Norfolk Court Home & Hospital & Secure Dementia Unit
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At a glance
- Vacancy
- Yes
- Name
- Norfolk Court Home & Hospital & Secure Dementia Unit
- Category
- Dementia
- Address
- 68 - 72 Normanby Street
city centre
Dargaville 0310 - Region
- Northland
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Catherine Obenza - 02108699343
- Owner
- Dargaville Aged Care Ltd - (09) 439 6214 / 021858205
Other services
Photos
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Under new management since May 2021
Norfolk Court is a family-owned dementia unit dedicated to providing exceptional care and support for individuals with dementia. Our highly trained and compassionate staff understands the unique challenges that come with dementia, and we work tirelessly to ensure that our residents are safe, comfortable, and engaged. We take pride in our state-of-the-art facilities, which are designed to promote a sense of calm and familiarity, and our personalized care plans, which are tailored to meet the individual needs of each resident. With our commitment to providing the highest level of care, we are confident that Norfolk Court is the ideal place for your loved one to receive the support they need to thrive.
Norfolk Court is a family-owned dementia unit dedicated to providing exceptional care and support for individuals with dementia. Our highly trained and compassionate staff understands the unique challenges that come with dementia, and we work tirelessly to ensure that our residents are safe, comfortable, and engaged. We take pride in our state-of-the-art facilities, which are designed to promote a sense of calm and familiarity, and our personalized care plans, which are tailored to meet the individual needs of each resident. With our commitment to providing the highest level of care, we are confident that Norfolk Court is the ideal place for your loved one to receive the support they need to thrive.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 1 Mar 2023 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 15 |
| Vacancy | Yes |
| 4 vacancy: Please phone Facility Manager Catherine 02108699343 | |
| Impending vacancy | Yes |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $0.00/day up to $35.00 -$45.00/day as at 27 Sep 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
|
Updated: 14 Oct 2025 |
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Testimonials
| Just felt I had to let you know how we as a family are so pleased with the care mum is getting. Every one of your team treats each and every patient with the utmost respect and dignity mixed with such warm caring loving natures. It was a wonderful moment watching mum feed another resident her dinner and desert. The pair of them chatting away talking about god knows what. What a character. I left smiling from ear to ear. Haven't felt this happy in a long long time. If there was ever a home away from home, mum has found it. What more could we ever ask for. Thanks again.(Tania 2022) Just a note to say what a marvellous job you are doing . I realise it's never easy coming in to an existing business and keeping residents and staff happy.I thought previous owners' footsteps would be hard to follow ,for anyone, but that hasn't been the case.My aunt is better groomed and seems more stimulated as she has time in the lounge.I love the way the staff chat and engage with me and others in the lounge.Also I find the whole home has a much more organized and calm feel.So a big thank you to all but especially you Lydia as it comes from the top. (Jennet 2023) “My Uncle moved into Norfolk Court in October 2023. Fortunately, there was a room available at the time he was to be discharged from hospital.My observations are that it is the most wonderful, caring environment. Staff are just lovely, residents happy, and the surroundings couldn't be nicer. My Uncle seems happy and is slowly adjusting to his new home.Anyone considering Rest home/hospital/dementia care won't be disappointed. I most certainly can recommend” (Rae 2023) I just want to say thank you so much for looking after Norma so well...I saw her again today, and each time I come, she looks so well and happy. I am very impressed with all your staff, who are all so friendly to me, making me feel welcome at any time. Regards (Mary 2024) I just wanted to let you know how impressed I was with all your team this evening during the fire evacuation. Everyone moved into their roles with purpose and efficiency which, given the situation, was very testing. I am so pleased mum & dad are in a rest home where they are safe and so well cared for. You do an amazing job and your nurses, caregivers and cooks are a credit to you (plus the Gardeners and maintenance crew). Everyone is so patient, caring and understanding ( Gemma 2024) Although Mum has only been at Norfolk Court less than a week we can not be more thrilled on how easy you and your staff have made Mum feel so welcome and made the transition so easy.Already family and friends visiting Mum can see a real positive change in her well being which is great.Once again, many thanks for allowing Mum to make Norfolk Court home.