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Smart Express

At a glance
Name
Smart Express
Category
Downsizing & moving home
Address
331a Neilson Street
Penrose
Auckland 1061
Regions
Nationwide
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Social Media
Personnel
Owner
Susan Spelman - 0224774724
National Manager
Kyle Ahmu - 0211588045
Sales Manager
Chirag Jivan - 0211670407
Media
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Tap to view all photos 1/14

Smart Express – Trusted Retirement Moving Specialists Since 2005
At Smart Express, we've proudly been moving Kiwis since 2005 with professionalism, care, and a commitment to exceptional service. Over the years, we've developed a special focus on helping retirees and Retirement Villages in Auckland, Hamilton, Hawkes Bay, Palmerston North, New Plymouth, Wellington, Nelson, Christchurch, Dunedin and Tauranga earning their trust and appreciation with every move.

We understand that moving, especially during retirement, isn't just about transporting boxes. It's about respecting your treasured belongings, your memories, and making your transition as smooth and stress-free as possible. Our experienced team takes great pride in handling your items with the same care and attention you'd give them yourself.

Having worked extensively with Retirement Villages, we’ve gained invaluable experience in supporting older adults and their families during this important life stage. Our team understands the unique needs of retirement moves offering patience, understanding, and a personal touch every step of the way.

Our very first van carried the motto, "when service really counts." This still defines how we operate today. Our customers are at the heart of everything we do, and our goal is always to deliver service that reflects care, respect, and reliability.

We’re proud to be ranked #1 on Trade Me under both the Services and Moving and Delivery categories, with over 1,800+ positive reviews and a perfect 100% feedback score. We also hold over 2200+ Google reviews with an outstanding 4.8-star rating.

Whether you're downsizing, relocating to a Retirement Village, or helping a loved one move, Smart Express is here to help because when it comes to moving during retirement, service really does count.

Testimonials
Testimonials
"From the initial phone call to the final payment, this company was a dream to work with. They were knowledgeable, kind, and upfront. The cost is a little higher than some other companies that friends have hired in the past, but that’s because of their high quality service! Yad and Tarsem were super polite, strong, and efficient! Even with a piano, the two of them made our move so quick!"
- Jessie Brown

"From doing a courtesy pre moving visit to the end of our move we were delighted with the service and attention to detail. Tarsem , Yad and Pindha were professional and polite and handled our possessions with care. They did not rush us when we were deciding on where to place furniture even though it was late on Friday! Would definitely recommend Smart Express."
- Caroline Wheatley

"Cody and Jelly have been amazing moving us oldies into our village after 30yrs in one place.
Helped place our stuff exactly where we wanted it with great attitude and smiley faces & didn't rush us
Thank you
Worth my homework to find a good removal firm"
-Rosemarie Mueller

"In my professional capacity, I have been supporting several people who have had to find new homes. With the support of our service and Smart Express’s, we provided them with the safety they needed to step forward.
Feedback from one tenant so far: “It went smoothly. They were professional and did a fine job loading my belongings. They even got the back off the couch so it would fit through the door.”
Hayley Heyes, you and your team are so helpful. You made this experience easy in more ways than just moving his things. Thank you for taking such good care of our client."
- Pagan Kael

"The Smart Express team were absolutely amazing! Went above and beyond helping me move to Auckland and saved me so much stress. Can't thank you guys enough, this was my second move with Smart Express and I wouldn't use anyone else, cheers!"
- Nicole Bladen

"Gippys team delivered a new Sealy king bed to our home in Takapuna. Very efficient setup and removal of all packaging. Good communication on arrival time. Very happy and highly recommend Smart Express
Thank you Gippy"
- Penny Francis

"My mother moved into her Appartment at Edmund Hillary in Auckland and it was recommend we use Smart Express. They were a delight to deal with from the Admin Team to Jack and Mike the Moving Team. Nothing was a problem and it went so smoothly, thanks to their professional approach and friendly service. We do not hesitate to recommend them and will defiantly use them in the future. Thanks so much to a great company."
- Fleur

"James, Cody and Jelly made moving so easy! James with his tool box taking out a door and dismantling it to get through the house and then putting it all back together at the other end! They worked efficiently and like a well oiled machine. When it came to moving boxes they had no problems putting them in correct rooms for me. Very grateful for the lads and will most definitely use again"
- Briar Hope

"These movers moved our Mum on the 7/3/26. The moving team were fantastic - punctual, organised and very efficient. They worked quickly while still being careful with furniture and boxes. The whole move was completed smoothly. They took great care of Mums belongings. I’d definitely recommend them."
- Fleur Brooker

Updated: 27 May 2026

Service Description
Service Description
HOME VISITS AND ON-SITE QUOTES

- Our experienced relocation consultants works with Summerset to provide you with a personalised quote and advice to ensure a stress-free experience during your relocation to your new home.

