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Willard Home

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Willard Home
Rest Home
17 Russell St
Palmerston North
Palmerston North 4414
Postal Address
Same as above
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Christine Tester - (06) 357 6959
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Willard Home Willard Home Willard Home

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Strictly No visitors
Enliven’s Willard Home is a place where you will feel at home as soon as you walk through the door. Situated right next to Palmerston North’s Russell Street School, the sound of children’s laughter is often heard at this friendly and vibrant home.

Willard Home, like all Enliven Central homes, embraces an elder directed model of care called the Eden Alternative.

This means we work to ensure the elders of Willard Home have companionship, variety and spontaneity, fun, meaningful activity and purpose in their lives. It ensures that elders are involved in decisions that relate to both their personal wellbeing and what happens at their home.

Here, residents are supported to maintain their independence and routines, and to continue with hobbies, interests and passions, in a way that’s right for the individual.

Our staff are not only highly trained, they’re also friendly, caring and embrace our elder-directed philosophy of care.

Enliven’s Willard Home offers rest home care, as well as short term respite and health recovery care.

As an Enliven home we’re proud to be more than just ‘family friendly’. At Willard Home, your family is part of our family. After all, family, friends and the community play a big part in life here.

At Willard, you’ll find there are no set visiting times; you can invite your grandchildren, family and friends to visit at any time. Plus we have a great toy box and games to keep the little ones entertained!

You may like to invite family or friends to join in the special events and social outings organised by Willard Home. And of course, family and friends are always welcome to join you for a meal.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 20 Jul 2022
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 44
Vacancy Yes
Rooms available for short stay (respite) or permanent admissions. Come along and see our wonderful new garden.
Impending vacancy No - For short stay or permanent
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 10 Aug 2022
There are many reasons why people enjoy living at Enliven’s Willard Home. We asked some of the residents that live there what they like the most about their home.

“Everyone is friendly. We have entertainment and we do such a lot. We go on van trips all around the place. You’re not sitting and doing nothing here.” – Faye.

“The food is lovely. The caregivers are absolutely wonderful. I have a nice room. What more could you want?” – Hazel.

“I like the fact that the care is good and it’s really friendly. It’s like family.” – Isabel.

“The welcoming atmosphere. You feel as though everyone is happy to see you. It’s a friendly place.” – Daisy.

“We liked it when we first came through the front door - there’s something nice about the place. It’s friendly and the staff are brilliant.” – Jim.
Updated: 20 Jul 2022
Type Hours Per Week Status Details
Registered Nurse Yes We have 3 Registered Nurses, including our Manager. A Registered Nurse is on call 24/7.
Nurse Practitioner Negotiable
Physiotherapist Negotiable Available if required though referral.
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist Yes
Activities Co-ordinator Yes Willard offers 30 hours per week (6 hours a day) of recreation and activities. Activities include: Van trips, Shopping outings, Inter rest home bowls and housie tournaments, gardening, exercises...
Hairdresser Yes Our friendly hairdresser visits weekly to pamper our residents.
Podiatrist Yes 6 weekly visit is made by a local podiatrist to meet the needs our feet.
Dietitian Yes All menus are overseen by a dietitian and we have access to local dieticians privately and through the public systems.
Accredited Visitors Yes
Kaumatua Negotiable Available if required
Chaplain/Spiritual Advisor Yes Willard has a strong affiliation with local churches. We offer weekly inhouse services and have a chaplain available at all times to meet our residents spirtual needs. We can also support our residents to get to thier local church for services.
Other Personnel Yes Willard ensures our staff maintain a high level of education. We also encourage our staff to complete thier level 3 education in care of the older person.
Updated: 20 Jul 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
End of Life/Palliative Care Yes Willard Home works very closely with Arohanui Hospice.
Dialysis Yes Willard can work in partnership with the Renal Specialist Team at Palmerston North Hospital.
Wound Care Yes
Diabetic Care Yes Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance.
Continence Advice Yes Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance.
Stomal Therapy Yes Accessible through referral
Stroke Rehabilitation Yes Accessible through referral
Spinal Injuries Care Yes
Infection Control Yes We have a designated Infection Control Nurse on staff.
Surgical Followup Yes Accessible
Psychiatric Care Yes Accessible through referral
Community Health Yes Accessible through referral
Clinical Management Yes Willards Manager has worked in the Aged Care sector for a number of years, and has worked at Willard Home for over 10 years now.
Other Specialties Yes Willard has access to Nurse specialists through referral.
Updated: 20 Jul 2022
Feature Status Details
May Bring Own Furniture Yes We encourage residents to bring their own belongings, as this is their home. Many residents bring along photos, artwork, ornaments, furniture and bed covers.
Single Rooms Yes
Rooms suitable for a couple Yes We welcome couples at Willard Home, talk to us about the options available. We have a number of rooms which may facilitate a couple.
Alcohol Permitted Yes
Pets In Residence Yes Willard is home to one cats Smokey. We also have a free range chicken coup which we share with the school next door. We encourage residents to take ownership of their animals with our support.
Negotiate To Bring Own Pet Yes We understand that pets are part of the family too. Willard welcomes you to bring your friendly pets, we will support you to support them. We also encourage families to bring their pets to visit us.
Phone Access In Own Room Yes Accessible
Resident can adjust heating in own room Yes
Lounges/seating areas Yes Residents enjoy the community feel, shared lounges, entertaining areas and gardens/courtyards.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes Willard has a van for outings which is in use most days.
Whanau Room Yes
Maori Kaupapa Yes Accessible
Newsletter Yes Willard maintains regular contact with families though letters and phone calls.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Willard is a smokefree facility, we do however provide a designated smoking area for residents only.
Updated: 20 Jul 2022
Special Features
Special Features
Eden Alternative- a philosophy of care

