Rest Home Care

The Gardens Rest Home and Hospital, Rotorua

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Including our whanau wing, Mai Moa

At The Gardens, we offer rest home and hospital level care, as well as care based on the traditional principals of Maori health in our whanau wing.

Understanding what you and your family needs is paramount, because that’s the individualised care we want to provide. We know that this means different things for different people, so we take care to involve family, and make decisions together.

We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. Our residents often say that they love the friendly environment and they feel very much at home here.

We make sure we get to know each of our residents well, so that we can give care in the way they like. Understanding what has been important in their lives, as well as their particular likes and dislikes, and preferences helps us give care in the way that is best for them.

Focusing on making each day the best it can be for your loved one is what’s most important to us.

We would be delighted to have the opportunity to talk with you about our care. Please phone Robyn Filipo, our care home manager, or feel free to drop in at any time.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Updated: 10 Jul 2013

Our facility also offers these services:

Contact Details
NameThe Gardens Rest Home and Hospital, Rotorua
Address15 Hodgkins Street   View Map
District Health Board AreaLakes
Phone(07) 347 9658
Fax(07) 347 0335
ManagerRobyn Filipo (Phone: 027 491 7698 or (07) 347 9658)
OwnerBupa Care Services (Phone: 0800 60 80 99)
Email View Email Address
Updated: 21 Aug 2014

Preview File Description
The Gardens brochure The Gardens brochure The Gardens brochure

You are welcome to view our brochure.

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Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 12 Jul 2013

Bed and Vacancy Details
Approximate number of beds at this level of care22
Updated: 1 Sep 2014

TypeHours Per WeekStatusDetails
Registered Nurse Yes A Registered Nurse oversees the rest home staff and planning of our residents care on a daily basis.
Enrolled Nurse 42 Yes An enrolled nurse works in the rest home on a daily basis.
Physiotherapist 5 Yes A contracted physiotherapist visits the facility on a weekly basis.
Occupational Therapist Yes A contracted Occupational Therapist visits the facility once a month.
Activities Co-ordinator Yes Our activities staff arrange a monthly program that is varied to meet individual needs.Example of our program is in our enquiries pack.
Hairdresser Yes A visiting hairdresser visits the facility on Tuesdays.
Podiatrist Yes A contracted podiatrist visits the facility once every six weeks.
Dietitian Yes Bupa reviews their menu by a dietician, however we could access a dietician to see individual resident through the DHB.
Accredited Visitors Yes visit regularly
Kaumatua Yes When required
Chaplain/Spiritual Advisor Yes Our contracted Chaplain visits the facility twice weekly. Her reflection sessions are very popular. She is also our resident advocate.
Other Personnel Negotiable interpreters are available on request
Updated: 15 Mar 2010

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes we contract with Hospice
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stomal Therapist Yes
Psychiatric Care Yes Is available through DHB
Stroke Rehabilitation Yes Is available from community
Tracheotomy Care Yes Is available from Lakes Health
Dialysis No Can be accessed through Lakes Health.
Gerontological Care Yes Is available from community
Urology Yes Is available through Lakes Health
Clinical Manager Yes
Other Nursing Specialities Yes
Psychiatrist Yes Accessible through Lakes health
Other Post Graduate Specialities Yes
Updated: 15 Mar 2010

Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Come and stay with us, great activities programe and the food, it's delicious
Carer Support or other Short Stay Yes
Advance bookings taken Yes
Subsidised service Yes
Private paying service Yes
Updated: 26 Apr 2013

Under 65 yrs with Disability Yes We have a contract for both rest home and hospital level care for under 65 yrs with DHB
Day Care Yes We are aiming to increase this service by further enhancing our transport to and from home for a minimal cost.
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Whanau Room Yes Our new Maimoa Whanau lounge has comfy chairs, kitchennette and a seperate bedrooms with 2 beds.
Rooms (Single) Yes
Rooms (Suit Couple) Yes Large Studio rooms may be used by a couple.
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes As per GP advice
Pets In Residence Yes One resident cat.
Negotiate To Bring Own Pet Yes Arrange with Manager
Phone Access In Own Room No Some have access to a phone point
Resident can adjust heating in own room Yes All heating is checked by our maintenance
Maori Kaupapa Yes
Residents Committee Yes Meetings are held regularly with Facility Manager
Family Committee Yes Multidisciplinary meetings with family every 6 months.
Newsletter Yes Calendar of events weekly & monthly
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes Regular outings with activities weekly.
Rural Setting Yes Overlooking lake Rotorua and Mt.Ngongotaha
Smoking Permitted Yes In a sheltered area.
Semi-Secure No We do not have a dementia unit
Sprinklers Yes
Audit report available Yes
Updated: 26 Apr 2013

Interests & Activities

Activity programme, Age Concern, Alzheimer's Society, Big print books, Art, Bingo, Blind Foundation, Board games, Bowls, Cards,, Church, Chapel, Classical Music, Children, Concerts, Cooking, Craft, Entertainers, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Jigsaw, Library, Movies, Newspaper reading, Outings, Parties, Pianist, Reading, Shopping

Updated: 10 Jul 2009

Additional Information
Details re Meals All our meals have been planned by a Qualified Dietician. Our main meal is in the evening.
Staffing Details We have Registered Nurses on duty 24 hours per day.
Associated Complexes Bupa also own Redwood in Rotorua
Fees Details/Fees Do Not Include Information available on request
Updated: 10 Jul 2009

Languages Spoken
Deaf Blind Sign Language No Through Deaf/Blind foundation.
Dutch Yes Access through our village residents.
English Yes
Farsi (Persian) Yes
Filipino Yes Interpreters are available on request
German Yes Through our village residents.
Hindi Yes
Interpreter Yes
Maori - Te Reo Yes
Other Information Yes Interpreters are available on request
Updated: 15 Mar 2010

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: 10 Jul 2009

Public Transport 0.50 km Nearest bus stop 5 minutes walk away.
Shops 5.00 km weekday daily bus service to town
Mall 5.00 km
Parks 0.50 km
Library   Library visit every fortnight
Updated: 15 Mar 2010

Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes Throuhg manager
RVA (Retirement Villages Association of New Zealand (Inc)) Yes
Registered Retirement Village Yes
National Certificate in Community Support Services (Core Competencies) Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
Rest Home MOH Audit Report Available. RVA (Retirement Villages Association of New Zealand (Inc)) Registered Retirement Village CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 15 Mar 2010

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