NZ Carers
At a glance
- Name
- NZ Carers
- Category
- Home help & personal care
- Address
- Level 1
1 Musgrove Close
Wigram
Christchurch 8025 - Postal Address
- 1 Musgrove Close
Wigram
Christchurch 8025 - Regions
- Canterbury
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Rodesa Fernando - 021 193 2900
- Owner
- Rodesa Fernando - 021 193 2900
Photos
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Map
NZ Carers is your well-being partner for both home and community and health care staffing needs
Our commitment is to provide you with high-quality and consistent health care to allow you to maintain your independence at home and in the community. Our mission, Placing You First, reflects our unwavering dedication to delivering accessible, high-quality health care while honouring the varied needs and perspectives of all individuals and their whānau.
Testimonials
| Testimonial 1 (Empathy & Reliability):"I have felt so well supported by the team. They have been so kind to me in my time of need and I’m so very grateful. They are both wonderful human beings who do an amazing job with a big smile on their faces. I’m honestly incredibly thankful for not only the cleaning they have done for me but the kind words of support and asking after my progress each time I see them. I’m beyond thankful and can’t speak highly enough of them."- Feedback from a current Home help Client Testimonial 2 (Customer Service & Support):"It is incredibly easy to contact the team whenever I need them. My carers are so nice, empathetic, friendly, caring, and obliging."– Client Survey Response Testimonial 3 (Professionalism & Quality Care):"Our worker, Kate, was very good, courteous, helpful, and highly respectful of personal items. Outstanding service!"– Verified Client Feedback Testimonial 4 (Family Support & Peace of Mind):"We are extremely grateful for the thorough cleaning and support provided to our home. The service has given my husband complete peace of mind to return to work, and allowed me to get the full rest I needed while caring for our 18-month-old. We couldn't be more thankful."– Feedback from a verified Care Client Testimonial 5 (Punctuality & Communication): "The support worker is always on time and the company keeps us updated. There is nothing to improve, all goes well!"– Client Survey Response Testimonial 6 (Flexibility & Work Ethic): "Very flexible and easy to communicate with. We have a respectful and industrious carer."– Verified Client Feedback |
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Updated: 11 Jun 2026 |
Service Description
| Who We Support We welcome and provide specialized support for a diverse range of clients across our community: Private Clients: Flexible, tailored private-care packages for those wishing to self-fund their home help and care needs. ACC-Funded Clients: Reliable in-home support and specialized rehabilitation assistance following an ACC-related injury or post-surgical recovery. Individuals Living with Disabilities: Dedicated care focused on enhancing independence, personal care, and supporting physical or intellectual disability requirements. Children with Special Needs: Gentle, respectful, and structured care specifically tailored to support children with diverse needs and give families peace of mind. Our Core Services Our highly trained, courteous, and respectful support workers are here to help with a comprehensive range of daily activities: Personal Care: Gentle assistance with daily essentials like bathing, grooming, dressing, and mobility support. Home Help & Domestic Assistance: Keeping your living spaces clean and comfortable, including thorough house cleaning and laundry support. Companionship & Meal Preparation: Meaningful social interaction, wellness checks, and the preparation of fresh, nutritious meals. Community Access: Supporting you to get out and about safely—whether for appointments, shopping, or social outings. Sleepover Care: Reassuring, dedicated overnight assistance to ensure safety, comfort, and overnight peace of mind for the family. |
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Updated: 11 Jun 2026 |
Meeting the needs of older people
| At NZ Carers Ltd., we understand that maintaining independence and dignity at home is what matters most as we grow older. We welcome older people into our care by ensuring they are treated not just as clients, but as valued individuals with unique life stories, routines, and preferences. Our service is specifically structured to support the changing needs of older adults through: True Continuity of Care: We know that seeing a familiar face builds trust and comfort. We intentionally match consistent, friendly, and industrious support workers to our clients so they can form genuine, reassuring connections. Empowering Independence: Whether it is gentle assistance with morning personal care, preparing fresh, nutritious meals, or keeping the home beautifully clean, our focus is always on working with our clients to maintain their preferred daily routines. Safe Community Connections: We actively support older adults to stay connected to the community they love—providing safe, accompanied transport for local shopping trips, medical appointments, or social outings. Dignity & Accessibility Support: Our team is highly experienced in supporting clients navigating physical changes, safety/fall risks, or living with disabilities. We communicate closely with families and external agencies to ensure care plans remain perfectly flexible as needs evolve over time. Above all, we provide families with complete peace of mind, knowing their loved ones are safe, respected, and expertly cared for right where they feel happiest—at home. |
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Updated: 11 Jun 2026 |
Suburbs/Districts/Towns Serviced
| NZ Carers Ltd provides comprehensive home care and community support across greater Christchurch City, including all northern, western, southern, and eastern suburbs. We also service key surrounding Canterbury satellite towns, including Woodend, Rangiora, Kaiapoi, Rolleston, and West Melton. |
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Updated: 11 Jun 2026 |
Personal Assistance
| Type | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Carer Support | Yes | Yes | Yes | |
| Sitter Service/Companions | Yes | Yes | Yes | |
| Live In Care (24 Hr) | Yes | Yes | Yes | |
| Personal Care (Showering, Dressing) | Yes | Yes | Yes | |
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Updated: 12 Sep 2024 |
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Specialities or Areas of Expertise
| Specialties or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care Contract | Yes | |
| End of Life/Palliative Care | Yes | |
