Hospital Care

Ranfurly Village Hospital Ltd - Hospital

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Ranfurly was established in 1903 as a Veterans Home at the instigation of Lord Ranfurly, the then Governor of New Zealand. It was considered a place of privilege with its 15 original inhabitants being pensioned service men who had earned the privilage of living their by fighting for their country.

Overtime the original Ranfurly House was periodically added to until today it comprises 140 residential care beds although in recent years it started to require alot of maintenance. As a result, an agreement was reached between the owners of the property Ranfurly Trust and Retirement Assets Limited, to build a new aged care facility, renovate Ranfurly House and develop 180 retirement units.

On November the 5th our hospital and rest home residents moved into our a beautiful new building. The bedrooms are spacious - each with own ensuite and flat screen TV.

Our Secure Dementia unit has recently been repainted and the residents kitchen refurbished.

We aim to provide residents of Ranfurly with quality aged living in a comfortable environment that supports individuality, personal choice and independence.

We have rest home care available as part of our 60 bed facility. Each person has the privacy of a single room access outdoor areas

It is our intention to make your time with us as enjoyable as possible. Our Care Manager is available to talk through any concerns you may have and to assist you with any problems that may arise.

Your room is your private space. You are welcome to have personal pictures or photographs hung, colour it with your own duvet, cushions, special chair or small TV set. Our friendly staff will advise what items may be suitable in your room in order to make it a safe environment for you.

There are telephones available for residents to use. You may wish to have your own telephone installed. You would be responsible for paying any private telephone rental charges to the provider.
Wifi is available.

Your family and friends are welcome to visit at any time. For security reasons the main doors are locked around 7.00 pm, but access can still be gained to the facility by use of the call-bell situated at the entrance way.

The Administration Manager will help and guide you through any financial queries you may have relating to your stay.

Our friendly receptionist is on hand to assist and answer any questions you may have. She can direct you to the right area for specialized needs, will post your mail, and order your newspaper if required.

We have a Clinical Manager on duty Monday to Friday. Her role, is to ensure policies and procedures are followed and to be on-call 24/7 to assist and mentor staff as required.

All shifts are covered by Registered Nurses 7 days per week.
We have a wonderful group of cheerful perople who are our healthcare assistants. They provide whatever help is required with activities of daily living – showering, toileting, dressing, shaving, help with mobility and distribution of medications under the guidance of registered staff.

Two medical officers visit the complex regularly and hold clinics for those requiring their services. They aslo provide 24 hour cover 7 days per week for any emergency.

All meals are prepared on site in our own kitchen 7 days a week. There are summer and winter menu options which change with the seasons. If someone is unwell a tray service will be arranged and delivered to their room. Meal times are published in each care area. Morning, afternoon tea and supper are also provided.

Special dietary needs are also catered for and all menus prepared under the guidance of a dietician.

There are small lounges tucked at the end of each wing. In the summer months our garden pergola is also a pleasant meeting place to sit with family and friends.

There are smoke detectors and fire alarms fitted throughout the area, together with sprinklers. All staff are fully trained in fire procedures and if you follow their instructions your safety will not be compromised should a fire occur.

We have a visiting chaplain from the Diocese of Auckland who calls regularly, conducts church services and is available to those who are wishing to have a conversation with the chaplain.

Our own registered physiotherapist provides physiotherapy assessments, treatment and rehabilitation services. Together with a physiotherapy aide they work with residents either individually or as a group to assist them to regain and maintain strength and mobility.

A hairdresser (barber) calls weekly to cut our male residents’ hair and trim beards etc. When required a hairdresser is available to cut, shampoo, colour and perm our ladies’ hair. A podiatrist also makes regular visits to ensure that everyone’s feet are well cared for. The cost of these services are keep to a minimum as these are additional charges which will be your responsibility. If podiatry services are prescribed by the doctor no charge will be incurred.

For all new residents smoking will not be permitted on.

Our lifestyle programme offers residents a choice in what they want to participate in. A recreational programme provides for regular entertainment and celebration of special events
Special events such as Easter, St Patrick’s Day, Valentine’s Day, Christmas and mid-year Christmas are given special priority when extra effort is made to ensure a memorable occasion can be celebrated by all. Some serious fun occurs at these times!

