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Millvale House Levin - Dementia Care NZ

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Millvale House Levin - Dementia Care NZ
Psychogeriatric Care
42 Mako Mako Road
Postal Address
PO Box 1131 Levin 5540
(06) 367 2027
(06) 367 2217
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Ravi John - 06 3672027
Andrew Sheard and Jim Haines - (03) 385 1286
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Millvale House is set in beautiful surroundings with easy access to the gardens. Surrounded by mature trees, there are sunny spots to sit, pathways to follow and birds to watch. The bedrooms are single and spacious. We encourage people to bring a few familiar things from home. The lounge and dining areas are spacious. The dining area has round dining tables to encourage the sense of a family meal and a nice time spent together.

At Millvale House we create a homely atmosphere where each person is encouraged to develop and express their passion for living.

We strive to achieve this vision by promoting:

The uniqueness of each person

The immense value of each person

Openness, honesty and integrity.

Dementia Care New Zealand is one of New Zealand’s highly regarded aged care providers.
We provide a full range of residential care including general rest home care, dementia rest home care, general hospital level care, and dementia hospital level care. At many of our facilities, a full continuum of care is available.
We specialize in person-centred care for people who live with dementia. This is the work we have passionately chosen to do.
We care for people in small, cosy homes with a loving, warm and homely atmosphere where each person is supported to experience each moment richly. Our small homes concept means that people with dementia experience life in a less clinical and more normalised, familiar way. Small homes that inter connect, also bring a sense of ‘community’ for a person with dementia.

We promise we will give your loved one the very best of care.

We promise we will cherish, nurture and love your special person.

We will be honest, open and trustworthy.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 22 Aug 2012
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 18
Vacancy No
Impending vacancy No
Additional Room CostsNo
Updated: 25 Apr 2018
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is a registered nurse on site at all times. Should you require any information regarding your loved one the nurse on duty is the person to see.
Enrolled Nurse Yes We have an enrolled nurse working as part of our team at Millvale House in Levin.
Physiotherapist Yes Our physiotherapist works with us each fortnight. She assesses each resident's needs and develops a safe handling plan for each resident. She also trains the staff to transfer residents safely.
Diversional Therapist 40 Yes Our diversional therapists know each resident very well and know what works for each person. They provide mainly one on one activities. One of our diversional therapists plays the guitar and sings with our residents. They love this.
Hairdresser Yes Visits monthly and more often if necessary.
Podiatrist Yes We have a podiatrist who comes on a regular basis to attend to the needs of the residents.
Dietitian Yes Our dietitian comes to Millvale House monthly to review nutritional requirements of the residents.
Chaplain/Spiritual Advisor Yes Millvale House is interdominational so we have people from several demoninations that visit. Should you require an individual visit this can be arranged.
Other Personnel Yes We have a person who facilitates a support group for family members of people who live at Millvale House. Many people find talking with others very helpful. She is also available by phone for any family member who just need someone to talk with.
Updated: 3 Feb 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Our registered nurses have received training in caring for people as they experience the final stages of their life journey. Te Ara Whakapiri - Principles and guidance for the last days of life.
Wound Care No Wound care specialist care is available on referral
Diabetic Care No Specialist care is available on referral
Continence Advisor Yes We have a continence advisor who calls on us regulary. She also runs in house training sessions for staff and is available to be contacted when we require her service.
Infection Control Yes We have a registered nurse who does special training in infection control and who has a role in infection control at Millvale House. Specialist care input is available on referral
Stomal Therapist No Specialist care input is available on referral
Psychiatric Care No Specialist care input is available on referral
Stroke Rehabilitation No Specialist care input is available on referral
Specialised Dementia Care Yes All our staff are specially trained to work with residents who have dementia. They have great skill in working with these residents.
Gerontological Care Yes All our staff are specially trained to care for people as they get older. This is the work we have chosen to do.
Clinical Manager Yes Ravi John is our Clinical Manager. He advises and mentors the registered nurse team. Ravi also knows each resident and their requirements. Should you have any concerns or queries regarding the health of your loved one, please contact Ravi.
Other Nursing Specialities Yes Simon Hamley is a Registered Mental Health Nurse and our Education Coordinator. He ensures staff compliance with their training, coordinates staff in-services and special training programs, and instructs Managing of Actual or Potential Aggression (MAPA).
Updated: 22 Jan 2018
Under 65 yrs with Disability Yes We have a contract with the DHB for these services
Whanau Room No We have a quiet room that can be used by family requiring a quiet and private space.
Rooms (Single) Yes
Ensuite Yes We have one room with an ensuite.
May Bring Own Furniture Yes You are able to bring your own furniture subject to space and safety contraints. It can be very nice for a resident to have their own things about them - this reminds them of home.
Alcohol Permitted Yes We have a regular happy hour.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee No A meeting is held regularly with residents. It is important that they have opportunity to give feedback and to talk about how they would like their home run.
Family Committee No Many residents come from areas outside Levin. Many family members also live a long distance away. Meetings are difficult. We encourage family members to give feedback whenever possible. Ideas, complaints, improvement suggestions are welcomed.
Newsletter Yes We have a newsletter four times a year.
Policy for management of challenging behaviour Yes We work to minimise resident's symptoms of dementia in a creative and loving way. There is regular and ongoing staff training.
Confused Residents Yes Many of our residents are confused. These are the people we have chosen to care for. This is our work. We are very skilled in working with people who are confused.
Lounges/seating areas Yes We have 2 separate lounges. Two open out to the gardens and one is a private lounge.
Outings Yes We have weekly outings in our van.
Smoking Permitted Yes We have an area set aside on the veranda outside.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 3 Feb 2016
Special Features
Special Features
Our home for people who need care because they have dementia is highly specialised. Each resident is loved and known. Each person is very precious. Our team is highly skilled in managing behavioural and psychological symptoms of dementia. We love this work - it is hugely satisfying to enrich these peoples lives.
Updated: 9 Jul 2009
Interests & Activities
Interests & Activities
We have diversional therapists who are trained or training, one for each home. They work with residents to help them to get to know each other, have fun, develop interests, exercise their bodies and stimulate their minds. Entertainers come into the home on a regular basis for the residents' enjoyment.