| Infection Control. | Yes | |
| Dementia Care | Yes | |
| Social Work | Yes | |
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Updated: 12 Sep 2024 |
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Domestic Assistance
| Type | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Meals (Frozen) | Negotiable | Negotiable | Negotiable | |
| Meals (Fresh or Hot) | Yes | Yes | Yes | |
| Home Help (Housework/Cleaning etc.) | Yes | Yes | Yes | |
| Shopping Assistance | Yes | Yes | Yes | |
| Transport Assistance | Yes | Yes | Yes | |
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Updated: 12 Sep 2024 |
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Payment
| Payment | Status | Details |
|---|---|---|
| Payment required | Yes | |
| Subsidy may be available | Yes | |
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Updated: 12 Sep 2024 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Tagalog | Yes | |
| Thai | Yes | |
| Other Details | Yes | |
| Other Information | Yes | |
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Updated: 11 Jun 2026 |
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Trust & Reputation
| Trust & Reputation | Status | Details |
|---|---|---|
| Home and Community Health Association | Yes | |
| Police checked | Yes | |
| Other details | Yes | Pro Med, Site Safe, RCSA, BSI certified |
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Updated: 11 Jun 2026 |
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Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Service Rate (ex. GST) Personal Care/ Home help / Companionship/ Meal Prep $40.95 per hour Community Access $40.95 per hour and plus travel allowance see pricing below when using support workers car Sleepover Care = 8-hour shift $295.00 one off charge + Travel Allowance Travel less than 15kms: Standard travel $10.50 one off charge Travel cost for trip over 15 kms: Exceptional travel $40.95 per hour on travel time and plus $0.79 per km travel distance Public Holiday $61.50 per hour and additional 50% loading on all travel time and distance Gardening and Lawn Maintenance $45.00 per hour + travel allowance Integrated Living Program As per assessment and agreement with eligible clients | |
| Staffing qualifications and details | NZ Carers support workers must meet the qualifications set by the Nga Paerewa Health and Disability Services Standard (NZS 8134:2021). This includes having core competencies in personal care, mobility assistance, safe medication administration, and first aid. NZ Carers Support workers are encouraged and supported to obtain NZQA Level 2 or 3 Health and Wellbeing Certificates, with advanced training for specialized care. Continuous professional development, especially in infection control and manual handling, is essential. Cultural competence is also crucial, ensuring they can provide respectful, culturally safe care, particularly in line with Te Tiriti o Waitangi principles. | |
| Details about meals | Meal preparation services provided by support workers at NZ Carers include assisting clients with planning, preparing, and cooking meals according to their dietary needs and preferences. This ensures that clients maintain proper nutrition and enjoy meals tailored to their tastes and any medical requirements. Here are some key elements: Dietary Requirements: Support workers must consider any specific dietary restrictions, such as allergies, intolerances, or medical conditions (e.g., diabetes or PEG feeding requirements). Nutritional Balance: The meals prepared should be nutritious and balanced, often including all the essential food groups to meet the client’s health needs. Cultural Sensitivity: Support workers are trained to respect cultural and religious food preferences, ensuring meals align with the client’s values and traditions. Hygiene Standards: Following safe food handling and hygiene practices is crucial, as outlined by the Nga Paerewa Health and Disability Services Standard (NZS 8134:2021). These services aim to enhance the client’s quality of life by ensuring they have access to appropriate and enjoyable meals while maintaining independence wherever possible. | |
| Recreational opportunities | NZ Carers provides recreational opportunities to enhance clients' well-being, focusing on activities that match their interests, abilities, and health needs. These include: Outdoor activities like walks or community events. Social events to promote interaction and reduce isolation. Hobbies and interests such as arts, crafts, or music. Exercise programs tailored to their physical capabilities. Cultural activities that respect and engage clients’ backgrounds. Mental stimulation through puzzles, reading, or games. Each activity is personalized to ensure a fulfilling and enjoyable experience. | |
| Transport | NZ Carers offers transportation services as part of their home and community support to help clients attend medical appointments, social activities, and run essential errands. Transportation ensures that clients, particularly those with mobility challenges, can access the services they need to maintain independence and stay engaged in their communities. Key aspects include: Medical Appointments: Transport to and from doctor visits, physiotherapy, or specialist care. Social Activities: Helping clients get to social gatherings or community events to encourage social inclusion. Errands: Assisting with shopping trips or other essential errands like banking or pharmacy visits. Transport is generally provided by trained support workers who prioritize client safety and comfort, in line with health and safety standards. | |
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Updated: 12 Sep 2024 |
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Where service is provided
| Status | Details | |
|---|---|---|
| Service provided in own home | Yes | |
| Service Provided in aged residential care | Yes | |
| Service not in aged residential care | Yes | |
| After Hours | Yes | |
| A mobile service | Yes | |
| Easy access | Yes | |
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Updated: 1 Oct 2024 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | NZ Carers has a property in Halswell Christchurch. A Secured environment with live in Support Worker 6 Bedrooms, 3 Bathrooms, entertainment area, double internal access garage, sunny courtyard and plenty of outdoor space available for Respite. |
| Carer Support | Yes | NZ Carers can provide support workers during Respite. |
| Other Short Stay Programme | Yes | |
| High Care Needs | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
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Updated: 1 Oct 2024 |
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