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Norfolk Court Home & Hospital Ltd

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Information Pack
At a glance
Vacancy
Yes
Name
Norfolk Court Home & Hospital Ltd
Category
Rest Home Care
Address
68 - 72 Normanby Street
Dargaville 0310
Postal Address
68 Normanby Street
Dargaville 0310
DHB
Northland
Phone
(09) 439 6214
Fax
(09) 439 4285
Mobile
021446543
Email
View Email Address
Personnel
Manager
John Wade - (09) 439 6214
Owner
John and Linda Wade - (09) 439 6214
Administration Manager
Linda Wade - (09) 439 6214
Other services
Photos
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Description
Norfolk Court Home & Hospital is committed to providing the highest quality person centred care to all residents, to promoting personal health and well-being in a friendly and homelike environment.
Rest home, hospital and dementia level care is provided, involving 24 hour staffing by a highly dedicated and capable team of nurses and caregivers.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 3 Apr 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 24
Vacancy Yes
We currently have 2 rooms that have ensuites and 1 vacancy for Rest Home care in standard rooms and premium rooms. There are no vacancies for the large premium ensuite rooms. However we can place your name on the vacancy waiting list. Most rooms have ranchsliders and open out onto decks and courtyards. Enquiries are welcome for temporary respite / carer support or day stays in a caring and homely environment.
Impending vacancy No
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Nov 2019
Testimonials
Testimonials
Norfolk Court has many positive testimonials re the quality of care provided to residents.
Updated: 3 Apr 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 240 Yes Registered nurses are on duty at all times, 24hrs, 7 days per week. Medical doctor coverage involves a weekly on-site clinic and 24 hrs, 7 days per week on-call.
Healthcare Assistants/Caregivers Yes 24 hrs, 7 days per week.
Physiotherapist Negotiable Available on request
Occupational Therapist Negotiable As instructed by Practitioner
Social Worker (on site) Negotiable When and if required
Diversional Therapist Yes 5 days per week plus some planned activities for weekends
Activities Co-ordinator Yes 5 days per week plus some planned activities for weekends
Hairdresser Yes Every Thursday in the facility salon at Resident cost.
Podiatrist Negotiable Available on request at Resident cost.
Dietitian Yes All meals and recipes are planned in conjunction with and certified by a dietitian
Accredited Visitors Negotiable
Kaumatua Yes Kaumatua and Kuia are available on request from the local community.
Chaplain/Spiritual Advisor Yes Regular visits occur from local chaplains, and on request.
Other Personnel Yes Regular visits by musicians for musical sessions, and by various community groups such as the RSA and Grey Power.
Updated: 3 Apr 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Registered Nurses
Gastronomy/Nasogastric Management Yes Available on request
End of Life/Palliative Care Yes Available on request
IV Antibiotic Capability Yes Available on request
Wound Care Yes Registered Nurses
Diabetic Care Yes Available on request in conjunction with the Dargaville Medical Centre Diabetes Nurse.
Continence Advice Yes Registered Nurse and liason with incontinence specialist nurse.
Stomal Therapy Yes Available on request.
Stroke Rehabilitation Yes Available on request.
Tracheotomy Care Yes Available on request.
Spinal Injuries Care Yes Existing spinal injuries not acute spinal cares.
Infection Control Yes Registered Nurses
Surgical Followup Yes Regular on site doctor visits. Residents are to be transported to specialist appointments by family or family are unable we can supply transport and maybe some cost involved.
Psychiatric Care Yes Regular visits by Psychiatric Nurse if and when required.
Primary Rural Health Care Yes In conjuction with community networks.
Community Health Yes Available on request.
Clinical Management Yes Registered Nurse.
Other Specialties Yes Chronic Disease Management.
Updated: 3 Apr 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Short and longer term Respite stays are available on request, dependent on room availability.
Respite Yes Short and longer term Respite stays are available on request, dependent on room availability.
Carer Support Yes Carer support stays are available on request, dependent on room availability.
Carer Support Yes Carer support stays are available on request, dependent on room availability.
High Care Needs Yes High care needs can be met based on individual needs assessment and service availability.
Subsidised Yes Subsidised resident care is available dependent on individual needs assessment and service availability.
Subsidised Yes Subsidised resident care is available dependent on individual needs assessment and service availability.
Private Paying Yes Private paying resident care is available dependent on service availability.
Private Paying Yes Private paying resident care is available dependent on service availability.
Booking can be made in advance Yes Advanced bookings and admission enquiries are welcome.
Booking can be made in advance Yes Advanced bookings and admission enquiries are welcome.
Updated: 3 Apr 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes We encourage Residents to personalise their rooms with their favourite pictures and belongings.
Single Rooms Yes
Shared Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes Majority of our rooms have an ensuite. There is a daily charge for ensuite rooms. Full ensuite $20 and shared ensuite $10.
Alcohol Permitted Yes Under Allocation by management.
Negotiate To Bring Own Pet Yes Caged birds and bowled fish are welcome. We can negotiate with small animals if Residents require. We do have a policy that must be adhered to.
Phone Access In Own Room Yes There are jack points in every room, you may be able to retain your own number if arranged at time of your home phone disconnection (Dargaville area). The connection is at the Residents/families expence.
Resident can adjust heating in own room Yes Adjusted by staff as requested.
Cater for under 65 yrs with Disability Yes Provided assessed under YPD criteria.
Lounges/seating areas Yes Several and varied inside and outside areas.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes We welcome overnight stays.
Provide End of Life/Palliative Care Yes As required.
Palliative Care Contract No However we do provide Palliative Care when required.
Day Programme for day stay clients Yes As agreed
Outings Yes Extensive Activities Programme.
Whanau Room Yes In our East Lounge area.
Maori Kaupapa Yes As required.
Residents Committee Yes Residents meetings are Bi-monthly.
Family Committee Yes We welcome input from families.
Newsletter Yes We are running a newsletter on a quartly format.
Policy for management of challenging behaviour Yes As circumstances dictate.
Confused Residents Yes We also have a Specialist Secure Dementia
Rural Setting Yes Nestled back from the road for peace and privacy, yet centrally located, being only 100 metres from Dargaville's main shopping centre.
Smokers Room Yes Specialised covered outside area.
Smoking Permitted Yes In designated external areas for Residents safety and the rights of others considered.
Semi-Secure Yes All rooms and exits are alarmed at night for security.
Updated: 3 Apr 2019
Special Features
Special Features
All rooms in our facility are indivdual rooms with their own heat controls. Most have ensuites. Many have their own ranchslider in which lead out onto beautiful sunny decks.

