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Why can’t I post a review on the Eldernet website?

The Eldernet Group prides itself on being an independent and unbiased source of information for older people and their families. While we acknowledge that reviews may be used by some people to make decisions about where to live, we also recognise that no one person’s experience is the same as another. What someone might consider ‘five-star’ could be a ‘one-star’ for somebody else.

More often than not, reviews are written by family/whanau and not a resident, which provides an inaccurate representation of someone’s experience. Imagine reviewing a book you’ve never read or recommending a movie you’ve never seen?

We have previously provided the ability to post reviews on listings but withdrew the functionality in 2020, when care facilities were forced to adhere to lockdown procedures during the Covid-19 situation.

We do, however, provide a place for aged care facilities to add testimonials and encourage you to take advantage of this opportunity. Simply log in and used the orange edit button in the corner to add a testimonial; once published, online Eldernet users will be able to see these on your listing.  

Updated: 17 Feb 2023
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