We have an activity programme which includes art, bingo, bowls, care and craft, weekly church services, cooking, craft, dancing, visits from entertainers, flower arranging, games, Happy Hour, housie, jigsaws, music, daily newspaper reading, quizzes and sing-a-longs.

Exercises include regular walks, quoits, "bobs" and balloon tennis. We also have a lovely garden with roses and also a vege garden and residents are free to assist with these if they wish.

We have links with or can assist with contact with the following community groups: Age Concern, Alzheimer's Society, Blind Foundation, RSA and Senior Citizens.

At Millvale House Levin we also have on site or can provide access to aromatherapy, a BBQ, a range of big print books, board games, classical music, a piano, picnic facilities, a library, a van for outings and Lotto. Sky TV can be arranged at the individual resident's expense.

A volunteer from the community acts as an advocate for our residents should they have any problems or concerns.

Residents are able to have breakfast in bed at any time if they wish.

We also encourage visits from canine friends and children.
Updated: 21 Jul 2017
Additional Information
Additional Information
Details re Meals We do our own inhouse cooking. Our main meal is served in the evening and includes roasts twice a week. We will cater to individual preferences. Morning and afternoon tea consists of home baked goodies.
Staffing Details We have a staff education programme and we actively encourage all our staff to further their qualifications. Our clinical manager has an extensive background in education.
Fees Details/Fees Do Not Include Please refer to management for details regarding fees.
Updated: 9 Jul 2009
Languages Spoken
Languages Spoken
Chinese Yes
Dutch Yes
Filipino Yes
Maori - Te Reo Yes
Updated: 3 Feb 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes We care people from all faiths and denominations. We want people from all cultures, religions, faiths and denominations to feel comfortable. Family only need ask and we will endeavour to provide any spiritual care that is necessary.
Inter denominational Yes We have a weekly church service which is conducted on a rotating basis by each of the local churches. We also have a weekly bible study conducted by a volunteer from the community. Roman Catholic Holy Communion is also held once a week.
Roman Catholic Yes
Updated: 3 Feb 2016
Shops 0.00 km We have a dairy across the road.
Mall 1.00 km The main shopping area in Levin
Parks 0.50 km The park has a very nice childrens playground. There are lots of other parks and gardens in close proximity.
Library 1.00 km We are members of the Levin Library
Updated: 7 Jul 2008
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Other details Yes Our Education Coordinator Simon Hamley is a trained instructor for Managing of Actual or Potential Aggression (MAPA) from the Crisis Prevention Institute. Simon works across all facilities ensuring our staff are trained in this valuable course.
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 1 Sep 2017
What's New
What's New
Facility Image

