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West Harbour Gardens Residential Care

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Information Pack
At a glance
Vacancy
Yes
Name
West Harbour Gardens Residential Care
Category
Hospital Care
Address
315 Hobsonville Road
Hobsonville
Auckland 0618
Postal Address
Same as above
DHB
Waitemata
Phone
(09) 417 0400
Fax
(09) 417 0401
Email
View Email Address
Web
Visit Website
Personnel
Manager
Melissa Harris - 027 6546530
Owner
Sunrise Healthcare Ltd
Other services
Photos
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Description
Owing its name to the beautiful grounds and greenery around the home, West Harbour Gardens is the perfect choice for great care and convenience in the Waitakere area.

Situated in a modern and developing suburb, West Harbour Gardens not only provides convenience for visitors in the West Auckland area, but also to visitors from Albany and the wider North Shore via the easily accessible motorway connection.

West Harbour Gardens boasts exceptional grounds, in both size and beauty. A central pagoda as well as internal courtyards creates a peaceful setting while still providing plenty of practical space for daily living.

The building itself is purpose-built as a Residential Care home, with three separate wings stemming from a central communal area. Two of the wings sport their own smaller lounge, retaining an intimate feeling to this moderately sized home. A large atrium for dining, activities, celebrations, and community provides a friendly and convenient space for daily living.

Located near the Western Motorway and within a relatively quiet and modern suburb, West Harbour Gardens really is well situated for families to visit their loved one. A stone throw away from Westgate shopping centre, and within 15 minutes of Albany mall, residents and families have easy access to local amenities and friendly cafes. And with local hospitals nearby, there is peace of mind that emergency assistance is close at hand if needed.

We offer a range of comfortable single rooms. All rooms have direct access to outdoor courtyard areas, which is a rare feature in residential care home. Additionally, all rooms are positioned for morning or afternoon sun. Combining these features, our rooms offer superb value.

West Harbour Gardens has a strong community involvement, with visits from nearby schools and community groups, and the local RSA just across the road.

Visit us to today to help us find the perfect room for you.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 21 Sep 2018
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 45
Vacancy Yes
As per room availability - please do enquire
Impending vacancy Yes
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 22 Nov 2019
Testimonials
Testimonials
“When I first came I settled in very well and I love living here because this is my home now. I have a very good friend; her name is Florence and she is in the same wing as me. We have lots of good chats and plenty of laughs. The food is very tasty and I always enjoy my apple at night. In the summer BBQs are my favourite, which we have every 2-3 weeks. I enjoy the bus trips and it does not matter where we go; also ‘Happy Hour’, and I love to sing along to the radio. I find the staff very kind and love being with them. I am very appreciative for all that is done for me at West Harbour Gardens" - Gay

