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Palmerston North Village - Metlifecare Care Home - Hospital

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Palmerston North Village - Metlifecare Care Home
Hospital Care
Cnr Grey & Carroll St & Fitchett St
Palmerston North 4410
Postal Address
PO Box 624
Palmerston North Central
Palmerston North 4440
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Jyoti Chandra, Nurse Manager - 06 350 5010
Clinical Nurse Manager
Jyoti Chandra - 06 350 6406
Other services
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Visitors with limitations - please call us first
Palmerston North Village is a place like no other. Part retirement village, part garden retreat, part country club, it will tick every box on your retirement wish list.

Palmerston North Village is a lively, lovely village with a welcoming atmosphere, beautiful established gardens and an excellent location that is sure to win your heart. With a reputation that is second to none, our highly experienced and friendly staff have pulled out all the stops to ensure your safety, comfort and carefree living.

If you ever need greater daily support, we offer a full continuum of care, with a residential hospital and rest home on-site. Knowing that you will be treated with dignity and respect means you and your family can be confident you will receive the highest level of assistance from people you already know and trust. This also enables couples to stay close by even if your needs become different, with one moving into care while the other remains in the village.

This is a community with real heart, come experience it for yourself.

For more information or a private tour, please call Wendy on 06 350 6405.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 12 Jul 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 22
Vacancy Yes
Toilet in Room
Impending vacancy No
Premium Room Charges Yes as at 26 May 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 21 Jan 2022
Thankyou to all the wonderful staff who looked after our mum and the extended family. We appreciate the work you all do.
Updated: 12 Jul 2016
Type Hours Per Week Status Details
Registered Nurse 80 Yes Registered nurse on site 24/7 to cover village and care home.
Healthcare Assistants/Caregivers Yes Multiple staff over different shifts
Physiotherapist 8 Yes We have a physio who comes in on a Monday each week
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist 40 Yes Sheree Williamson
Activities Co-ordinator 40 Yes Raewyn Clayden and Tracey Wheeler
Hairdresser 16 Yes The salon is open every Wednesday and Thursday for hairdressing services.
Podiatrist Yes Visits the care home on a regular basis.
Dietitian Negotiable
Chaplain/Spiritual Advisor Yes Regular services are held twice a week in our own chapel. With a friendship group held every second Sunday.
Other Personnel Yes Wendy Duffy - Village Manager Jyoti Chandra- Nurse Manager Wendy Goss - Sales
Updated: 23 Jul 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes
IV Antibiotic Capability No But DN's can come and give Hospital in the Home IV AB's
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Community Health Yes
Clinical Management Yes
Other Specialties Yes
Updated: 12 Jul 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes This is only a available in the Care Home not in apartments
Carer Support Yes We have an apartment that clients can use at a daily PRIVATE rate. This apartment is not subsidized
Subsidised Yes Only in the Care Home not Apartments
Private Paying Yes In both Care Home and Short Term stay apartment
Booking can be made in advance Yes For Short Stay only in Apartments
Updated: 12 Jul 2016
Feature Status Details
Single Rooms Yes
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes
Wifi Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Outings Yes
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes In allocated areas only
Semi-Secure Yes
Updated: 12 Jul 2016
Special Features
Special Features
We are within walking distance of town. We also have a CAFE in the village community centre for familes to use during open hours when they visit relatives.
Updated: 12 Jul 2016
Interests & Activities
Interests & Activities
The village has a full and varied activities programme with the aim of encouraging fellowship, together with fun and laughter. This makes Palmerston North Village a special place.

We encourage family participation by having various functions throughout the year.

We offer a range of activities to suit individual needs in a safe and caring environment. As well as in-house activities, frequent planned outings which are extremely popluar providing much interest and appeal.
Updated: 12 Jul 2016
Additional Information
Additional Information
Topic Details
Staffing qualifications and details There is a Nurse Manager on site Mon-Fri. A registered Nurse is available 24/7. We have a range of Care Givers with experiances from Levl 1 - 3
Details about meals Meals are prepared and cooked on site daily. We provide meals for different diets for example Gluten, Lactose intolerant, and vegetarian.
Associated Complexes The Village and Chapel
Updated: 12 Jul 2016
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Cantonese Yes
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes
Korean Yes
Malayalam Yes
Mandarin Yes
Maori - Te Reo Yes
Nepali Yes
Samoan Yes
Sri Lankan Yes
Tagalog Yes
Tongan Yes
Updated: 30 Jul 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes On a weekly basis a service is held in our own chapel on a Monday morning. This covers Baptist, Anglican and Methodist services.
Roman Catholic Yes A weekly service is held in our own chapel on a Wednesday morning.
Updated: 12 Jul 2016
Location Distance Details
Public Transport 0.10 Km Bus stop is near the back of the village.
Shops 0.50 Km Broadway Avenue & The Square is only one block away and within walking distance for those who like to stroll.
Mall 0.75 Km Plaza Mall is on the square and one block away from the main street.
Library 1.00 Km Palmerston North Library
Updated: 12 Jul 2016
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 12 Jul 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.