 Easter is a special celebration for us here in our home. We love to enjoy loving time together and share memories evoked by the scent of fresh hot cross buns and the feeling of anticipation as we unwrap the first Easter egg. 

March 2018:


We are so proud of our team here at Millvale House Levin. Thanks to their hard work and professionalism we have maintained our four year certification from the Ministry of Health at our recent audit. This is the best result it is possible to obtain, and is achieved by very few facilities nation-wide.
To have maintained this level of certification for a further 4 years is a reflection of the hard work, energy and commitment the team has put into providing wonderful care to our residents, support for our families, and maintaining the DCNZ quality systems to a high standard.
This is a magnificent outcome. We are enormously proud of every member of our team and appreciative of their contribution to this great result.

December 2017:

To our dear friends
It's the end of 2017, a time of reflection on the past year. As always, there have been many moments of joy, laughter, peace and wonder: what we call ‘magic moments’. We are full of gratitude and would like to say thank you to you all. Thank you for encouraging us by being part of this online community. Thank you to the people who visit our homes - it is always lovely to see you. Most of all a very big thank you to those of you who share your family membe...r or friend with us. It is a huge privilege to take care of the people who live here with us in their home. They are a wonderful inspiration to us and we love them dearly.
We would also like to say an enormous thank you to each and every member of our staff team. We appreciate you and value you so much. Thank you for everything you do.
We are grateful for the highs and lows, the challenges and opportunities this past year has brought. Thank you for being part of it.

October 2017:

Everyone is getting excited about summer’s near arrival. At Millvale House Levin our residents love growing vegetables as well as flowers in the gardens of their home.


September 2017: 

Celebrating our skills and reminiscing about past roles is important to us at Millvale House Levin. This image shows a beautiful posy being made by one of our residents who used to work as a florist. Everyone enjoyed watching how skilfully she created it.

August 2017:

Recently during some time spent together, one of the ladies in our dementia hospital drew this beautiful ‘map of New Zealand’. It is especially poignant that Kapiti Island stands out as somewhere of particular significance to her. This lady’s talent and creativity shines through the artwork and accompanying poem We are so lucky to share people’s lives, interests and abilities here at Millvale House Levin.

December 2016


Our residents love planting veggies in the springtime, and our raised planter beds make it easy. There are few things as satisfying as the feel of rich earth under your fingers as you tuck the baby seedlings in, the pleasure of watching them grow, watering and tending them, and harvesting them in months to come.


November 23rd 2016:




At Millvale House we are all loving the warmer weather. Our vegetable gardens have been newly planted for summer, the flowers are blooming and our small  home is filled with fresh air and sunshine, and the happy voices of visiting family and friends.




We want to take this opportunity to let you know that our Facebook page is now live and available to update family and any other interested parties. We will be sharing stories on what is new around the home and what we have been up to. Please feel free to get onto Facebook and search  ’Millvale House Levin’.
A recent activity that has been thoroughly enjoyed by our hospital residents has been the study of Monarch butterflies. Every summer at Millvale House Levin we spend time with our residents carefully tending swan plants and having the great enjoyment of watching the cycle of the Monarch butterfly. We set the plants out in the garden and watch as the Monarchs flutter around laying their eggs. We then take the plants back indoors and keep an eye on the caterpillars as they grow. We wait patiently till eventually chrysalis form, and then one by one the chrysalis opened to reveal beautiful butterflies.
This miracle of nature brings us all fresh joy every year.
We also want to ensure that people know we are always prepared to go the extra mile here at Millvale House Levin. We understand that moving into hospital care can be a daunting and stressful experience. Some people sadly do not have family or friends who are able to help with this emotional and busy process. Our caring staff are always willing to help with such things as shifting new residents belongings into the home, naming  belongings for them and help with setting up their new space to make it as homely and familiar as possible. This is just a part of what we do at Millvale House Levin.







