Highview Rest Home & Hospital

WHAT CAN HIGHVIEW OFFER YOU

When you come to Highview you can expect full board and lodging. This will include the following:

* full laundry services included

* toothpaste, shampoo, and soap-not included,but for a small cost is available

* all cleaning services

* all furniture, furnishings and bedding

* equipment for your general use if required e.g. wheelchairs, commodes, over toilet chairs, urine bottles, bathing and showering aids . If you need other special equipment please discuss it with us.

PAYMENT FOR LIVING AT HIGHVIEW

Payment will depend on whether or not you are a subsidised resident. In addition to living at Highview, non-subsidised residents may be required to pay for specialised equipment, continence and wound care supplies, medications, emergency transport and doctors visits, it not using the home’s doctor.

Residents who are not subsidised may arrange payment for fees, by monthly direct credit .

SERVICES HIGHVIEW DOESN’T FUND

While the Home will take care of your day-to-day needs there are some costs that the home doesn’t cover. These include:

* Dry cleaning

* Personal telephone and toll calls

* Personal newspaper

* Hairdressing appointments

* Preferred toothpaste, shampoo and soap

* Optical, Audiology or Dental services;

* Customised equipment;

* Solicitors

* Podiatrist

All meals are provided by our own in house cook. If you have individual needs a special diet can be discussed and provided.

ABOUT HIGHVIEW

Highview Home and Hospital is owned by Elsdon Enterprises Ltd who area small group with 3 other homes in Otago. Highview Home and Hospital is Certified to care for older people in a residential setting for hospital and resthome level.

We are happy to admit any older person (subsidized or not subsidized) into our home for short or long term care.

It is our homes policy that any new resident is assessed by a ‘Needs Assessor” prior to coming into the home. This is essential if you need financial assistance now or in the future.

At Highview, we aim to assist with your personal needs and encourage people to be as independent as possible. If needed, we can provide assistance with all your activities of daily living e.g. washing & dressing,eating & drinking. We can provide assistance with taking medication, continence issues, wound care, pain management, referral to other health providers as needed.

PRIVACY

All information related to your care or your personal circumstances is only available to selected staff and health professionals who are part of providing your care.

INSURANCE

Highview Home and Hospital cannot accept responsibility for the loss or damage of personal effects. Insurance of this is to be undertaken by you or your agent. Any items of value can be placed in our safe.

INFECTION CONTROL

The home, as part of its service requirements, uses infection control practices to prevent the spread of infection.

WHAT IF I’M NOT SATISFIED?

We always want to hear if there are any problems. Highview has a process in place to ensure quality improvement and comments you make form part of how we improve our service. Please raise any issues with the Nurse in charge or Manager as soon as they arise .

We encourage the involvement of families in all aspects of your care.

YOUR RIGHTS

While you are living at Highview we will :

* Treat you and yours with respect at all times

* Acknowledgement of your need for privacy

* Acceptance of your practices and beliefs

* Dignity and independence

* Safe care of an acceptable quality

* Sufficient information to make choices about the treatment and care you receive

* Have your questions answered

* Have an interpreter if required

* Know the names and positions of the people looking after you

* Decline treatment, request a second opinion and/or request care form a different health professional

* Have another person with you for support

* Decline to participate in teaching or learning experiences

* Comment on or make a complaint about any aspect of the care you receive

* To have your personal information held in confidence and kept secure

YOUR RESPONSIBILITIES

Along with rights always come responsibilities:

* To take an active role in your care and treatment

* Respect the rights of other residents and staff

* To treat Highview property with care

* To make suggestions on how to improve the service

* Comply with any reasonable request from a staff member

* Use the designated smoking area

We recognise the need for you to remain as independent and busy as possible in your daily life. If appropriate, we will develop an individualised mobility and activity programme for you. The home has an activity co-ordinator who will also work with you individually.

The home owns a bus and is happy, as appropriately ,to transport residents to activities in the community and appointments.

All birthdays and special occasions are celebrated and acknowledged.

The following are examples of some of the interests and activities of residents at Highview:

Age Concern, RSA members visit, service men and women, activity programme (includes; art, craft, dancing, entertainment, exercises, indoor games), cards, casino is 1 km away, monthly church services, cooking, garden, happy hour, meal options, movies, videos, music, newspaper reading, quizzes, shopping, outings,BBQ, Advocate, Board games, Breakfast in bed, Cards, Housie , Entertainers.