Rest Home Care

The Gardens Rest Home and Hospital, Rotorua

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Including our Whanau Wing, Mai Moa

At The Gardens, we offer rest home and hospital level care, as well as care based on the traditional principals of Maori health in our Whanau Wing.

Understanding what you and your family needs is paramount, because that’s the individualised care we want to provide. We know that this means different things for different people, so we take care to involve family, and make decisions together.

We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. Our residents often say that they love the friendly environment and they feel very much at home here.

We make sure we get to know each of our residents well, so that we can give care in the way they like. Understanding what has been important in their lives, as well as their particular likes and dislikes, and preferences helps us give care in the way that is best for them.

Focusing on making each day the best it can be for your loved one is what’s most important to us.

We would be delighted to have the opportunity to talk with you about our care. Please phone Robyn Filipo, our Care Home Manager, or feel free to drop in at any time.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Updated: 6 Oct 2014

Our facility also offers these services:

Contact Details
Detail
NameThe Gardens Rest Home and Hospital, Rotorua
Address15 Hodgkins Street   View Map
City/TownRotorua
District Health Board AreaLakes
Phone(07) 347 9658
Fax(07) 347 0335
ManagerRobyn Filipo (Phone: 027 491 7698 or (07) 347 9658)
OwnerBupa Care Services (Phone: 0800 60 80 99)
Email View Email Address
Website http://www.bupa.co.nz/aged-care/care-hom...
Updated: 21 Aug 2014

PDFs
Preview File Description
The Gardens brochure The Gardens brochure The Gardens brochure

You are welcome to view our brochure.

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Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 12 Jul 2013

Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care22
Long term vacancyYes
Short term vacancyYes
Come and visit our beautiful home and see all that we have to offer here at The Gardens with warm, cosy rooms with garden views and spacious and bright studio units with private facilities and patio, a great place to sit outside and enjoy the warmth of the sun.
Impending vacancyYes
Updated: 20 Oct 2014

Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Enrolled Nurse Yes An enrolled nurse works in the rest home on a daily basis.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best cafe for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes A contracted Occupational Therapist visits the facility once a month.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Our contracted Chaplain visits the facility twice weekly. Her reflection sessions are very popular. She is also our resident advocate.
Other Personnel Negotiable A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call.
Updated: 10 Oct 2014

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to caere for people following surgery and privde a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and proved a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Is available from Lakes Health.
Dialysis Yes Can be accessed through Lakes Health.
Gerontological Care Yes Is available from community.
Urology Yes Is available through Lakes Health.
Clinical Manager Yes
Other Nursing Specialities Yes Available as requested.
Psychologist Yes We make referrals for visits by community specialist as required.
Psychiatrist Yes Accessible through Lakes health.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 6 Oct 2014

Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support or other Short Stay Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Advance bookings taken Yes According to bed availability.
Subsidised service Yes A subsidy may be available.
Private paying service Yes We welcome people who are self funding or have insurance cover.
Updated: 6 Oct 2014

Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We can disucss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options for Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Whanau Room Yes Our new Maimoa Whanau lounge has comfy chairs, kitchennette and a separate bedrooms with 2 beds.
Rooms (Single) Yes
Rooms (Suit Couple) Yes Large Studio rooms may be used by a couple.
Ensuite Yes
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like homes.
Alcohol Permitted Yes
Pets In Residence Yes One resident cat.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room No You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who becove confused.
Lounges/seating areas Yes
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Rural Setting Yes Overlooking lake Rotorua and Mt.Ngongotaha.
Smoking Permitted Yes Smoking is permitted in the designated area.
Semi-Secure No We do not have a dementia unit
Sprinklers Yes The Gardens Care Home meets all NZ Fire Service regulations.
Audit report available Yes Audit report for the Health & Disability Standards is available on our website. The Gardens is proud to hold a 3 year certification.
Updated: 8 Oct 2014

Special Features
Bupa has no shareholders so all surpluses are reinvested into our care homes.
Updated: 6 Oct 2014

Interests & Activities

A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for peoples special interests and hobbies. It is important to us that you live your day your way.

Updated: 6 Oct 2014

Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details The Gardens Care Home meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be avialable for part or all of your care.
Updated: 10 Oct 2014

Languages Spoken
LanguageStatusDetails
Deaf Blind Sign Language No Through Deaf/Blind foundation.
Dutch Yes Access through our village residents.
English Yes
Farsi (Persian) Yes
Filipino Yes Interpreters are available on request
German Yes Through our village residents.
Hindi Yes
Interpreter Yes
Maori - Te Reo Yes
Other Information Yes Interpreters are available on request
Updated: 15 Mar 2010

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: 10 Jul 2009

Distances
LocationDistanceDetails
Public Transport 0.50 km Nearest bus stop 5 minutes walk away.
Shops 5.00 km weekday daily bus service to town
Mall 5.00 km
Parks 0.50 km
Library   Library visit every fortnight
Updated: 15 Mar 2010

Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
RVA (Retirement Villages Association of New Zealand (Inc)) Yes
Registered Retirement Village Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
Rest Home MOH Audit Report Available. RVA (Retirement Villages Association of New Zealand (Inc)) Registered Retirement Village CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 15 Oct 2014


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