November 2016

The team at Millvale House Levin are very pleased to announce their new Facebook page 'Millvale House Levin'
This is an excellent way for you to stay in the loop around news and events, activities and stories, interesting research articles and more pertaining to dementia and elderly care and the everyday happenings in our home. Please feel free to hop online and have a look, like us and friend us to stay updated with Millvale House Levin.


November 2016

At Millvale House Levin our diversional therapists have been taking advantage of the lovely weather to engage in activities that have special meaning to our residents.
One gentleman always had a great interest in Monarch butterflies and kept us advised on how to go about supporting the Monarch butterfly, which had been recently covered on the news as becoming scarcer throughout the country. We spent time carefully tending swan plants and having the great enjoyment of watchin...g the cycle of the Monarch butterfly. We set the plants out in the garden and watched as the Monarchs fluttered around laying their eggs. We then took the plants back indoors and were able to keep an eye on the caterpillars as they grew daily. We waited patiently till eventually 8 chrysalis formed. They were so beautiful with their little flecks of gold. Then one by one the chrysalis opened to reveal beautiful butterflies which once their wings had dried made their way out of the nearby door.
This project gave us all great pleasure and enabled our residents to share their knowledge and interest in the subject too, while giving us all the satisfaction of knowing that we were doing our bit to support this beautiful butterfly.



A New Operations Manager for Millvale House Levin:


12th July 2016


Warmest Greetings


Introducing Ravi John: Facility Manager, Millvale House Levin


It is with great pleasure that I am writing to introduce the new Facility Manager of Millvale House Levin, Ravi John.


Ravi is a Registered nurse with over 15 years of comprehensive nursing experience in India, Saudi Arabia and New Zealand. He has worked in various clinical settings such as Medical, Surgical, Intensive Care, Orthopaedic, Older Persons’ Health, Community Mental Health and Forensic Mental Health. Ravi has great empathy for people with advanced dementia, and is a passionate champion of their right to dignity, respect and loving care. He regards his greatest asset as being the ability to provide optimum holistic care to all residents, alongside his healthcare team.


Ravi’s pledge to residents, family and staff is to promote a non-judgmental atmosphere, effective communication, and a calm and homely environment where all family/whanau are welcome to join us in the care of their loved ones.

We are delighted to welcome Ravi to our team, and wish him a long, successful and above all happy career with Millvale House Levin.

New Website for Dementia Care NZ:

We have a wonderful new Website and we invite you to take a tour! www.dementiacarenz.co.nz


October 2013 - Levin Age on the go seniors expo, was superb. Thanks to all of the organisers and fellow contributors who helped to create such a positive event.




(photograph - Helen McClean, Diversional Therapy team leader)




Our Spring Visitors at Millvale House


As spring draws to a close here at Millvale House in Levin, we hope the Tui who graced us with their presence will see fit to return to us again next year. Our trees were in full bloom, and many Tui delighted in feeding on the plentiful nectar available to them.

We were able to spend time in the garden observing them feeding and listening to their beautiful song. We had information sheets with interesting Tui facts. Did you know that Tui not only imitate the song call of other species of birds such as the bell bird, but thanks to their rare dual voice box, there have been cases where they have managed to mimic the human voice.

They inspired us to create a piece of art work representing these beautiful birds, made up of natural bark, leaves, twigs tissue paper and photocopied images which now hangs proudly in one of our peaceful lounges. We are grateful for their visit to our garden and look forward hopefully to a return visit next year.

What a wonderful opportunity this was to share with our residents.

Helen McLane - Diversional Therapist