It is appreciated that those who have experienced life have a wealth of stories and memories to share and time is always available for those who wish to have a private discussion with a staff member or are prepared to share their stories with others.

We have two cats in residence as well as gold fish.

If you are looking for hospital care or dementia care in a secure environment then please visit our other ELDERNET sites for information regarding these services.

If you decide to become a Ranfurly resident you will be given written information which will answer any questions you may have however if there is something you would specifically like to know about now, please do not hesitate to contact us.

To check out all the other details about our personnel, specialities or areas of expertise and additional features offered scroll down for quick answers.

Updated: 4 Oct 2014

Our facility also offers these services:

Contact Details
NameRanfurly Village Hospital Ltd
Address539 Mt Albert Rd   View Map
SuburbMt Roskill 1042
Postal AddressP O Box 27393 Auckland 1440
District Health Board AreaAuckland
Phone(09) 625 3400
Fax(09) 624 2080
Mobile0275 526 321
ManagerHelen Martelli (Phone: 027 552 6321)
OwnerRanfurly Village Hospital Ltd (Phone: 09 625 3400)
Email View Email Address
Updated: 26 Jun 2014

Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 26 Feb 2013

Bed and Vacancy Details
Approximate number of beds at this level of care30
Long term vacancyYes
Short term vacancyNo
On Tuesday 5th November we moved into our beautiful new 60 bed facility. All bedrooms have an ensuite, flat screen TV and beautiful views.
Impending vacancyNo
Updated: 24 Oct 2014

TypeHours Per WeekStatusDetails
Registered Nurse Yes Our hospital always has Registered Nurses on duty. In addition to this we have a full time Care Manager who is also a Registered Nurse overseeing and managing the care services. The General Manager is also a Registered Nurse
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Our registered Physiotherapist works across the site and from the gym helping particularly with mobility issues.
Diversional Therapist Yes Our Diversional Therapists organise a range of activities such as concerts, films, newsgroups and outings.
Hairdresser Yes Our hairdresser calls regularly for men's haircuts and is available for the ladies requirements on request.
Podiatrist Yes A registered Podiatrist calls regularly.
Dietitian Yes Available on request.
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes Our Chaplain calls in regularly and conducts services in all areas and Communion once a month. Representatives of other denominations also visit.
Updated: 6 Nov 2013

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes All Registered Nurses have received training in the use of the Liverpool Care Pathway. Our staff provide end of life care that is respectful and maintains the dying persons dignity.
Gastronomy/Nasogastric Management Yes Individual requirements can be discussed and appropriate care provided.
Oxygen Management Yes An oxygen specialist can call to provide the necessary direction to our staff.
Surgical Followup Yes
Wound Care Yes Appropriate and skilled care is available.
Diabetic Care Yes We provide diabetic care as required.
Continence Advisor Yes Our nurses are experienced and skilled in this area.
Infection Control Yes We have a designated infection control nurse to maintain systems and procedures throughout, which ensures high standards of infection control.
Stomal Therapist Yes External specialist nurses are available to call when necessary.
Stroke Rehabilitation Yes We involve our Physiotherapsit and Occupational Theraspit in developing an individualised plan of care for all stroke rehabilitation
Specialised Dementia Care Yes We have a specialised 24 bed unit with, very experienced dedicated and caring nurses.
Gerontological Care Yes This is our special field of expertise in which all staff are experienced and capable.
Clinical Manager Yes
Other Nursing Specialities Yes Our staff have particular skills and experience in caring for the elderly. We have a very low staff turnover. Many of our staff have been at Ranfurly for over 10 years.
Anthroposophical Care Yes We are happy to facilitate alternative medical paradigms in consultation with our medical professionals.
Updated: 2 Apr 2013

