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Palmerston Manor Lifecare

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Palmerston Manor Lifecare
Rest Home
117A Botanical Road
Palmerston North 4412
Postal Address
Same as above
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Jisha George - 0212214600
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Make your home at Palmerston Manor Lifecare

When it comes to everyday life, Palmerston Manor makes it easy with rest home, hospital, respite, day and palliative care. The well-appointed rest home rooms all look out onto our colourful gardens or courtyards and come complete with WiFi and a call bell system.

Part of the Manawatu community for thirty years now, Palmerston Manor is set amongst landscaped gardens just a hop, skip and jump from the local shopping centre where you’ll find all the essentials including a pharmacy. Just a few minutes from there and you’re in the heart of Palmerston North.

We offer everything from physiotherapy to podiatry, a scooter bay, hairdressing and health checks. We have a range of activities including
gardening, movie nights, arts and crafts, church services and social gatherings. Our facility van is also always on hand for outings.

But don’t just take our word for it, see what our resident Rob has to say...

As facilities manager for Fonterra, Rob spent a lot of time in planes so it made sense that he’d learn to fly one himself. He even tried flying a helicopter but “there was way too much coordination involved.”

After being in and out of hospital with heart problems and needing round the clock care, Rob chose Palmerston Manor because “everything is good here. They go out of their way to help you and the surrounds are lovely. I sit in the gardens and I’m looking forward to doing it in winter, my favourite season.”

With the family home nearby, Rob says it’s the people here who make it feel local. “Mentally I’m more stimulated and I’ve made friends with staff and residents that I can chat to, I never get bored.”

According to Rob you certainly can’t fault the food either. “My daughter came to visit from Brisbane and had lunch with me, she thought the servings were very generous, nutritious as well. It’s the sort of food I’d have when I was at home.”

So what does a better everyday mean to Rob? “It means the staff encourage you to improve your lot in life and mine has certainly improved. I feel valued and respected and I know I’m looked after.”
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 27 Feb 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 12 Aug 2022
Type Hours Per Week Status Details
Registered Nurse 24/7 Yes We have Registered Nurse coverage available from adjoining care home. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist 0.00 Negotiable We are able to access when required.
Occupational Therapist 0.00 Negotiable We are able to access when required
Social Worker (on site) 0.00 Negotiable We are able to access when required.
Activities Co-ordinator Yes
Hairdresser Yes Sandi is on site on Tuesdays.
Podiatrist Yes We have a podiatrist who visits 6-8 weekly.
Dietitian Negotiable We have a dietitian to consult with privately or from MidCentral Health.
Kaumatua Negotiable We endeavour to assist residents to maintain any cultural ties they may have in the wider community before coming to Palmerston Manor.
Chaplain/Spiritual Advisor Yes A Chaplain is available, and various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Palmerston Manor has a range of services available, such as email assistance, appointment transportation, medication delivery and pharmacy services, housekeeping and laundry, speech therapy, and interpreter services. There is also our handyman, Dave, who is able to fix most things that residents require.
Updated: 25 Jul 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Our Nursing staff are trained in oxygen therapy.
Gastronomy/Nasogastric Management Yes Our nursing staff are trained Enteral Feeding.
End of Life/Palliative Care Yes Our nurses are qualified to care for palliative residents. Also have Liverpool Care Pathway and our own Syringe Driver.
Wound Care Yes We access Wound Nurse Specialists from MidCentral Health
Diabetic Care Yes We have access to Diabetes Lifestyle at MidCentral Health.
Continence Advice Yes We have a Continence Nurse.
Stomal Therapy Yes Our nursing staff are trained in Stomal Therapy.
Stroke Rehabilitation Yes Our Nurses has experience in Stroke Rehabilitaion.
Infection Control Yes We have an Infection Control Nurse.
Clinical Management Yes Our Clinical Leader manages GP appointments and ensures that medical and nursing requirements are met in a timely manner.
Updated: 27 Feb 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We take respite in where a bed is available
Private Paying Yes There is a daily care fee, which is set under our contract with the local health authority, which covers a core care package. The core care package includes: Accommodation, meals, cleaning and laundry; Nursing and other care, plus other health services if prescribed by a doctor; Doctor’s visits once a month (or every 3 months at the doctor’s discretion) plus emergency visits; All prescribed medication costs (Pharmac approved); An activities programme; And more! Other services are available on demand for an additional charge.
Booking can be made in advance Yes If room available.
Updated: 20 Nov 2018
Feature Status Details
May Bring Own Furniture Yes Treasured posessions are welcome, some furniture as able given safety and space considerations.
Single Rooms Yes Rooms are fully furnished and equipped with a nurse call system, personal heater, spacious showers, and safety grab rails. Personal Freeview TV access is available.
Ensuite Yes We have some rooms with ensuites, please discuss this option with our Facility Manager.
Alcohol Permitted Yes Alcohol is consumed during Happy Hours, and Nurses will be made aware of other use times to ensure no medications interactions.
Pets In Residence Yes The facility has an Aviary and also houses a resident's cat. There is an aquarium also in the foyer for residents to enjoy.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes Some rooms have Jack points and if resident requires their own line it will be at their expense.
Wifi Yes Available for residents.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes There is a large communal lounge equipped with comfortable seating, a stereo system and televisions with Freeview TV, Sky TV, and DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GPs and Hospice to provide this care.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night. We encourage families to help us care for their family member.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes We provide a room with Tea and Coffee making, also for families to relax in.
Maori Kaupapa Yes
Residents Committee No We have monthly residents meetings.
Family Committee No We welcome family input.
Newsletter Yes
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes At times, but need to be independent and non-invasive to personal space.
Smoking Permitted Yes Smoking is permitted in designated outside areas.
Updated: 20 Nov 2018
Special Features
Special Features
Palmerston Manor Lifecare Complex offers all the benefits of a care facility, including entertainment, activities and companionship. The site provides a scooter bay, spa pool, paraplegic toilets, and separate dining room and lounge facilities. The facility is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.