( Terry 2024) Thanks Lidija for all yours and Norfolk Court consideration of Eunice's needs and care over the years she spent with you, my thanks also go to your staff as well, every one I dealt with were sterling people and always pleasant to deal with. I would have no hesitation in recommending Norfolk Court for their care and consideration of anyone choosing to live or have elderly relatives live at your rest home. (Bryan 2025) Last week when talking with the nurse from the Hospice , she commented that the staff and the care offered at Norfolk Court were really great. She especially singled out you (Lidija) and Catherine as being completely in touch with each patient's state of health and both being involved at a "grass-roots" level.We are so thankful for you both and your staff, with the kindness and care given to Mother and Dad.Kind regards,(Mary 2025) |
|
Updated: 27 Sep 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 220 | Yes | 24 hours, 7 days per week. Dr on call 24 hours, 7 days per week. Registered Nurse Manager on call. |
| Healthcare Assistants/Caregivers | 168hrs per wk | Yes | We are staffed above the DHB requirements. |
| Physiotherapist | Negotiable | As instructed by Medical Practitioner | |
| Occupational Therapist | Yes | 5 days a week | |
| Social Worker (on site) | No | Available on request | |
| Diversional Therapist | Yes | 5 days per week, plus planned activities for some weekends. | |
| Activities Co-ordinator | Yes | 7 days per week, plus planned activities for some weekends. | |
| Hairdresser | Yes | Every Thursday in our own Salon at Resident cost. | |
| Podiatrist | Yes | Available every 6 weeks at Resident cost. | |
| Dietitian | Negotiable | All meals and recipes are planned in conjunction with and certified by a dietician. | |
| Accredited Visitors | Negotiable | ||
| Kaumatua | Yes | Kaumatua and Kuia are available to call on from most Maraes in our district. | |
| Chaplain/Spiritual Advisor | Yes | Regular Visits from local Chaplains | |
| Other Personnel | Yes | ||
|
Updated: 5 Sep 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | All staff are trained in the use of Oxygen |
| Gastronomy/Nasogastric Management | Yes | Available on request |
| Bariatric (Care of the very overweight) | Yes | |
| End of Life/Palliative Care | Yes | Available on request and when required. |
| Dialysis | Yes | Available on request |
| Wound Care | Yes | Registered Nurses are trained in wound care. |
| Diabetic Care | Yes | Available on request. Nurse attached to the local Dargaville Hospital assists with Diabetic care. |
| Continence Advice | Yes | Available on request via Whangarei Base Hospital. Staff complete continence training by a specialist advisor. |
| Stomal Therapy | Yes | Available on request |
| Stroke Rehabilitation | Yes | Available on request |
| ACC Rehabilitation | Yes | Available on request |
| Tracheotomy Care | Yes | Available on request |
| Infection Control | Yes | All staff undergo infection control training. Involves regular liaison with Whangarei Base Hospital. |
| Surgical Followup | Yes | Regular on site doctor visits. Residents are to be transported to specialist appointments by family or family are unable we can supply transport and maybe some cost involved. |
| Psychiatric Care | Yes | Provided as required by the Northland DHB mental health services. |
| Primary Rural Health Care | Yes | Available at local Dargaville medical centre/hospital |
| Community Health | Yes | Available on request |
| Clinical Management | Yes | A Clinical Nurse Manager available Monday - Friday, and providing after hours on-call support. |
|
Updated: 25 Nov 2019 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 25 Nov 2019 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to personalise their rooms with furniture, photos / pictures, books and other memorabilia. |
| Single Rooms | Yes | All accommodation are large single rooms with an ensuite. |
| Ensuite | Yes | All except one of the 15 rooms has an ensuite. |
| Alcohol Permitted | Yes | With approval by management |
| Negotiate To Bring Own Pet | Yes | With management approval. Pets are welcome to visit with family and friends. |
| Phone Access In Own Room | Yes | Phone connection / jack points are provided. Personal phone use is available at the residents own cost. |
| Wifi | Yes | Internet access is available through the local Wifi. |
| Resident can adjust heating in own room | No | Adjusted by staff as requested. |
| Cater for under 65 yrs with Disability | Yes | Provided assessed under YPD criteria |
| Lounges/seating areas | Yes | Main lounge and dining area are available, including a library area. Lots of covered and outdoor open decking areas with furniture are also available. |
