Madison
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At a glance
- Vacancy
- Yes
- Name
- Madison
- Category
- Hospital
- Address
- 144 Queen Street West
Horowhenua
Levin 5510 - Postal Address
- 144 Queen Street West
Levin 5510 - Region
- Manawatū-Whanganui
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Raewyn Ferguson - 027 290 4770
Other services
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| Preview | File | Description |
|---|---|---|
 Madison Brochure
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At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Alden Madison is a friendly and well-established Aged Care Facility that provides a high standard of care for our Rest Home and Hospital level care residents.
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser
• Dietician-approved meals and catering for special diets
• Regular happy hour
• Dedicated respite care room
Close to:
• Supermarket
• Medical centre
• Local churches
• Town centre
• Cafes
• Library
• Bowling club
• Bus stops
• Lake Horowhenua
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser
• Dietician-approved meals and catering for special diets
• Regular happy hour
• Dedicated respite care room
Close to:
• Supermarket
• Medical centre
• Local churches
• Town centre
• Cafes
• Library
• Bowling club
• Bus stops
• Lake Horowhenua
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 19 Aug 2025 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 17 |
| Vacancy | Yes |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms from $15.00/day up to $25.00/day as at 11 Sep 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
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Updated: 12 Sep 2025 |
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Testimonials
| "Mum is really well cared for and the most important aspect for the family is the genuine care and friendly banter we see from the staff". "You have the kindest Caregivers and Nurses who make our parents very happy. Well done for the great staff and facility atmosphere". "We appreciate the care and commitment by all staff to keep our family member happy and safe. We were very confident that they are cared for to a high standard and really appreciate the photos being sent through regularly as we have immediate family all around the world and this is of great comfort to them". |
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Updated: 19 Aug 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7. | |
| Enrolled Nurse | Yes | Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education. | |
| Physiotherapist | Yes | Our physiotherapist visits regularly, by appointment/referral. These services are fully funded. | |
| Occupational Therapist | Negotiable | We have access to a qualified Occupational therapist who can assess our residents' needs. | |
| Social Worker (on site) | Negotiable | We have access to a community social worker that can be arranged on an individual basis as required. | |
| Activities Co-ordinator | Yes | Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme. | |
| Hairdresser | Yes | Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost. | |
| Podiatrist | Yes | Our podiatrist visits regularly, by appointment. These services are fully funded. | |
| Dietitian | Negotiable | All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Kaumatua | Negotiable | We have access to Maori cultural groups and this can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Negotiable | We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Other Personnel | Yes | We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld. | |
|
Updated: 1 Sep 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We are able to manage any oxygen therapy your GP has prescribed for you |
| Gastronomy/Nasogastric Management | Yes | Our registered nurses can manage any gastric requirement |
| End of Life/Palliative Care | Yes | We are committed to providing palliative care. Our team are dedicated in this area of specialty and work closely with the team at the hospice |
| Wound Care | Yes | Our nurses are trained in managing wounds as well as being able to access wound care specialists if required |
| Diabetic Care | Yes | We can assist you with the management of your diabetes |
| Continence Advice | Yes | All our trained staff are able to assess your continence requirements |
| Stomal Therapy | Yes | Access as required |
| Stroke Rehabilitation | Yes | We can be part of your stroke recovery plan |
| Infection Control | Yes | Our organisation has a very robust Infection Control Programme that has been endorsed by the Medical Officer of Health Canterbury |
| Surgical Followup | Yes | If you require a surgical procedure we are happy to be part of your post-op recovery plan |
| Clinical Management | Yes | We have a full time clinical services manager who oversees the care plans and the nursing teams |
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Updated: 19 Aug 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We have a specific respite room available. If Supportlinks have identified that respite is required, please ring or come in and talk with us. Process will be explained at time of visit |
| Carer Support | Yes | If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities. |
| Subsidised | Yes | Yes, we provided subsidised services should you meet the requirements. |
| Booking can be made in advance | Yes | Bookings can be made in advance, please contact us discuss your needs and availabilities. |
|
