Norfolk Court Home & Hospital & Secure Dementia Unit
At a glance
- Vacancy
- Yes
- Name
- Norfolk Court Home & Hospital & Secure Dementia Unit
- Category
- Rest Home
- Address
- 68 - 72 Normanby Street
city centre
Dargaville 0310 - Postal Address
- Same as above
- Region
- Northland
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Catherine Obenza - 02108699343
- Owner
- Dargaville Aged Care Ltd - (09) 439 6214 / 021858205
Other services
Photos
Tap to view all photos 1/3
Map
Reviews
We have disabled our ‘feedback’ feature. We apologise for any inconvenience. Find out more here: I want to read reviews of rest homes
https://norfolkcourt.co.nz/
Under new management since May 2021
Norfolk Court Resthome is the perfect place for your loved ones to call home. As a family-owned business, we understand the importance of providing a comfortable and secure environment for our residents. Our team of compassionate caregivers works around the clock to ensure that our residents receive the highest level of care and attention. With our beautiful facilities, delicious home-cooked meals, and engaging activities, our residents are able to maintain their independence and enjoy their golden years to the fullest. Come visit us at Norfolk Court Resthome and see why so many families trust us with the care of their loved ones.
Under new management since May 2021
Norfolk Court Resthome is the perfect place for your loved ones to call home. As a family-owned business, we understand the importance of providing a comfortable and secure environment for our residents. Our team of compassionate caregivers works around the clock to ensure that our residents receive the highest level of care and attention. With our beautiful facilities, delicious home-cooked meals, and engaging activities, our residents are able to maintain their independence and enjoy their golden years to the fullest. Come visit us at Norfolk Court Resthome and see why so many families trust us with the care of their loved ones.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 19 May 2022 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 26 |
| Vacancy | Yes |
| 0 vacancy: Please phone Facility Manager Lidija 021 858 205 | |
| Impending vacancy | No - lovely room for couple |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms from $0.00 -$20.00/day up to $30.00/day as at 28 Feb 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
| Updated: 19 Apr 2024 | |
Testimonials
| Norfolk Court has many positive testimonials re the quality of care provided to residents. |
| Updated: 25 Nov 2019 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 240 | Yes | Registered nurses are on duty at all times, 24hrs, 7 days per week. Medical doctor coverage involves a weekly on-site clinic and 24 hrs, 7 days per week on-call. |
| Healthcare Assistants/Caregivers | Yes | 24 hrs, 7 days per week. | |
| Physiotherapist | Negotiable | Available on request | |
| Occupational Therapist | Negotiable | As instructed by Practitioner | |
| Social Worker (on site) | Negotiable | When and if required | |
| Diversional Therapist | Yes | 5 days per week plus some planned activities for weekends | |
| Activities Co-ordinator | Yes | 5 days per week plus some planned activities for weekends | |
| Hairdresser | Yes | Every Thursday in the facility salon at Resident cost. | |
| Podiatrist | Negotiable | Available on request at Resident cost. | |
| Dietitian | Yes | All meals and recipes are planned in conjunction with and certified by a dietitian | |
| Accredited Visitors | Negotiable | ||
| Kaumatua | Yes | Kaumatua and Kuia are available on request from the local community. | |
| Chaplain/Spiritual Advisor | Yes | Regular visits occur from local chaplains, and on request. | |
| Other Personnel | Yes | Regular visits by musicians for musical sessions, and by various community groups such as the RSA and Grey Power. | |
| Updated: 25 Nov 2019 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Registered Nurses |
| Gastronomy/Nasogastric Management | Yes | Available on request |
| End of Life/Palliative Care | Yes | Available on request |
| IV Antibiotic Capability | Yes | Available on request |
| Wound Care | Yes | Registered Nurses |
| Diabetic Care | Yes | Available on request in conjunction with the Dargaville Medical Centre Diabetes Nurse. |
| Continence Advice | Yes | Registered Nurse and liason with incontinence specialist nurse. |
| Stomal Therapy | Yes | Available on request. |
| Stroke Rehabilitation | Yes | Available on request. |
| ACC Rehabilitation | Yes | Available on request. |
| Tracheotomy Care | Yes | Available on request. |
| Spinal Injuries Care | Yes | Existing spinal injuries not acute spinal cares. |
| Infection Control | Yes | Registered Nurses |
| Surgical Followup | Yes | Regular on site doctor visits. Residents are to be transported to specialist appointments by family or family are unable we can supply transport and maybe some cost involved. |
| Psychiatric Care | Yes | Regular visits by Psychiatric Nurse if and when required. |
| Primary Rural Health Care | Yes | In conjuction with community networks. |
| Community Health | Yes | Available on request. |
| Clinical Management | Yes | Registered Nurse. |
| Other Specialties | Yes | Chronic Disease Management. |
| Updated: 25 Nov 2019 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Short and longer term Respite stays are available on request, dependent on room availability. |
| Carer Support | Yes | Carer support stays are available on request, dependent on room availability. |
| High Care Needs | Yes | High care needs can be met based on individual needs assessment and service availability. |
| Subsidised | Yes | Subsidised resident care is available dependent on individual needs assessment and service availability. |