We have adopted the Eden Alternative at Willard Home, which means we work to create vibrant living and work environments for our residents. We encourage residents to maintain their own routines and continue with hobbies and interests. Residents' pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life.
Updated: 20 Jul 2022
Interests & Activities
Interests & Activities
A highlight for many residents is the social life and companionship at Willard Home. As well as enjoying the company of others at a similar stage of life, Willard Home residents get involved in organising daily happenings and special events – making the most of the varied social calendar.

We have a wide range of interest groups. Regular activities and events include sight-seeing trips, guest entertainers, craft, themed parties and gardening.

Activity and interest groups and programmes are tailored to the interests of residents. This may include: Activity programme, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Children, Church, Companion Club, Concerts, Craft, Digital camera, Electric beds, Entertainers, Fax, Games, Garden, Gardening, Happy Hour, Indoor Games, Library, Minibus, Minigolf, Movies, Music, Newspaper reading, Outings, Reading, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Videos
Updated: 20 Jul 2022
Additional Information
Additional Information
Topic Details
Staffing qualifications and details We offer excellent care and clinical oversight because of the dedicated team working in the home.
Details about meals We have an excellent cook and Willard Home is renowned for its high quality food. Each day we provide our residents their breakfast, lunch, dinner, dessert and snacks. We’ll make sure you always have plenty of delicious food to enjoy. Our menus are co-designed by a dietician and chef to ensure there is plenty of diversity and that your meals are nutritious and satisfying, made right on-site. Morning and afternoon tea is served around the home and snacks and fruit are always available in the dining room or kitchenettes.
Associated Complexes Brightwater Home in Palmerston North & Coombrae Home in Feilding.
Updated: 20 Jul 2022
Languages Spoken
Languages Spoken
Language Status Details
Deaf Blind Sign Language Yes
English Yes
Interpreter Yes Available on request.
Maori - Te Reo Yes
Sign Language Yes
Updated: 20 Jul 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
(Other comments) Yes Willard Home welcomes people of all religious backgrounds and assists residents in making arrangements for worship. Willard has access to a chaplain, who visits a number of times a week and is available on call 24 hours a day.
Updated: 20 Jul 2022
Location Distance Details
Public Transport 0.02 Km The bus stop is just around the corner. Taxis (discounts may apply) available at all times.
Shops 2.00 Km Terrace End shops and The Square.
Mall 2.50 Km The Plaza is a short car trip away, or join us on a shopping trip in our van.
Parks 0.02 Km Situated immediately neighbouring Russell Street Primary School.
Library 0.05 Km We have an onsite library and we have fortnightly library calls at Willard Home. The Moblie Bus Library stops on Russell Street, 50m away.
Updated: 20 Jul 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Spark of Life Yes
The Eden Alternative Yes Willard Home has adopted the Eden Alternative. Working to create vibrant living for our residents. Pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life.
Other details Yes QPS Benchmarking
Approved provider of Professional Development and Recognition Programme New Zealand Aged Care Association (NZACA) Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 20 Jul 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.