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Bupa The Gardens Care Home

At a glance
Bupa The Gardens Care Home
15 Hodgkins Street
Rotorua 3015
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Donna Inwood - (07) 347 9658
Bupa Care Services - 0800 60 80 99
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The Gardens brochure The Gardens brochure The Gardens brochure

You are welcome to view our brochure.

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At The Gardens, we offer rest home and hospital level care.

Understanding what you and your family needs is paramount, because that’s the individualised care we want to provide. We know that this means different things for different people, so we take care to involve family, and make decisions together.

We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. Our residents often say that they love the friendly environment and they feel very much at home here.

We make sure we get to know each of our residents well, so that we can give care in the way they like. Understanding what has been important in their lives, as well as their particular likes and dislikes, and preferences helps us give care in the way that is best for them.

Focusing on making each day the best it can be for your loved one is what’s most important to us.

We would be delighted to have the opportunity to talk with you about our care. Please phone Donna Inwood, our Care Home Manager, or feel free to drop in at any time.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 19 Aug 2015

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 32
Vacancy Yes
We have a bright, cosy room just waiting for you.
Impending vacancy No - Palliative care available
Short stay considered No
Premium Accommodation Charges Yes from $10.00/day up to $50.00/day as at 18 Jun 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 21 Jun 2024

Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Enrolled Nurse Yes An enrolled nurse works in the rest home on a daily basis.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best cafe for our residents.
Physiotherapist Yes Available by referral.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are dietitian approved through the University of Otago. Our wonderful cook Lesley is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes we have visiting volunteer Chaplains and spiritual advisors
Other Personnel Negotiable A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call.

Updated: 19 Aug 2015

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes Can be accessed through Lakes Health.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and proved a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Is available from Lakes Health.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to caere for people following surgery and privde a range of convalescent care options.
Psychiatric Care Yes We will provide referrals to other services as required.
Clinical Management Yes
Other Specialties Yes Available as requested.

Updated: 17 Oct 2014

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home. We also provide a day programme with pick up and drop off available
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes A subsidy may be available.
Private Paying Yes We welcome people who are self funding or have insurance cover.
Booking can be made in advance Yes According to bed availability.

Updated: 19 Aug 2015

Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like homes.
Single Rooms Yes
Rooms suitable for a couple Yes Large Studio rooms may be used by a couple.
Ensuite Yes
Alcohol Permitted Yes
Pets In Residence Yes One resident cat and 2 budgies
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room No You are welcome to have a phone line installed Wifi is available for residents
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes We can disucss your special needs prior to admission.
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes You may qualify for Primary Options for Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whānau Room Yes Our Maimoa Whanau lounge has comfy chairs, kitchennette and a separate bedroom with 2 beds.
Māori Kaupapa Yes
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who becove confused.
Rural Setting Yes Overlooking lake Rotorua and Mt.Ngongotaha.
Smoking Permitted Yes Smoking is permitted in the designated area.
Semi-Secure No We do not have a dementia unit

Updated: 19 Aug 2015

Interests & Activities
Interests & Activities
Our programme covers a range of activities and changes on a regular basis. We cater for peoples special interests and hobbies including art, games, music, outings and much more. It is important to us that you live your day your way.

, Activity programme, Art, Mah Jong, Music

Updated: 19 Aug 2015

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Staffing qualifications and details The Gardens Care Home meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.

Updated: 19 Aug 2015

Languages Spoken
Languages Spoken
Language Status Details
Deaf Blind Sign Language No Through Deaf/Blind foundation.
Dutch Yes Access through our village residents.
English Yes
Farsi (Persian) Yes
Filipino Yes Interpreters are available on request
German Yes Through our village residents.
Hindi Yes
Interpreter Yes
Māori - Te Reo Yes
Other Information Yes Interpreters are available on request

Updated: 17 Oct 2014

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes

Updated: 19 Aug 2015

Location Distance Details
Public Transport 0.50 Km Nearest bus stop 5 minutes walk away.
Shops 5.00 Km weekday daily bus service to town
Mall 5.00 Km
Parks 0.50 Km
Library Library visit every fortnight

Updated: 17 Oct 2014

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 19 Aug 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.