- Contact us to organise a time for an on-site quote when it is convenient for you.

OUR RELOCATION SERVICES INCLUDE

- Packing
- Moving
- Right Sizing & Sorting
- Cleaning
- Unpacking
- Packing Supplies
- In home visits
- Furniture Disassembly and Reassembly
- Storage Solution

OUR 5-STAR SERVICE

- We have over 2300+ Google reviews with a 4.8 star rating

- Number 1 service provider on TradeMe with over 1,700 reviews at 100%. We pride ourselves on providing the highest quality service

- 'Best of the Best' for Excellence in Customer Service Delivery in the Auckland region in 2020 at the Westpac Business Awards

- We’re proud winners of the 2degrees Auckland Central Business Awards – People’s Choice 2024–2025

HOW CAN WE HELP YOU

Whether you need our full range of services or just a move-only option, we can tailor our solutions to meet your needs. From small moves to large relocations, we provide the right vehicle and resources to suit your move perfectly. We take care of every detail to ensure a stress-free, personalised moving experience. Our dedicated Summerset consultant will guide you throughout your move, making your transition smooth, enjoyable and positive.
From start to finish, we manage every step of your relocation to deliver a seamless experience.

Updated: 3 Jun 2026

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
We provide moving and delivery services in
Auckland
Hamilton
Wellington
Nelson
Christchurch

Updated: 22 Jan 2026

Meeting the needs of older people
Meeting the needs of older people
We offer flexible Pack & Move or Move Only options to make your move as smooth and seamless as possible.

A member of our experienced sales team can visit your home to assess your needs and create a tailored moving plan. From start to finish, we take care of the hard work so you don’t have to.

Professional Packing Team to carefully pack your belongings for move day

Specialist Furniture Movers who handle your items with care during transport

Unpacking Services available to help you settle into your new home quickly and comfortably
Our Unpacking Team can also come to your new home and unpack your household contents ready for you to enjoy your new home.

Updated: 27 May 2026

Payment
Payment
Payment Status Details
Payment required Yes

Updated: 2 Feb 2026

Languages Spoken
Languages Spoken
Language Status Details
English Yes
Hindi Yes
Mandarin Yes
Punjabi Yes
Samoan Yes
Tongan Yes
Urdu Yes

Updated: 23 Feb 2022

Trust & Reputation
Trust & Reputation
Trust & Reputation Status Details
Police checked Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 22 Jan 2026

What's New
What's New
Facility Image

Things People Don’t Expect About Retirement Moving

Most people think moving during retirement is simply about packing boxes and changing addresses. In reality, it’s often about creating a safer, easier and more comfortable lifestyle for the years ahead.

Here are a few things many families don’t expect during a retirement move and how proper planning can make a huge difference.
1. Downsizing Can Feel Emotional : A retirement move often means leaving a family home filled with decades of memories. Many people underestimate how emotional the process can become. Taking time to sort items slowly, keeping meaningful pieces and using temporary storage can help make decisions less stressful.

2. Smaller Homes Need Smarter Planning : Moving into a retirement village or smaller home requires more planning than a standard move. Furniture that worked perfectly in a large house may not fit comfortably in a new space.
Many families now request pre-move planning to decide:
1.What furniture will fit
2.What can go into storage
3.What should be donated or gifted

3. The “One-Day Move” Is Becoming Less Common : More retirement moves are now completed in stages instead of one long moving day.
For example:
1.First move essentials
2.Then furniture
3.Then decorative or sentimental items later
This helps reduce pressure and allows people to settle in comfortably.

4. Families Want More Communication Than Ever : Adult children are often helping organise the move while balancing work and family commitments. Clear updates, arrival times, and organised scheduling have become one of the most valued parts of a moving service. Good communication helps everyone feel more confident throughout the process.

5. A Smooth Move Can Make the Transition Much Easier : A well-organised move can have a big impact on how quickly someone feels comfortable in their new home. Simple things like careful furniture placement, labelled boxes, and friendly movers can reduce stress significantly. At Smart Express, we continue helping seniors and families across New Zealand with careful, respectful, and flexible retirement moving services designed to make the transition easier. Because retirement moving isn’t just about moving belongings - it’s about helping people feel at home again.

Contact our team today for a personalised retirement moving plan

Updated: 28 May 2026


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