Smart Express
At a glance
- Name
- Smart Express
- Category
- Downsizing & moving home
- Address
- 331a Neilson Street
Penrose
Auckland 1061 - Regions
- Nationwide
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
- Social Media
FacebookPersonnel
- Owner
- Susan Spelman - 0224774724
- National Manager
- Kyle Ahmu - 0211588045
- Sales Manager
- Chirag Jivan - 0211670407
Media
Map
Smart Express – Trusted Retirement Moving Specialists Since 2005
At Smart Express, we've proudly been moving Kiwis since 2005 with professionalism, care, and a commitment to exceptional service. Over the years, we've developed a special focus on helping retirees and Retirement Villages in Auckland, Hamilton, Hawkes Bay, Palmerston North, New Plymouth, Wellington, Nelson, Christchurch, Dunedin and Tauranga earning their trust and appreciation with every move.
We understand that moving, especially during retirement, isn't just about transporting boxes. It's about respecting your treasured belongings, your memories, and making your transition as smooth and stress-free as possible. Our experienced team takes great pride in handling your items with the same care and attention you'd give them yourself.
Having worked extensively with Retirement Villages, we’ve gained invaluable experience in supporting older adults and their families during this important life stage. Our team understands the unique needs of retirement moves offering patience, understanding, and a personal touch every step of the way.
Our very first van carried the motto, "when service really counts." This still defines how we operate today. Our customers are at the heart of everything we do, and our goal is always to deliver service that reflects care, respect, and reliability.
We’re proud to be ranked #1 on Trade Me under both the Services and Moving and Delivery categories, with over 1,700+ positive reviews and a perfect 100% feedback score. We also hold over 2,000 Google reviews with an outstanding 4.8-star rating.
Whether you're downsizing, relocating to a Retirement Village, or helping a loved one move, Smart Express is here to help because when it comes to moving during retirement, service really does count.
Testimonials
| "From the initial phone call to the final payment, this company was a dream to work with. They were knowledgeable, kind, and upfront. The cost is a little higher than some other companies that friends have hired in the past, but that’s because of their high quality service! Yad and Tarsem were super polite, strong, and efficient! Even with a piano, the two of them made our move so quick!" - Jessie Brown "From doing a courtesy pre moving visit to the end of our move we were delighted with the service and attention to detail. Tarsem , Yad and Pindha were professional and polite and handled our possessions with care. They did not rush us when we were deciding on where to place furniture even though it was late on Friday! Would definitely recommend Smart Express." - Caroline Wheatley "In my professional capacity, I have been supporting several people who have had to find new homes. With the support of our service and Smart Express’s, we provided them with the safety they needed to step forward. Feedback from one tenant so far: “It went smoothly. They were professional and did a fine job loading my belongings. They even got the back off the couch so it would fit through the door.” Hayley Heyes, you and your team are so helpful. You made this experience easy in more ways than just moving his things. Thank you for taking such good care of our client." - Pagan Kael "A new drawer that my mother-in-law had bought for me was delivered by Dan and Phillip from Smart Express. They did a great job in moving it all the way up the narrow staircase to our first floor bedroom handling with a great care." - Soomin "My mother moved into her Appartment at Edmund Hillary in Auckland and it was recommend we use Smart Express. They were a delight to deal with from the Admin Team to Jack and Mike the Moving Team. Nothing was a problem and it went so smoothly, thanks to their professional approach and friendly service. We do not hesitate to recommend them and will defiantly use them in the future. Thanks so much to a great company." - Fleur "A big thanks to you all for the 6 successful moves. All the residents that have been relocated have nothing but good words and thanks. Thank you so much for your help and for everyone's dedication and awesome work :)" - Aileen |
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Updated: 31 Dec 2025 |
Service Description
| HOME VISITS AND ON-SITE QUOTES - Our experienced relocation consultants works with Summerset to provide you with a personalised quote and advice to ensure a stress-free experience during your relocation to your new home. - Contact us to organise a time for an on-site quote when it is convenient for you. OUR RELOCATION SERVICES INCLUDE - Packing - Moving - Right Sizing & Sorting - Cleaning - Unpacking - Packing Supplies OUR 5-STAR SERVICE - We have over 2100+ Google reviews with a 4.8 star rating - Number 1 service provider on TradeMe with over 1,700 reviews at 100%. We pride ourselves on providing the highest quality service - 'Best of the Best' for Excellence in Customer Service Delivery in the Auckland region in 2020 at the Westpac Business Awards - We’re proud winners of the 2degrees Auckland Central Business Awards – People’s Choice 2024–2025. HOW CAN WE HELP YOU Whether you need our full range of services or just a move-only option, we can tailor our solutions to meet your needs. From small moves to large relocations, we provide the right vehicle and resources to suit your move perfectly. We take care of every detail to ensure a stress-free, personalised moving experience. Our dedicated Summerset consultant will guide you throughout your move, making your transition smooth, enjoyable, and positive. From start to finish, we manage every step of your relocation to deliver a seamless experience. |
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Updated: 22 Jan 2026 |
Suburbs/Districts/Towns Serviced
| We provide moving and delivery services in Auckland Hamilton Wellington Nelson Christchurch |
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Updated: 22 Jan 2026 |
Meeting the needs of older people
| We offer flexible Pack & Move or Move Only options to make your move as smooth and stress-free as possible. A member of our experienced sales team can visit your home to assess your needs and create a tailored moving plan. From start to finish, we take care of the hard work so you don’t have to. Professional Packing Team to carefully pack your belongings for move day Specialist Furniture Movers who handle your items with care during transport Unpacking Services available to help you settle into your new home quickly and comfortably Our Unpacking Team can also come to your new home and unpack your household contents ready for you to enjoy your new home. |
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Updated: 31 Dec 2025 |
After Hours
| After Hours | Status | Details |
|---|---|---|
| After Hours | Yes | Smart Express is always just a call away, and when needed, our team can arrange to assist you outside of standard business hours to ensure your move runs smoothly. |
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Updated: 24 Oct 2025 |
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Payment
| Payment | Status | Details |
|---|---|---|
| Payment required | Yes | |
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Updated: 21 Jun 2022 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Hindi | Yes | |
| Mandarin | Yes | |
| Punjabi | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
| Urdu | Yes | |
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Updated: 23 Feb 2022 |
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Trust & Reputation
| Trust & Reputation | Status | Details |
|---|---|---|
| Police checked | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 22 Jan 2026 |
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What's New
Moving into Retirement with Ease and Support
Moving into retirement often comes with big decisions, and it’s normal to feel unsure where to start. Years of memories, belongings, and emotions can make the process feel overwhelming. |
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Updated: 22 Jan 2026 |
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