With an internal courtyard surrounded by a large rose garden, coupled with vegetable gardens and an aviary, Palmerston Manor provides an idyllic setting for residents to enjoy . We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.
Updated: 20 Nov 2018
Interests & Activities
Interests & Activities
At Palmerston Manor, there's plenty to do for those who are in the mood for recreation – craft activities, games and puzzles, flower arranging, sing-alongs, movies and excursions, just to mention a few. Our recreational therapist keeps programmes varied and interesting.

Family and friends are welcome any time – there are no set visiting hours. You can entertain in your room, or use the home’s lounge areas. Palmerston Manor’s main lounge can be booked for special family occasions. As a family member, you can discuss things as and when you want.
Updated: 20 Nov 2018
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please refer to management for details
Details about meals Main meals are at lunchtime with a light dinner. Morning teas, afternoon tea and supper are required, and morning and afternoon tea is served in the main lounge, complete with home baking. Nutritious meals are served in the dining room or in residents’ rooms, depending on preference. Emphasis is always on a tasty menu of family favourites. All meals are prepared and cooked on site by our professional kitchen staff and special diets are catered for. There are also various special meals are organised throughout the year to celebrate events.
Updated: 20 Nov 2018
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Malayalam Yes
Maori - Te Reo Yes
Pidgin Yes
Punjabi Yes
Samoan Yes
Sinhalese Yes
Spanish Yes
Sri Lankan Yes
Tamil Yes
Tongan Yes
Updated: 20 Nov 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 20 Nov 2018
Location Distance Details
Public Transport 0.50 Km There is a bus service in close proximity to the facility.
Shops 0.10 Km There is a shopping complex within a 3-minute walk. This includes a pharmacy, dairy, takeaways, and hairdresser
Mall 4.00 Km There are two malls, the Plaza and Downtown, which are accessible by bus or private car.
Parks 5.00 Km The Diversional Therapist will take residents to the Esplanade during the summer months depending on the weather of course.
Library We provide a library service in collaboration with the Palmerston North City Library.
Updated: 20 Nov 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 27 Feb 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.