Te Hopai

EXTRA CHARGES

Whilst most of the services that we provide are included in the price [as per your resident contract], we are unfortunately not in a position to absorb any/all of the costs associated with specialist or extra products or services that you may desire or require. It is the responsibility of the resident and / or their family or whanau to ensure that the resident has their own stock of personal toiletries. However in the event that the resident runs out, the facility. have supplies on hand.

The following products and services will require extra charges:

Dentists, Optometrists, Audiologists, Chaplains, Hairdressers, Advocacy, personal equipment aids

MEALS

07.30 am Breakfast is served on a tray in your room, but may be taken in the dining room if you wish.

10.00 am Morning Tea in Lounge or Bedroom.

12.00 md Lunch in Dining Room.

2.15 pm Afternoon Tea in Lounge or Bedroom.

5.00 pm Tea in Dining Room.

7.30 pm Supper.

We encourage residents to have input into the menu and offer choices for the main meals. For this reason and because we wish to optimise your health, we need to know if you have any particular dietary requirements e.g. diabetic, vegetarian etc.
If you have been assessed as requiring special feeding equipment such as modified cutlery or drinking cups, please inform our staff as to what equipment you like to use.

Our meal service is contracted to Spotless Catering Service who are able to offer specialised catering to our particular requirements.

Te Hopai is a modern, well-equipped facility, located in a park-like setting adjacent to Wellington Hospital. Te Hopai sets the standards for rest home, dementia and continuing hospital care.

BRIEF HISTORY

Established in 1888, the Te Hopai Trust Group remains the oldest Charitable Trust, solely dedicated to care of the elderly, throughout the country.

Te Hopai Home was the first home for the aged to be established in Wellington. Following a grant of land by the Colonial Secretary, the first home was built from funds subscribed by a number of prominent Wellington citizens and opened in 1889.

It was replaced by a new home in 1976.

In 1993 Te Hopai Trust saw a need for a safe care for those Residents with memory problems. To cater for the demand the Kowhai Wing - a 10 bed secure unit - was built.

In July 1995 Te Hopai Trust purchased Alexandra Rest Home in Rintoul Street. In September 2002 Alexandra Home was sold.

Te Hopai Hospital was built and officially opened in July 1996. A 34 bed up-to-theminute facility features 24 hour medical convenience while providing a homely, safe and warm environment for both short and longer term special residents.

In 2001 a major redevelopment of Te Hopai Home was started. This saw the opening of a new two storey wing in April and was followed by a staged rebuilding of the old home.

The outcome was a modern multipurpose building with each room having an en suite bathroom.

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PHILOSOPHY

We believe in caring for those members of the community who are unable to 'care for themselves.

We believe our care should:

* keep them safe from harm

* promote their independence

* encourage and nurture their individuality, dignity and self worth

* be as close to their own home environment as possible

* reflect their physical, emotional, intellectual, social, cultural and spiritual needs

* be delivered with kindness and friendliness

* respect their freedom of choice and speech

* be based upon decisions made by them

* involve their relatives and friends

* maintain their right to privacy and confidentiality

* provide their right to die in peace and with dignity.

CODE OF RESIDENTS RIGHTS AND RESPONSIBILITITES

YOU HAVE A RIGHT TO:

* Personal and health care according to your need.

* Be treated as an individual and with dignity and respect.

* View a copy of the Code of Health and Disability Services Consumer's Rights
1996.

* Privacy when for example attending to hygiene, making and receiving telephone calls, receipt of mail, receiving visitors, personal conversations with staff and residents.

* Treat the facility as your home and to regard yourself as a member of a family
consisting of other residents and staff.

* Expect that your safety will be catered for in and around the facility.

* Choose and maintain contact with individuals and groups from the community
through visitors to the home and outings.

* Be consulted about all matters affecting you.

* Be asked to choose from a range of activities both in the facility and in the
community.

* Socialise with whomever and whenever you choose.

* To be addressed by your preferred name.

* Maintain your personal independence.

* Ensure that your possessions are not shared without permission.

* Confidentiality of any records staff may keep.

* Control over all personal matters as to your own possessions and clothes,
financial matters, when you sleep.

* Be involved in decision-making about activities of daily life and have information
provided in a format best suited to your needs so informed consent is assured.

* Intimacy and sexuality as long as the personal rights of others is maintained.

* Continue with cultural and religious practices -and value systems which have
determined your life in the past.

* Complain about anything which upsets you and if necessary have some
independent person to advocate on your behalf.

YOU HAVE A RESPONSIBILITY TO:

* Treat fellow residents with respect.

* Remember that other residents have the same rights as you.

* Treat staff as individuals with dignity and respect.

* Assist staff in looking after your health.

* Inform staff when you are leaving the home, who will be with you and when you
hope to return.

* Treat the facility with care and respect.

* Keep any financial matters current.

* Adhere to any house rules.

A code of Residents Rights & Responsibilities is available on cassette tape.

RESIDENT CHOICE

We are committed to ensuring that all residents are given adequate choice in . relation to quality of life and conducting activities fundamental to your daily routine.

Where possible we aim to ensure that your individual values and beliefs are incorporated in to the organisation of the home.

ADVOCACY SERVICES

We are able to refer you to an independent advocacy service at the earliest opportunity if you have any concerns over your care or your family's involvement in your care and are not able to reach a resolution.

We have a complaints process that is easy to follow [please see the complaints section] and guarantee that all concerns are followed up within 14 days.

We have provided you with some contact people who will be able to advocate on your behalf and we are happy to discuss how the independent advocacy process works and assist in its facilitation.

SUGGESTED AGENCIES:
. The Public Trust Office
. Aged Concern
. The Clergy of the Residents religion
. Health & Disability Consumers Advocacy Service

A Registered Occupational Therapist and Physiotherapist are employed by Te Hopai Trust. The following services are provided:

* Individual resident assessments.
* Sourcing equipment and aids as required.
* Provide training for all staff on efficient transferring techniques to ensure
that everyone remains safe.
* Arrangement of repairs to wheelchairs.
* Regular exercise programs.

RECREATION TEAM

The recreation team consists of people who work mainly during the week, to provide recreation to all the residents of Te Hopai Trust. Each unit will have a proportion of hours correlating to the number of residents they have.
The programmes include group work and individual work. We aim to provide a variety of activities to accommodate social, intellectual, physical, emotional and spiritual needs of the residents. A week may include; quiz day, bowls, handcrafts, music therapy, exercises with the physiotherapist, life review, flower arranging, a visit to the gardens in the van, gardening, reading current events and housie.

We arrange visits from school children and other entertainers to provide more enjoyment for everyone. There are also visits to and from other rest homes for
different special events. We aim to have a Christmas function each year with entertainment and a supper. Other special events are planned when able.

COMMUNITY RESOURCES

The following community support groups are available and may be of interest to you. Please see the staff if you would like to be put in contact with any of them.

* Foundation for the Blind
* Hearing Association
* Stroke Club
* Parkinson's Foundation