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Palliative Care Contract No Palliative care, where appropraiiate is part of the care offered for our exisitng clients.
Other End of Life/Palliative Care Yes
Whanau Room Yes A small quiet private sitting rooms are available for family meetings.
Rooms (Single) Yes Single rooms are available.
Rooms (Suit Couple) No
Ensuite Yes Spacious bedrooms each have lovely ensuites.
Female residents only No We provide services to both genders
Male residents only No We provide services to both genders
May Bring Own Furniture No Rooms are furnished with a comfortable resident chair, visitors chair, built in furniture and flat screen TV
Alcohol Permitted Yes Family may supply alcohol.
Pets In Residence Yes Georgie Girl is the hospital cat.
Negotiate To Bring Own Pet No Animals are always welcome to visit.
Phone Access In Own Room Yes You can arrange your own personal phone. Wi Fi is available
Resident can adjust heating in own room No The hospital is centrally heated.
Newsletter Yes
Policy for management of challenging behaviour Yes Our staff are skilled and continually review their practices for meeting the needs of all residents.
Confused Residents Yes Nursing staff and Diversional Therapy staff work with residents and families to ensure that all are as happy and feel as safe as is possible.
Lounges/seating areas Yes A small quiet rooms are available in the hospital. Larger lounges are available on both floors.
Outings Yes Outings are regularly provided.
Rural Setting No The hospital is warm and sunny and has wide city views over Epsom and One Tree Hill
Smokers Room No
Smoking Permitted Yes Smoking is restricted to designated areas only for existing residents only.
Semi-Secure No All residents are free to leave at any time.
Sprinklers Yes Sprinklers are installed along with heat detectors and smoke detection systems. All these systems are maintained and serviced regularly.
Audit report available Yes
Updated: 6 Nov 2013

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Interests & Activities

Visiting R.S.A Welfare officer, religious services, email, internet, regular entertainers, exercises, garden, happy hours, social group, library, movies, musical activities, scenic views, newspaper reading, quizzes, van outings, Ranfurly pets,access to patient advocate,BBQ's (summer), fish and chip lunches (winter), housie, special events, Bingo, Board games, Bowls, Breakfast in bed, Classical Music, Concerts, Cooking, Entertainers, Exercises, Jigsaw, Library, Minibus, Music, Outings, Pastoral care, Pianist, Pool table, Quizzes, Reading, Roses, Sing-a-longs, Swimming, Videos, Views

Updated: 2 Apr 2013

Additional Information
Details re Meals Specialised meals available e.g thickened fluids, diabetic meals, low fat etc. Cultural requirements met. Individualised nutritional profiles compiled.
Staffing Details High staff/patient ratio.Registered nurse on duty 24hrs x 7 days per week.
Fees Details/Fees Do Not Include All residents pay the same fees regardless of the level of care required. Refer to the rest home section of this site for details.
Updated: 2 Apr 2013

Languages Spoken
Cook Island Yes We have staff from the Cook Islands.
English Yes
Fijian No We have staff from Fiji.
Fijian Indian Yes We have Fijian Indian staff.
Hindi Yes
Interpreter Yes access to interpreting service if required
Niuean Yes
Rarotongan Yes
Samoan Yes We have staff from Samoa.
Tongan Yes We have staff from Tonga.
Updated: 6 Sep 2012

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Our Chaplain visits regularly with all residents and church services are held weekly.
Christian Yes Our Chaplain welcomes all denominations to services and offers a friendly chat to all.
Roman Catholic Yes Church visitors call on request. Mondays - Rosary in Wing One Lounge. Friday - Mass in Wing One Lounge
Updated: 2 Apr 2013

Public Transport 0.10 km City and cross town buses pass the gate.
Shops 0.50 km Supermarket and mall are within walking distance. Staff accompany residents to Royal Oak fortnightly to help with shopping.
Mall 0.50 km
Parks 0.05 km Cornwall Park is within 5 minutes drive.
Library 0.50 km Public library is within walking distance. Onsite library offers many books.
Updated: 6 Sep 2012

Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association Yes Ranfurly is a member of this organisation, which aims to foster the interests of the aged care sector.
ACE ("Aged Care Education" Training programme) Yes Some of our staff members have qualifications from this organisation. Many staff members are working with this programme with the help of our inservice coordinator .
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Some staff members hold this certificate.
New Zealand Aged Care Association ACE ("Aged Care Education" Training programme)
Updated: 6 Sep 2012

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