Bupa Whitby Care Home
At a glance
- Vacancy
- No
- Name
- Bupa Whitby Care Home
- Category
- Psychogeriatric
- Address
- 4 Observatory Close
Whitby
Porirua 5024 - Postal Address
- 4 Observatory Close
Whitby
Porirua 5024 - Region
- Wellington
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
- Social Media
FacebookPersonnel
- Manager
- Karin Hall - (04) 234 7981
- Owner
- Bupa Care Services - 0800 60 80 99
Other services
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Map
• Rest Home Hospital
• Dementia care
Residents always come first at Whitby Care Home. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.
Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.
We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.
We would be delighted to have the opportunity to talk with you about our care. Please phone Karin Hall, our Care Home Manager, or feel free to drop in at any time.
• Dementia care
Residents always come first at Whitby Care Home. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.
Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.
We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.
We would be delighted to have the opportunity to talk with you about our care. Please phone Karin Hall, our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 2 Feb 2024 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 18 |
| Vacancy | No |
| Please feel free to contact the care home manager to discuss respite care/short term and long term options. | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Yes |
|
Updated: 16 Jul 2025 |
|
Testimonials
| The staff are always smiling and happy and they make me laugh. The staff are amazing and they make me feel safe and comfortable in this rest home. Every single person involved at Whitby is amazing, they go out of their way to be helpful. Always a very happy & comfortable atmosphere from the time you walk in the door. My partner is presently happier and healthier than she has been for some time. Thank you Whitby. So happy I chose this home for my mother. |
|
Updated: 25 Jun 2015 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. | |
| Occupational Therapist | Yes | As required. | |
| Social Worker (on site) | No | As required. | |
| Diversional Therapist | No | As required. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits every Monday, providing a great service at a reasonable price. | |
| Podiatrist | Yes | Our Podiatrist visits regularly. | |
| Dietitian | Yes | All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Weekly visits | |
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call | |
|
Updated: 25 Jun 2015 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialist on request. |
| Infection Control | Yes | We meet all infection control standards. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our Clinical Manager is a registered nurse and works alongside the Registered Nurses and Caregivers to ensure seamless care is provided |
| Other Specialties | Yes | Available as required. |
|
Updated: 25 Jun 2015 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Subsidised | Yes | Subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funded or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
|
Updated: 25 Jun 2015 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their rooms. We understand the importance of making it feel like home. |
| Single Rooms | Yes | |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | Yes | We have under-floor heating that is adjusted in each section of the building. |
| Lounges/seating areas | Yes | |
| Provide End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | The care homes newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smoking Permitted | Yes | Smoking permitted in the designated area. |
| Semi-Secure | Yes | |
|
Updated: 25 Jun 2015 |
||
Special Features
| Whitby is situated in a quiet suburban location close to Pauatahanui Inlet and easy access to Porirua shopping centre. |
|
Updated: 1 Feb 2024 |
Interests & Activities
| A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way. |
|
Updated: 25 Jun 2015 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Staffing qualifications and details | Whitby meets all recommended staffing levels for residential care. | |
| Details about meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
|
Updated: 25 Jun 2015 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Cook Island Maori | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Interpreter | Yes | We are happy to arrange this service. |
| Māori - Te Reo | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
|
Updated: 25 Jun 2015 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | We respect all residents spiritual and religious beliefs and cater for these. |
|
Updated: 25 Jun 2015 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.10 Km | Local bus service is available immediately outside facility |
| Shops | 1.00 Km | Whitby Village shopping centre includes a variety of shops and provides ample parking |
| Mall | 5.00 Km | North City Shopping Centre is the nearest Mall |
| Parks | 3.00 Km | Aotea Lagoon Park situated in Papakowhai is the nearest Park |
| Library | 5.00 Km | Whitby Library is situated in Whitby Village |
|
Updated: 25 Jun 2015 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.