Updated: 28 Aug 2025 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to bring their own furniture with them (subject to space and safety constraints). |
| Single Rooms | Yes | We have homely single rooms. Please contact us for more information and availabilities. |
| Rooms suitable for a couple | Yes | We do have double rooms,that can accommodate a couple |
| Ensuite | Yes | Shared ensuites on Manhattan wing |
| Alcohol Permitted | Yes | Residents are able to have their own alcohol within reason and under medical supervision. |
| Pets In Residence | Yes | We welcome pets to come and visit. Some pets may be permitted to stay, with terms and conditions. Please contact our Facility Manager to discuss. |
| Phone Access In Own Room | Yes | A personal phone line can be arranged with a private provider to have a telephone connected to your room. Additional fees may apply. |
| Wifi | Yes | We have free wi-fi throughout our facility for all our residents and families visiting. |
| Resident can adjust heating in own room | No | Our heating is regulated by the main control switch and is adjusted according to season changes. Residents also have individual heaters in their rooms for personal use. |
| Cater for under 65 yrs with Disability | Yes | We can assess your needs to ensure we can meet them if you are under 65 yrs of age |
| Lounges/seating areas | Yes | We have a variety of locations for residents and their families to meet in. |
| LGBTQIA+ Friendly | Yes | Our care facility welcomes and values all residents, regardless of their sexual orientation, gender identity, or expression. We are committed to providing a safe, inclusive, and supportive environment for everyone. |
| Provide End of Life/Palliative Care | Yes | We are committed to providing palliative care and support in each of these areas: physical comfort, mental and emotional needs, spiritual issues and practical tasks. |
| Palliative Care Contract | No | Our facility is associated with a palliative care team working with the local hospice who provide guidance and support. |
| Day Programme for day stay clients | Yes | Our day programme includes meals, activities and conversation with our trained staff and welcoming residents. |
| Outings | Yes | We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed. |
| Whānau Room | Yes | We have a family room that is available for quiet times. Our room has tea and coffee available for your convenience. |
| Māori Kaupapa | Yes | We have a specific cultural policy which we follow at all times. |
| Residents Committee | Yes | Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement. |
| Newsletter | Yes | This is produced once every two months and is sent to families as well as being available to residents. |
| Policy for management of challenging behaviour | Yes | Please contact the manager if you wish to see a copy of this policy. |
| Confused Residents | Yes | Specific actions are in place to ensure their safety and the privacy of other residents. |
| Smoking Permitted | Yes | The Alden Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
|
Updated: 12 Sep 2025 |
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Special Features
| We have a lovely courtyard in the middle of the facility that has a fish pond and an aviary for residents enjoyment. Sky TV in the Manhattan lounge for all the exciting sporting events. |
|
Updated: 19 Aug 2025 |
Interests & Activities
| Activity programme, Advocate, Age Concern, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, , Companion Club, Concerts, Cooking, Craft, Digital camera, Electric beds, Email, Entertainers, Exercises, Fax, Flower arranging, Games, , Garden, Golf, Happy Hour, Indoor Games, , Library, Lotto,Mobility Van, Music, Newspaper reading, Organ, Outings, Parties, Pastoral care, Pianist, Pool, Sing-a-longs, Shopping, Videos |
|
Updated: 19 Aug 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education. | |
| Details about meals | All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist. | |
| Visitor information | Open-ended visiting hours. | |
| Associated Complexes | Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, Palliative Care and a Day Programme. There is also an independent living Retirement Village on site. Alden Madison operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide. | |
|
Updated: 29 Aug 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Māori - Te Reo | Yes | |
| Min Chinese | Yes | |
| Other Details | Yes | We can arrange a translator service should you require them. |
|
Updated: 4 Sep 2025 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| Jehovah Witness | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Salvation Army | Yes | |
| The Church of Jesus Christ Latter-Day Saints | Yes | |
| (Other comments) | Yes | Other Faiths can be sourced by the Facility to see if there's a local representation. |
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Updated: 4 Sep 2025 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures. |
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Updated: 28 Aug 2025 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.30 Km | |
| Shops | 0.50 Km | |
| Mall | 0.50 Km | |
| Parks | 0.30 Km | |
| Library | 0.50 Km | |
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Updated: 19 Aug 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Village Accreditation (Expiry date) | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 19 Aug 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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