| Private Paying | Yes | Private paying resident care is available dependent on service availability. |
| Booking can be made in advance | Yes | Advanced bookings and admission enquiries are welcome. |
| Updated: 25 Nov 2019 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage Residents to personalise their rooms with their favourite pictures and belongings. |
| Single Rooms | Yes | |
| Shared Rooms | Yes | |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | Majority of our rooms have an ensuite. |
| Alcohol Permitted | Yes | Under Allocation by management. |
| Negotiate To Bring Own Pet | Yes | We can negotiate with small animals if Residents require. We do have a policy that must be adhered to. |
| Phone Access In Own Room | Yes | There are jack points in every room, you may be able to retain your own number if arranged at time of your home phone disconnection (Dargaville area). The connection is at the Residents/families expence. |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | Adjusted by staff as requested. |
| Cater for under 65 yrs with Disability | Yes | Provided assessed under YPD criteria. |
| Lounges/seating areas | Yes | Several and varied inside and outside areas. |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | We welcome overnight stays. |
| Provide End of Life/Palliative Care | Yes | As required. |
| Palliative Care Contract | No | However we do provide Palliative Care when required. |
| Day Programme for day stay clients | Yes | As agreed |
| Outings | Yes | Extensive Activities Programme. |
| Whānau Room | Yes | In our East Lounge area. |
| Māori Kaupapa | Yes | As required. |
| Residents Committee | Yes | Residents meetings are monthly. |
| Family Committee | Yes | We welcome input from families. |
| Newsletter | Yes | We are running a newsletter on a quartly format. |
| Policy for management of challenging behaviour | Yes | As circumstances dictate. |
| Confused Residents | Yes | We also have a Specialist Secure Dementia |
| Rural Setting | Yes | Nestled back from the road for peace and privacy, yet centrally located, being only 100 metres from Dargaville's main shopping centre. |
| Smokers Room | Yes | Specialised covered outside area. |
| Smoking Permitted | Yes | In designated external areas for Residents safety and the rights of others considered. |
| Semi-Secure | Yes | All rooms and exits are alarmed at night for security. |
| Updated: 2 Mar 2023 | ||
Special Features
| All rooms in our facility are indivdual rooms with their own heat controls. Most have ensuites. Many have their own ranchslider in which lead out onto beautiful sunny decks. Our Recreation Officer runs daily activities and during the warmer months the sunny decks are made the most of. We have pleasant lounges and dining rooms. Our daily recreation & activities keep our Residents, Staff and visitors alike entertained, energised and smiling! |
| Updated: 25 Nov 2019 |
Interests & Activities
| Our Recreation Officer is on duty 5 days per week(business hours) and organises various group activities such as:, Art, Bingo, Board games, Bowls, Craft, Church,, Dancing, Concerts, Entertainers, Entertainment, Exercises, Games, Garden, Golden Oldies, Happy Hour, Jigsaw, Library, Minibus outings, Movies, Music, Newspaper reading, Pianist, Picnic facilities, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Singing, Videos, CMA, Companion Club, Activity programme, Advocate, Big print books, Canine friends, Garden, Gardening, Indoor Games, Organ, Sky TV |
| Updated: 25 Nov 2019 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | These terms will be discussed with Management on entry. | |
| Staffing qualifications and details | We have 38 + staff working within our facility and all participate regularly in ongoing training such as Health Ed Programme , Supplement & Dementia , regular inservices held on-site. seminars on Alzheimers, Incontinence, Parkinsons, Infection Control, The Heart Foundation and many more. | |
| Details about meals | All our meals are cooked on site and all recipes are planned in conjuction with a dietician to ensure that our Residents get the maximum out of their meals. | |
| Updated: 25 Nov 2019 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| Cook Island Maori | Yes | |
| Czechoslovaki | Yes | |
| Dalmatian | Yes | Resident available for interpretation. |
| Deaf Blind Sign Language | Yes | Staff practised in lip reading. |
| English | Yes | All staff are fluent |
| Filipino | Yes | |
| Hindi | Yes | |
| Japanese | Yes | |
| Malayalam | Yes | |
| Māori - Te Reo | Yes | Good understanding of Te Reo. |
| Samoan | Yes | |
| Sri Lankan | Yes | |
| Updated: 25 Nov 2019 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Seventh Day Adventist | Yes | |
| The Church of Jesus Christ Latter-Day Saints | Yes | |
| (Other comments) | Yes | Norfolk Court will make every endeavour to uphold religious affiliations. |
| Updated: 25 Nov 2019 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.10 Km | Local private taxi/bus service on request. Shoppers bus to Whangarei week days. |
| Shops | 0.10 Km | Norfolk Court is situated close to the shopping centre and within easy walking distance. Mobile Residents are able to shop independantly or be accompanied by staff or family. |
| Mall | 0.10 Km | |
| Parks | 0.50 Km | There are several parks within the local area. |
| Library | 0.10 Km | A short distance from Norfolk Court. |
| Updated: 25 Nov 2019 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | Staff are undertaking this qualification. |
| Aged Care Association New Zealand (ACA) | Yes | We have been a member since 1992 |
|
||
| Updated: 25 Nov 2019 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.