, especially at the end of his life. Thank you for your kindness in those moments. And in a climate of so many restrictions in order to keep your residents and staff safe you have been an absolutely wonderful supportive team" Thank you so much again Clancy, April 2022 "Many thanks for all that you have done for Peter during his stay. We are Sincerely grateful for the extended family you all became and the much love you always shared, God Bless" Jacque and family. Oct 2023 "Thank you so much for your care of my sister over the past four and a half years, I am so very grateful for your compassion and skill despite her dementia she was happy to be at Pinehaven" Fay. Feb 2024 "Words will never be enough to express how grateful I am to have found Pinehaven for my husband, you should be very proud of yourselves for the service you provide to societies most vulnerable. Over the past 2+ years on my countless visits I never witnessed anything other than loving care often under very trying circumstances. Thank you all so much for your exceptionable care, even though he will never remember, I will never forget" Adele. April 2024 " I would like to thank you and all the staff at Pinehaven for the excellent care that was given to my husband in the three years he was a resident at Pinehaven. From the beginning right until the end he was cared for, loved and treated with compassion and kindness by your experienced staff. We, as a family, are very thankful to you all." Elaine August 2024 "To the wonderful hard working team at Pinehaven, thank you so very much in the way you looked after my dear husband" Janet Sept 2024 "I wish to thank you on the care given to my wife, also to the nurses, care staff and everyone who works there". Milton Oct 2024 "I wish to thankyou and your staff sincerely for the best care of my wife, very much appreciated" Norman Nov 2024 "From the bottom of my heart, I would like to thank you and your team for your love and professionalism – you are just the very best! You opened up the rest home to all my friends and relatives, no questions asked – and showed genuine love and care. It warms my heart to know that there are such good people in this world." Sincere thanks from me and my family over here in Australia. John Dec 2024 Albie & I appreciate the time, thought and kindness you have shown us in the past three years thank you so much. Peace and goodwill. Donna & Albie Feb 2025 "Thank you for the wonderful, kind and respectful care of mum. She was definitely settled and enjoyed her two and a bit years at Pinehaven" Maxine June 2025 "To the beautiful staff of Pinehaven, we will be forever grateful to you all for the exceptional love and care you provided to our cherished husband, dad, poppa Graham" Heartfelt thanks from the Mattson family x June 2025 "To the amazing Pinehaven team, thank you so much for the wonderful support you gave dad during his time at Pinehaven. We are so appreciative of all your love and care and for making his time here as positive as possible" Toni & Simon June 2025 |
|
Updated: 27 Jun 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our Registered Nurses cover shifts 7 days a week and available on call 24 hours every day of the year. | |
| Nurse Practitioner | Yes | A gerontology nurse specialist from the WDHB is actively involved and encouraged, in our review of clients and training of staff | |
| Healthcare Assistants/Caregivers | Yes | All qualified or undergoing NZQA careerforce dementia care training. Our staff are given ongoing and continuous training to be as capable and qualified as possible to provide quality care to those residents who reside in our home. | |
| Physiotherapist | Negotiable | Available to come in as required. | |
| Occupational Therapist | Negotiable | Available to come in as required. | |
| Social Worker (on site) | Negotiable | Available through WDHB if required | |
| Diversional Therapist | 37+ | Yes | Our Diversional Therapist provides opportunities where our residents can participate in leisure and recreation activities which promote self-esteem and personal fulfilment and facilitates individual resident choice, decision making and participation when developing and managing recreational programmes. Activities are designed to support, challenge, and enhance the psychological, spiritual, social, emotional, and physical wellbeing of our residents. |
| Activities Co-ordinator | 15+ | No | We have a 7 day a week program of providing meaningful activities to those in our care. Our therapists are here from 9.30am - 5.pm daily to ensure everyone is actively engaged in activities that fill their days with purpose and a sense of inclusion |
| Hairdresser | Yes | Our resident hairdresser Christine comes six weekly. | |
| Podiatrist | Yes | We receive the professional care of Ramona from epodiatry every 7 weeks to provide full podiatry care service to our clients who choose this. | |
| Dietitian | Yes | All our menus are reviewed regularly by a dietician to ensure we are more than meeting the needs of the residents in our care. Our meals are healthy, nutritious and made right here on site. We provide home baking and fresh fruit daily. | |
| Accredited Visitors | Negotiable | We bring in musicians, animal therapy, Kapa Haka groups and any other visitors as requested by our families/residents/staff to ensure our residents have the social benefit of meeting with other members of our community on a regular basis | |
| Kaumatua | Negotiable | On a "as requested" basis | |
| Chaplain/Spiritual Advisor | Yes | Simone our local paster takes our church group every Friday at 11am. Encouragement given to attend church services in the community as able and willing | |
| Other Personnel | Yes | Our facility van driver takes regular resident outings to the shops, beach, picnics, theatre, zoo, farm visits and much more. | |
|
Updated: 9 Jun 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| End of Life/Palliative Care | Yes | Our residents are Whanau, our team work closely with hospice to provide essential medical and emotional support to ensure the most comfortable care for our resident while supporting all family members. We aim to give our residents dignity and quality care for as long as they need, providing a place of comfort and surrounded with love. |
| Continence Advice | Yes | Our Continence Advisor regularly assesses our residents for their continence requirements. Staff have regular In Service education on this important subject |
| Infection Control | Yes | We work in conjunction with 'Bug Control' around our infection control policies and procedures. Staff receive regular in-service education around all matters relating to this. |
|
Updated: 18 Jul 2023 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 18 Jul 2023 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Pets In Residence | Yes | One dog and abundant bird life including Quail, Tui, Wood pigeon, kingfisher, and Fantails. |
| Wifi | Yes | |
| Lounges/seating areas | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Outings | Yes | |
| Policy for management of challenging behaviour | Yes | We have policies and procedures in place, and ongoing training for dealing with challenging behaviors. Give us a call to chat about these in detail. |
| Confused Residents | Yes | We have in-house strategies to manage this, often all that is needed is re-direction and gentle, quiet conversation. |
| Rural Setting | Yes | Pinehaven Cottage is situated on eight acres |
|
Updated: 9 Jun 2025 |
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Special Features
| Large outdoor areas including a sensory garden |
|
Updated: 9 Jun 2025 |
Interests & Activities
| Activity programme, Big print books, Bingo, Board games, Care and Craft, Entertainers, Exercises, Indoor Games, Jigsaw, Log fire, Minibus, Newspaper reading, Quizzes, Reading, Sing-a-longs |
|
Updated: 9 Jun 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| Staffing qualifications and details | Pinehaven offers an excellent team of compassionate, qualified and experienced people who are committed to on-going training in their given fields. We have above the Ministry requirement for staffing levels ensuring a safe environment for our residents. Our Registered Nurses are on duty 7days per week, and on-call 24/7 after hours. Our Diversional Therapist is on duty 5 days per week. | |
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Updated: 19 Apr 2024 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Filipino | Yes | |
| French | Yes | |
| Hindi | Yes | |
| Māori - Te Reo | Yes | |
| Nepali | Yes | |
| Spanish | Yes | |
| Thai | Yes | |
| Tongan | Yes | |
|
Updated: 26 Jan 2024 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Shops | 3.00 Km | 4 mins drive |
| Parks | 3.00 Km | Local beaches less than 5mins drive |
| Library | 5.00 Km | |
|
Updated: 23 Nov 2022 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
|
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Updated: 31 Oct 2018 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.