End of life planning
Thinking about and planning for the end of life is something many of us would rather never do. Yet, doing so can help put your mind at rest – and allow you to get on with the important job of living. A good way to go about this is to...
What is an Advance Care plan and an Advance Directive?
Advance care plans and advance directives sound similar, and they are related, but they’re not quite the same thing. An Advance Care Plan is a way to start a conversation with those closest to you, those who hold your EPA, and your GP about your values, goals, and what your...
Your rights when receiving a health or disability service.
When receiving a health or disability service you have the right: To be treated with respect. To be treated fairly without pressure or discrimination. To dignity and independence. To receive a quality service and to be treated with care and skill. To be given information that you can understand in...
Find information about services to help stay at home
Making Life Easier at Home is New Zealand’s most comprehensive online directory allowing people and their loved ones to find local care and support options, community and advocacy groups, and service providers all in one place. It’s all about supporting older people to live the lives they want! Many older...
How to make a complaint about a service you're getting
If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...
Is a care suite different to a serviced apartment?
A care suite is a hybrid-type option that combines a village offering (meaning it requires an upfront ‘purchase’ price) and support at a higher level of care as certified by Manatū Hauora Ministry of Health and governed by the Age Related Residential Care (ARRC) Agreement. They may also be referred...
How do I complain about the cost of a service?
Complaints about costs of services can be taken to the Disputes Tribunal (formerly known as Small Claims Tribunal). The Disputes Tribunal usually has the same phone number as the District Court. Find out more about the Disputes Tribunal here. If possible, talk to your residential care provider or Health New...
Am I eligible for free health services in New Zealand?
You may be able to access free or subsidised health and disability services if you meet the following criteria: a NZ citizen or permanent resident or an Australian citizen or permanent resident who’s lived, or intends to live, in NZ for at least 2 years or a work visa holder...
What is service or care co-ordination - NASC?
What is NASC? After you have had an interRAI assessment, and if you are eligible to receive services, you will probably be referred to someone known as a service or care coordinator - these teams are commonly referred to as Needs Assessment and Service Coordination (NASC). They will discuss the...
Eldernet doesn't scrutinise or endorse services or products.
We do not scrutinise or endorse services or products displayed on the website, so please make sure that you take all precautions when accessing or purchasing services or products. Read this checklist for further information. It will help you make safer choices or purchases. (Note: Publicly funded services are monitored...
Are some home support services free?
Some home support services may be free to the client. There may be a part charge or you may have to pay for your services yourself. It depends on your situation. Funding agencies such as the Accident Compensation Corporation (ACC) and Health New Zealand | Te Whatu Ora, the government...
Find advocacy services for older people in New Zealand
In New Zealand, there are a number of services and organisations that are there to support and advocate on behalf of older people. Some of these include: Age Concern : Age Concern is a nationwide organisation that provides advocacy services for older people. They offer support, information, and advocacy to...
What is a serviced apartment?
A serviced apartment is a common retirement village option which provides certain services to people who are paying privately for these services. Commonly these people are reasonably independent. Services range from meals and cleaning services to, in some cases, high-end services such as a personal chef and chauffeur. High levels...
What services and facilities do retirement villages offer?
Villages vary greatly – you’ll notice different-sized villages, from very few units to some with hundreds; different types of units within the same complex; newer villages and older villages. You will discover the community facilities can vary, with some villages offering a wide range such as a swimming pool, bowling...
Ngā paerewa Health and disability services standard | Ministry of Health NZ
UNH's Institute for Empowered Aging Brings Generations Together with Sunnyside Community Services (USA)
Support for new officers - Charities Services NZ
How does an interRAI assessment work?
In New Zealand, an assessment tool called interRAI helps older people access the services they need and helps sector professionals find out more about the needs of all New Zealanders. You may be referred for an interRAI assessment or you can self-refer via older person’s services. The process begins with...
What does a hospice do?
In New Zealand hospice staff and their associated palliative care and volunteer teams are skilled at helping you manage your end of life care. Hospice often provide inpatient services for respite, symptom and pain management, or support if their care cannot be provided elsewhere. At the end of life, some...
What is the Code of Residents Rights?
The Code of Residents' Rights outlines the basic rights you have as a resident living in a New Zealand retirement village under the Retirement Villages Act. A copy of it must be given to intending residents with their disclosure statement, as well as to any resident or potential resident if...