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Kapiti Hearing

At a glance
Name
Kapiti Hearing
Category
Dental/Vision/Hearing
Address
9A Ngaio Road
Waikanae
Kapiti, Wellington 5036
Postal Address
Same as above
Regions
Wellington
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Social Media
Personnel
Manager
Debra Middleton - 042934693
Owner
Jeanie Morrison-Low MNZAS - 042934693
Audiologist
Jeanie Morrison-Low MNZAS - 042934693
Audiologist
Eloise Koenig, MNZAS. - 042934693
Audiologist
Katie Sawaya, MNZAS, AuD - 042934693
Photos
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Tap to view all photos 1/7

Welcome to Kapiti Hearing

Kapiti Hearing is a proudly locally owned and independent audiology practice, with clinics in Waikanae and Raumati Beach. As members of Independent Audiologists New Zealand, we have no financial ties to hearing aid manufacturers or corporate chains. This means we can recommend and fit hearing solutions from a wide range of leading brands, ensuring the best option for your individual needs.

Our experienced audiologists provide comprehensive hearing care, including:

Hearing assessments for adults and children
Hearing aid prescription, fitting, servicing, and adjustments
Tinnitus assessment and management
Communication and listening strategies
Hearing loss prevention and rehabilitation

If you already wear hearing aids, we're happy to clean, adjust, and service them—even if they were purchased elsewhere.

Our team includes clinic owners Jeanie Morrison-Low (MNZAS) and Katie Sawaya (MNZAS, AuD), together with audiologist Eloise Koenig (MNZAS). Between us, we bring decades of clinical experience caring for the hearing health of the Kāpiti Coast community. Jeanie, Katie, and Eloise consult from both our Waikanae and Raumati Beach clinics.

We also have two registered nurses who provide ear wax removal using microsuction at our Waikanae clinic every Tuesday and Thursday.

Both clinics are purpose-built, fully equipped, and sound-treated to meet ACC standards. We can also help eligible clients access Health New Zealand (formerly Ministry of Health) hearing aid funding, ACC, and Veterans' Affairs funding.

Clinic Hours

Monday–Friday 9am-5pm

Appointments are recommended. Please call 04 293 4693 or email us to book.

Please note: A sudden hearing loss in one ear is considered a medical emergency. If this occurs, contact us immediately—we will do our best to assess you the same day.

Service Description
Service Description
We are independent audiologists, locally-owned and operated; can fit hearing aids, do hearing tests, make adjustments to aids, clean and service and repair them, and give you advice about hearing, hearing loss, balance and tinnitus. We also have wax suction available at our Waikanae office on Tuesday and Thursday. Our audiology clinics in both Raumati and Waikanae are fully-equipped and are sound-treated to ACC standards for the most accurate test environment.

Updated: 4 Nov 2024

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Kapiti Coast
Wellington
Hutt Valley
Levin
Palmerston

Updated: 20 Jul 2026

Additional Branch Locations
Additional Branch Locations
Kapiti Hearing Raumati Beach
Address 4 Margaret Road
Suburb Raumati Beach
City/Town Kapiti
Phone 04 2934693
Email View Email Address
Website https://kapitihearing.co.nz/

Kapiti Hearing Waikanae
Address 9a Ngaio Road
Suburb Waikanae
Phone 04 2934693
Email View Email Address
Website https://kapitihearing.co.nz/

Updated: 20 Jul 2026

Hearing Services
Hearing Services
Status Details
Information about Subsidies Yes We can access DSS hearing aid subsidies and other Government funding, such as ACC or Veteran's Affairs for patients who meet the criteria.
Diagnostic Hearing Test Yes We do full diagnostic hearing tests which cost $110 and take one hour. These may include a referral letter to a specialist.
Hearing Aid Trial Yes We offer an eight-week hearing aid trial to give you plenty of time to experience the benefits of your new hearing aids in your everyday listening environments. During this period, you'll have several follow-up appointments so your audiologist can fine-tune the settings and ensure your hearing aids are performing optimally for your needs. If, after the trial, you decide the hearing aids are not the right solution for you, we will provide a refund of the cost of the hearing aids. The hearing aid fitting, trial period, and all appointments during the trial are included in the purchase price of your hearing aids.
Fitting Fee Yes Details of our hearing aid trial and refund policy are provided in your written quotation and are clearly explained before you begin your trial. If you decide not to proceed with the hearing aids after the trial period, the cost of the hearing aids will be refunded. A small failed fitting fee will be retained to cover the professional time and appointments provided during the trial.
Mould Fitting Fee Yes If the mould is supplied with the aids, there is a payment for the cost of the mould. If you order them separately from the aids, you will need to pay the cost of the moulds, and this will include a small fitting fee if we book time to fit the moulds and reprogram the aids to incorporate the new acoustics.
Multiple Brands of Hearing Aids Yes As an independent audiology practice, we can fit and service hearing aids from virtually all major brands available in New Zealand. We can also adjust, clean, maintain, and, in many cases, repair your existing hearing aids, regardless of where they were purchased. Because we are not tied to any hearing aid manufacturer or preferred supplier agreements, our recommendations are based solely on your hearing needs, lifestyle, and budget. We believe in providing honest, evidence-based advice. If hearing aids are not the right solution for you, or if you would benefit from waiting, we will tell you. Our goal is to help you make an informed decision that is right for you. Please note that some hearing aids sold through certain retailers may be programmed with manufacturer software restrictions that limit adjustments by independent clinics. Where possible, we are happy to service and adjust these devices, but in some cases the hearing aids may need to be unlocked by the original provider before we can make programming changes.

