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Summerset Palms (Te Awa, Napier)

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Information Pack
At a glance
Vacancy
Yes
Levels of Care Offered
Rest Home, Hospital
Name
Summerset Palms (Te Awa, Napier)
Category
Care Apartment
Address
136 Eriksen Road
Te Awa
Napier 4110
Postal Address
Same as above
Region
Hawke's Bay
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Jacqueline Cowan - 06 833 5850
Owner
Marcel Phillippi - 021 197 9817
Sales Manager
Michele Ballantine-Wooley - 021 544 484
Other services
Media
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Our brand-new Serviced Apartments are pre-selling now, and available to move into this November.

Serviced Apartments allow you to live independently a lot longer, and the choice of support that makes life easier, like housekeeping and a meal every day. It’s great for you, and reassuring for your family, because they know you’re being looked after. Best of all, the continuum of care options open to you as your care need increase.

Apartments are in the heart of the village, with easy access to everything the village has to offer, there will be no need to go out into the elements to get a nice coffee from the café, get a library book, or participate in the activities that will be happening on that particular day.

In each serviced apartment there is a kitchenette with 2 electric elements, fridge-freezer, a separate bedroom and a private ensuite. Call bells in each room so that you can get help if needed – these are monitored 24 hours a day 7 days a week.

If you do want to have a more informed look at our Serviced Apartments, including a tour of our two new show homes, call Sales Care Specialist Sharon Tainui on 027 197 1833 for a coffee and a chat, or email sharon.tainui@summerset.co.nz
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraUnknown
CertificationUnknown
ORA Applies Yes. An ORA (Occupation Right Agreement) means you have to 'pay' a capital amount to live here. It's a retirement village type of purchase.
Updated: 9 Aug 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 56
Levels of care offered in Care Apartments Rest Home, Hospital
Vacancy Yes
Impending vacancy No - Opening November 2023
Short stay considered No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 27 Feb 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Bariatric (Care of the very overweight) Yes To be discussed with the Care Centre Manager
IV Antibiotic Capability Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes We work with the Community Allied Health Team
ACC Rehabilitation Yes These contracts are person centred and individualised
Tracheotomy Care Yes To be discussed with the Care Centre Manager
Spinal Injuries Care Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Updated: 13 Dec 2023
Features
Features
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes In some cases, this is dependent on the size of the room chosen
Ensuite Yes
Pets In Residence Yes We welcome pets as visitors as long as they are well managed.
Phone Access In Own Room Yes We recommend you bring a cellphone.
Wifi Yes Wifi available in communal areas
Resident can adjust heating in own room Yes Dependent on the care suite/apartment chosen
Lounges/seating areas No We have a divine cafe in our village for all residents and their families
Cafe Yes
Gay / LGBT IQ Friendly Yes Everyone is welcome in our homes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes There are weekly bus outings. Residents take turns to go on outings so that everyone has an opportunity.
Whānau Room Yes We encourage families to use this room.
Māori Kaupapa Yes We have culturally appropriate services in care, we work in partnership with the whanau to ensure a person centred service for our māori residents.
Family Committee No We have regular family and friends meetings where residents' families are invited to attend. When a resident moves into Care, we send out a Move In Survey to their family to check everything went well & they got the info they needed. We send satisfaction surveys to resident's families as well for their views.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes A designated smoking area will be provided for care residents by the Village Manager
Semi-Secure Yes We provide a safe and secure environment for our residents
Updated: 13 Dec 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not While most of the services we provide are included in your daily care fee such as meals and Caregiver assistance, you may require specialist or extra products or services. Additional services for which additional charges may be incurred, include but are not limited to services like Audiologists, Dentists, Hairdressers, Dry cleaning, Podiatry. Please speak to the Care Centre Manager if you have any questions.
Staffing qualifications and details Village Manager, Clinical Manager, Enrolled Nurse, Qualified Caregivers, Chef, Café Supervisor, Cafe Assistant, Office Manager, Activities Coordinator/Diversional Therapist, Property Officer, Property Assistant, Head Gardener,
Details about meals Summerset offers contemporary food menus prepared on site with wholesome, seasonal, fresh, locally grown produce.
Recreational opportunities Onsite Diversional and Recreational Therapists plan and deliver a range of therapeutic recreation programmes that take into account your personal preferences.
Internet access Wife is available in common areas
Transport We have a Summerset van and can arrange other transport as required.
Updated: 13 Dec 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details No Toitu Carbon Zero Certified, Accredited Dementia Friendly Organisation, 2024 Readers Digest Quality Service Award winners, Diversity and Inclusion
Approved provider of Professional Development and Recognition Programme Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 13 Dec 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

NOTE: The Retirement Villages Act 2003 (The Act) is designed to provide improved protection for people who ‘buy’ into a retirement village. If you intend to ‘purchase’ you must get independent legal advice before signing your occupation right agreement as required under The Act. Some Retirement Village type facilities are not required to register under The Act so different legal requirements apply. Please make sure you investigate fully.

In some villages there may be some Retirement Village units that have multiple uses e.g. a Serviced Apartment may also be used as a Residential Care Suite. The same unit may therefore show in several places on Eldernet.