Our Recreation Officer runs daily activities and during the warmer months the sunny decks are made the most of.

We have pleasant lounges and dining rooms.

Our daily recreation & activities keep our Residents, Staff and visitors alike entertained, energised and smiling!
Updated: 3 Apr 2019
Interests & Activities
Interests & Activities
Our Recreation Officer is on duty 5 days per week(business hours) and organises various group activities such as:, Art, Bingo, Board games, Bowls, Craft, Church,, Dancing, Concerts, Entertainers, Entertainment, Exercises, Games, Garden, Golden Oldies, Happy Hour, Jigsaw, Library, Minibus outings, Movies, Music, Newspaper reading, Pianist, Picnic facilities, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Singing, Videos, CMA, Companion Club, Activity programme, Advocate, Big print books, Canine friends, Garden, Gardening, Indoor Games, Organ, Sky TV
Updated: 3 Apr 2019
Additional Information
Additional Information
TopicDetails
Details about Meals All our meals are cooked on site and all recipes are planned in conjuction with a dietician to ensure that our Residents get the maximum out of their meals.
Staffing Qualifications and Details We have 38 + staff working within our facility and all participate regularly in ongoing training such as Health Ed Programme , Supplement & Dementia , regular inservices held on-site. seminars on Alzheimers, Incontinence, Parkinsons, Infection Control, The Heart Foundation and many more.
What's included in your fees and what's not These terms will be discussed with Management on entry.
Updated: 3 Apr 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cook Island Maori Yes
Dalmatian Yes Resident available for interpretation.
Deaf Blind Sign Language Yes Staff practised in lip reading.
English Yes All staff are fluent
Filipino Yes
Hindi Yes
Malayalam Yes
Maori - Te Reo Yes Good understanding of Te Reo.
Samoan Yes
Sri Lankan Yes
Updated: 3 Apr 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Seventh Day Adventist Yes
The Church of Jesus Christ Latter-Day Saints Yes
(Other comments) Yes Norfolk Court will make every endeavour to uphold religious affiliations.
Updated: 3 Apr 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.10 km Local private taxi/bus service on request. Shoppers bus to Whangarei week days.
Shops 0.10 km Norfolk Court is situated close to the shopping centre and within easy walking distance. Mobile Residents are able to shop independantly or be accompanied by staff or family.
Mall 0.10 km
Parks 0.50 km There are several parks within the local area.
Library 0.10 km A short distance from Norfolk Court.
Updated: 3 Apr 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes Work with Health Ed for staff to achieve nationally recognised aged care qualifications.
National Certificate in Diversional Therapy Yes Staff are undertaking this qualification.
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Several staff have attained this Nationally recognised qualification and others are working towards it.
New Zealand Aged Care Association (NZACA) Yes We have been a member since 1992
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 3 Apr 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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