“I was reluctant at first to come and live here but I realised I needed help. It was not easy at first, but with the help of the staff they encouraged me to obtain my independence. Life at West Harbour Gardens is very easy-going, to the point where I have become totally independent with my daily living. I am free to come and go as I please, going out with relatives. I also go for walks and draw house plans. I have made many friends at West Harbour Gardens and feel that I now have a whole new life.” Ian, 65 years
Updated: 21 Sep 2018
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hours, 7 days a week
Nurse Practitioner Yes Available through DHB Services
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes 24 hours, 7 days
Physiotherapist Yes Our Physiotherapist visits weekly. Our Physio Assistant follows the programmes developed
Occupational Therapist Yes Through DHB services
Diversional Therapist Yes Our Activities Team is led by a talented Coordinator and works with an Activities Assistant to provide activities 7 days a week. This programme offers opportunities for our residents in larger groups, in small groups or as individuals.
Activities Co-ordinator Yes Our Activities Team provide a varied programme to our residents 7 days a week. This programme offers opportunities for our residents in larger groups, small groups or as individuals.
Hairdresser Yes Our Hairdresser is here weekly. Residents can request visits for those special occassions.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes Reviews and approves our seasonal menus
Accredited Visitors Yes
Kaumatua Negotiable As required
Chaplain/Spiritual Advisor Yes We have a fortnightly church service and can arrange spiritual support as required to meet individual needs.
Other Personnel Yes As required
Updated: 15 Oct 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes Our kind and caring team can walk with you along this journey
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
ACC Rehabilitation Yes On an individual basis
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes Our experienced nurses can assist with providing guidance and support to meet your needs
Updated: 15 Oct 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Private Paying Yes
Updated: 21 Sep 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Our rooms are all furnished. We do encourage families to personalise the rooms with pictures and small items of furniture.
Single Rooms Yes All our rooms are single with an external door leading out to a courtyard and garden.
Rooms suitable for a couple Yes We have two rooms that would be very suitable for a couple, on enquiry for vacancy
Ensuite No We do not have any ensuites but toilets and bathrooms are located close to resident rooms
Alcohol Permitted Yes Alcohol is permitted in moderation, and in consultation with the GP
Pets In Residence Yes We currently have 2 cats who freely roam the facility
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Phone access can be arranged in all rooms. Residents are responsible for arranging their provider of choice
Wifi Yes Wifi is available on request
Resident can adjust heating in own room Yes All rooms have their own heater which can be adjusted
Cater for under 65 yrs with Disability Yes We are contracted to provide support for people aged under 65 years
Lounges/seating areas Yes We have a large atrium area and 2 smaller lounges. Residents can choose the area they would like to occupy
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes As requested
Provide End of Life/Palliative Care Yes Our residents are able to remain in their 'home' to receive end of life care
Day Programme for day stay clients Yes On an individual arrangemente
Outings Yes
Whanau Room Yes One of our lounges may be utilised for private family time
Maori Kaupapa Yes As requested
Residents Committee Yes Resident meetings held monthly. This is an opportunity for residents to share their thoughts and discuss things that concern them
Family Committee No Families are welcome to join the resident meetings
Newsletter Yes There is a Family Newsletter published quarterly.
Policy for management of challenging behaviour Yes Our staff work closely with the family and appropriate professionals to manage challenging behaviours
Confused Residents Yes Staff are well trained and understand dementia and memory loss. They are able to provide appropriate support
Smokers Room Yes We have a lovely gazebo in the garden which is for the use of smokers
Smoking Permitted No West Harbour Gardens is a smoke free area but residents are able to smoke in designated area if required
Semi-Secure Yes We do have secure fencing around the property in order to keep our residents receiving secure dementia care safe, however there is other access points for hospital residents to come and go freely
Updated: 15 Oct 2019
Interests & Activities
Interests & Activities
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events where staff facilitate activities with residents based on their preferences. On admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a month in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your Clinical Team how we can accommodate your preferences in our activities programs.
Updated: 15 Oct 2019
Additional Information
Additional Information
TopicDetails
Details about Meals When we say "home cooked", we mean it! All meals are designed a by professional chefs, and reviewed by a leading dietician.
Staffing Qualifications and Details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care. Many of our staff are holders of the Level 4 Health and Wellbeing Qualification, with others working towards this. We also engage with Careerforce so all our staff have access to complete the Limited Credit Programme Level 4 Dementia qualification. Our robust education and training programme sees our staff continually learning and growing!
Associated Complexes West Harbour Gardens Residential Care is part of the Sunrise Health Care family of homes
What's included in your fees and what's not Services such as podiatry (unless prescribed by a GP), hairdressing and non subsidised medications or specialist wound care treatments are not included in our fees. Ensure you discuss these with the team to confirm services that are oncharged
Updated: 15 Oct 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Chinese Yes via staff onsite
English Yes
Fijian Yes via staff onsite
Fijian Indian Yes via staff onsite
Filipino Yes via staff onsite
Hindi Yes via staff onsite
Interpreter Yes Available on request
Korean Yes via staff onsite
Maori - Te Reo Yes via staff onsite
Samoan Yes
Tagalog Yes via staff onsite
Tongan Yes via staff onsite
Tuvalu Yes via staff onsite
Updated: 15 Oct 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes Weekly visits for pastoral care
Updated: 21 Sep 2018
Distances
Distances
LocationDistanceDetails
Public Transport 3.00 km Bus stop
Shops 0.50 km Hobsonville shops
Mall 3.00 km Westgate mall
Updated: 21 Sep 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 21 Sep 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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