Updated: 20 Jul 2026

Languages Spoken
Languages Spoken
Language Status Details
English Yes
French Yes One of our Audiologist's is fluent in French

Updated: 20 Jul 2026

Trust & Reputation
Trust & Reputation
Trust & Reputation Status Details
Police checked Yes
Other details Yes Our audiologists are full members of the NZ Audiological Society allowing access to Government funding, subsidies, ACC and Veteran's Affairs

Updated: 20 Jul 2026

Payment
Payment
Payment Status Details
ACC Approved Yes We can test and refer to ACC and fit ACC-funded hearing aids to those who are eligible.
Payment required Yes
Subsidy may be available Yes
Free Yes Free hearing aid cleaning if you are a client of Kapiti Hearing

Updated: 20 Jul 2026

Equipment Options
Equipment Options
Equipment Options Status Details
Service/Repair Yes We can clean, service, and repair hearing aids to help keep them performing at their best and extend their lifespan. Sometimes what seems like a loss of clarity is simply caused by blocked microphone ports or wax build-up, which can often be resolved with a thorough clean and vacuum service in the clinic. If a more extensive repair or service is required, we can arrange for your hearing aids to be sent to the manufacturer.
Loan Yes We can loan hearing aids, in some circumstances, and depending on availability, to those whose aids are away being repaired.
Purchase Yes Batteries, wax filters, assistive-listening devices, hearing aids are all for sale.

Updated: 20 Jul 2026

What's New
What's New
Facility Image

The Hidden Signs of Hearing Loss

When people think about hearing loss, they often imagine someone struggling to hear the television or constantly asking others to repeat themselves. While these can certainly be signs, hearing loss often develops so gradually that the first changes are much less obvious.

Many people adapt without even realising it, making small adjustments to cope with everyday conversations. As a result, family members may notice the signs before the person experiencing them.

Some of the hidden signs of hearing loss include:

You can hear people talking, but struggle to understand the words.
One of the most common comments we hear is, "I can hear you – I just can't make out what you're saying." Hearing loss often affects the clarity of speech rather than simply making sounds quieter. This is especially noticeable when people speak softly, quickly, or have higher-pitched voices.

Noisy places become exhausting.
Restaurants, cafés and family gatherings can be particularly challenging. Background noise competes with conversation, making it difficult for the brain to separate speech from other sounds. Many people leave these situations feeling mentally drained.

You avoid social situations.
Some people gradually stop attending gatherings or prefer smaller groups because following conversations has become too difficult or tiring. This can happen without recognising that hearing is the underlying reason.

You rely more on subtitles.
Turning on subtitles while watching television or asking others to repeat dialogue in movies may be another early sign that hearing has changed.

People seem to mumble.
It's common to think others aren't speaking clearly, when in fact the ears are no longer picking up certain speech sounds as well as they once did.

You miss everyday sounds.
Birdsong, indicators in the car, the microwave beeping, or the doorbell may become less noticeable over time because hearing loss often affects higher-pitched sounds first.

Why early action matters

Hearing loss is more than an inconvenience. It can affect communication, relationships, confidence and overall wellbeing. The sooner hearing changes are identified, the more options there are to help you stay connected with the people and activities you enjoy.

If any of these signs sound familiar—for yourself or someone you care about—it may be worth arranging a hearing assessment. Even if hearing aids aren't needed, understanding your hearing can provide reassurance and establish a useful baseline for the future.

Recognising hearing loss early isn't simply about hearing better—it's about continuing to participate confidently in everyday life.

Updated: 2 Jul 2026


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