| LGBTQIA+ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | We welcome overnight stays |
| Provide End of Life/Palliative Care | Yes | As required |
| Palliative Care Contract | No | We do provide Palliative Care when required. |
| Day Programme for day stay clients | Yes | As agreed |
| Outings | Yes | Weekly van outings occur to local community locations and events. Personal outings will be supported to happen as able. |
| Whānau Room | Yes | The residents room can be used for whanau visits. A large lounge is available for whanau use in the Rest Home area. |
| Māori Kaupapa | Yes | All efforts are made to provide a culturally safe and diverse environment. Kaumatua and kuia access can be arranged where requested. |
| Residents Committee | No | A monthly residents meeting is held, attended by management. Meeting minutes and actions are produced and available to residents and any formal representatives. |
| Family Committee | No | Family members are welcome to attend the monthly residents meeting and to meet directly with management as required. |
| Newsletter | Yes | A quarterly newsletter is produced including information on service activities, changes, resident stories, local activities of interest. |
| Policy for management of challenging behaviour | Yes | Challenging behavior is managed in a personalized, safe and planned way, described in the residents personal care plan. Residents, family and friends should inform staff about resident or any other personal behaviours they are concerned about. |
| Confused Residents | Yes | It can be common for residents to experience confusion, for example to have poor memory or become disoriented. Staff should be advised about any concerns about resident care, behavior or safety. |
| Smoking Permitted | Yes | In designated external areas for resident health and safety, and ensuring the rights of others are considered. |
| Semi-Secure | Yes | All rooms and exits are alarmed at night for security. |
|
Updated: 25 Nov 2019 |
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Special Features
| Norfolk Court provides a lovely indoor / outdoor flow environment, with decking, garden and furniture areas, imitation lawn for mowing, childrens play area, a full sized recreational tractor and a clothes line. Two separate lounges are available, a library area and piano. Music and song sessions are provided regularly by local performers. |
|
Updated: 25 Nov 2019 |
Interests & Activities
| Activity programme, Art, Big print books, Alzheimer's Society, Board games, Bowls, Canine friends, Cooking, BBQ, Craft, Dancing, Entertainment, Exercises, Garden, Gardening, Happy Hour, Minibus Outings, Musicians, Reading, Sing-a-longs, Videos |
|
Updated: 25 Nov 2019 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | All services, fees and any personal payments are outlined in the resident agreement, and discussed fully as part of the referral and admission process. | |
| Staffing qualifications and details | We have a wide mix of about 47 staff including nursing, caregiver, cooking, household, facility and administrative roles. We recruit based on the right attitude, skills and experience and promote ongoing staff learning and development. All staff participate in the in-service training programme covering a range of skills in rest home, hospital and dementia level care. | |
| Details about meals | All meals are cooked on site and recipes are planned in conjuction with a dietician to ensure that meals are varied, interesting and nutritious. | |
|
Updated: 25 Nov 2019 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| Cook Island Maori | Yes | |
| Croatian | Yes | Available on request |
| Czechoslovaki | Yes | |
| Dalmatian | Yes | Available on request |
| English | Yes | |
| Fijian | Yes | |
| Japanese | Yes | |
| Māori - Te Reo | Yes | |
| Samoan | Yes | Available on request |
| Tongan | Yes | Available on request |
|
Updated: 25 Nov 2019 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Seventh Day Adventist | Yes | |
| The Church of Jesus Christ Latter-Day Saints | Yes | |
|
Updated: 25 Nov 2019 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.10 Km | Local private taxi/bus service on request. Shoppers bus to Whangarei on week days |
| Shops | 0.20 Km | Norfolk Court is situated close to the shopping centre, within easy walking distance. Mobile residents can shop independently or be accompanied by family, friends or staff. |
| Mall | 0.10 Km | |
| Parks | 0.50 Km | There are several parks in the local area |
| Library | 0.10 Km | A short distance from Norfolk Court |
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Updated: 3 Apr 2019 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | Member of the NZ Aged Care Association (NZACA) |
|
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Updated: 25 Nov 2019 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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