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Jervois Residential Care - Hospital

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Jervois Residential Care
302 Jervois Road
Herne Bay
Auckland 1011
Postal Address
Same as above
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Rosa Grainger - 0212598301
Sunrise Healthcare Ltd
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Visitors with limitations - please call us first
We are proud that Jervois Residential Care currently holds 4 year certification from the Ministry of Health, placing it within an elite group of homes independently assessed as providing a very high quality of care. Our residents and families rest assured in our ability to provide superb service.

Situated in the heart of one of New Zealand’s most respected suburbs, Jervois Residential Care provides great care within a quintessentially Victorian villa. Discreetly tucked away close to Ponsonby shopping areas and local amenities, while still remaining perfectly accessible to visitors, Herne bay provides the perfect locale for great residential care in Auckland city.

Situated on large, beautiful grounds, our Jervois home consists of two large villas, gracefully joined together to create one home. Reminiscent of an old world Victorian romance era, many residents easily relate to the design and feel of the home. A series of tasteful refurbishments has complied the building with modern safety standards, while retaining the essential character of the home. Large grounds create a belt of green around the facility, with plenty of space to relax and enjoy the outdoors.

Because of its location, Jervois is also ideal for family members working in the CBD or ‘over the bridge’, and we welcome family members visiting at the end of their working day. For visitors who are further afield, Jervois lies on easily accessible bus routes, as well as the Waiheke Island ferry routes, making visiting a breeze. Add ample available parking space, and no visit should be any trouble at all.

Inside our home, we have a range of accommodation options to choose from. All our rooms have unique sizes and layouts, many of which showcase original Victorian features. We have accommodation options for couples, as well as en suite options. A range of common areas, ranging from quiet and reflective to active and communal, adds flexibility to life in the home.

Our great location gives us the added benefits of an active volunteering community, and great neighbours who regularly pop in with treats. We also have regular performances from our local school.

Visit us today to see how we can assist you in finding the perfect room in our home.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 3 Oct 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 26
Vacancy Yes
We offer long term, respite, and palliative care services. Situated in the heart of Herne Bay, our warm and comfortable facility has excellent access for visiting families. Single and companion rooms available.
Impending vacancy No
Premium Room Charges Some Rooms from $8.00/day up to $15.00/day as at 30 Jan 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 18 Aug 2022
"I love living at Jervois. They made it so easy for me to come in. I really like the nurses - they are kind and I have made friends with them. I enjoy the food. I value the friendships I’ve made both with other residents and especially the staff." - Brian, 72 years

“I was worried about moving, because I was leaving my own home. I was worried that it would be like all the other hospitals that I’d been in, where you just sit around and you do what the staff require. But here it was fair. Eventually I realised it was my decision to be made and I made it, and now I’m glad I did. If I had to come back I would.” Lilian, 94 years

"The nurses are good to me and we get plenty of entertainment which is a big thing for me. It gives me something to look forward to. I enjoy going out, particularly for meals and entertainment. I’ve made some friends. The house is always clean. I'm happy" - Luci, 81 years
Updated: 3 Oct 2018
Type Hours Per Week Status Details
Registered Nurse Yes 24 hours a day, 7 days a week plus an on call Clinical Coordinator and on Call Manager 24/7
Nurse Practitioner Yes We have a close relationship with our local nurse practitioner, who works with us to provide the best clinical care for residents.
Healthcare Assistants/Caregivers Yes Many of our staff have completed Health Care qualifications to NZ standards.
Physiotherapist Yes Our physiotherapy team works with residents daily to ensure optimal strength and mobility are maintained.
Occupational Therapist Negotiable As required, residents have access to the local occupational therapist
Diversional Therapist 20 Yes Our activities team (Diversional therapist and activities assistant)work with residents to develop a varied and interesting activities programme according to our residents preferences.
Activities Co-ordinator Yes
Hairdresser Yes Once a week and as required
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes A wonderful base of volunteers
Kaumatua Negotiable Available if required
Chaplain/Spiritual Advisor Yes Church services once per month, Catholic father fortnightly
Other Personnel Yes We have a resident advocate who chairs the residents' committee meetings and liaises with management to ensure our services are delivered to residents' satisfaction.
Updated: 3 Oct 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
Wound Care Yes All registered nurses are trained and competent in this area
Diabetic Care Yes All registered nurses are trained and competent in this area
Continence Advice Yes Contracted
Stomal Therapy Yes All registered nurses are trained and competent in this area
Stroke Rehabilitation Yes Our physiotherapy team are highly trained in providing therapy to improve physical functioing
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Other Specialties Yes As required
Updated: 3 Oct 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Our respite and short stay residents can expect to enjoy the same great service we are known to provide for our long term residents. Come in, put your feet up, and enjoy being part of our family.
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 3 Oct 2018
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Shared Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes Some ensuites available
Alcohol Permitted Yes
Pets In Residence Yes Visitors with pets welcome
Negotiate To Bring Own Pet Yes Family pets are more than welcome to visit
Phone Access In Own Room Yes Residents are responsible for their own account
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Outings Yes
Whanau Room Yes Accommodations can be made
Maori Kaupapa Yes Can be arranged if required.
Residents Committee Yes Meet every month
Family Committee No Family are encouraged to attend the resident meetings
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes In designated areas
Updated: 3 Oct 2018
Interests & Activities
Interests & Activities
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your local Manager about how we can accommodate you preferences in our activities programs.
Updated: 3 Oct 2018
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please enquire for details.
Staffing qualifications and details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care.
Details about meals When we say "home cooked", we mean it! All meals are designed a by professional chefs, and reviewed by a leading dietician.
Associated Complexes Jervois Residential Care is part of the Sunrise Health Care family of homes
Updated: 3 Oct 2018
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
English Yes
Hindi Yes
Interpreter Yes Available on request
Niuean Yes
Samoan Yes
Tongan Yes
Updated: 3 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes
(Other comments) Yes Regular church services. Most religious affiliations can be catered for.
Updated: 3 Oct 2018
Location Distance Details
Public Transport 0.50 Km Bus stop nearby
Shops 0.50 Km Herne Bay/Ponsonby shops short walking distance
Mall 3.00 Km Downtown Mall
Parks 0.20 Km Plenty of reserves and a beach nearby - perfect for family picnics
Library 0.50 Km Ponsonby library & Auckland Central
Updated: 3 Oct 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.