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Benhaven Rest Home

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Benhaven Rest Home
Rest Home Care
29 Golders Road
Elderslea, Upper Hutt
Upper Hutt 5018
Postal Address
29 Golders Road, Upper Hutt
Hutt Valley
(04) 527 8727
(04) 527 8726
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Benhaven Care Ltd - 021 262 7832
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“Love and a Safe environment”


Unlike the larger institutions our home is small and provides a friendly, safe and supportive environment with a warm homely atmosphere.

We pride ourselves on our service, which ensures that each resident is cared for by caregivers who have the time to get to know them and their needs.

Families quickly become part of the Benhaven community and are welcome at all times.

"Benhaven’s very personal and homely atmosphere, the wonderful food and warm welcome to us all, provided the next best thing to having Mum at home. But most of all we were truly blessed by the genuine love and care shown to Mum and in the way the staff supported the whole family in this journey by sharing in our sorrow and our laughter."
extract from family testimonial....

Service/Facility Details
Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 25 Jul 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care21
Updated: 7 Aug 2017
We have testimonials from families of former residents available upon application. The following is an extract from a testimonial:-

"We were offered placement for Mum at Benhaven Rest Home, which we sadly and reluctantly accepted.
We expected that the care provided at Benhaven would be kind and competent. What we didn’t expect - but were delighted to discover, was that the Benhaven staff were genuinely interested in all aspects of Mum’s care, were very loving to her and very supportive of the whole family."
Updated: 25 Jul 2016
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable as required
Occupational Therapist Negotiable
Diversional Therapist Yes
Activities Co-ordinator Yes We have two Activity Officers who between them work six days a week.
Hairdresser Yes as required
Podiatrist Yes
Dietitian Yes Menus reviewed regularly
Accredited Visitors Yes Chaplains
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Negotiable
Updated: 25 Jul 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Oxygen Management Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes as required from HVDHB
Infection Control Yes
Gerontological Care Yes As required through HVDHB
Community Health Yes As required through HVDHB.
Clinical Manager Yes Registered Nurse.
Other Nursing Specialities Yes RN has been trained in Respiratory, Diabetes and Cardiac.
Psychiatrist Yes For those under Mental Health Services.
Other Post Graduate Specialities Yes
Updated: 25 Jul 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 25 Jul 2016
Under 65 yrs with Disability Yes Currently have 5 people under 65 with disabilities.
Day Care Yes
Other End of Life/Palliative Care Yes In partnership with Te Omanga Hospice.
Rooms (Single) Yes 15 rooms
Rooms (Shared) Yes 3 rooms.
Rooms (Suit Couple) Yes
Ensuite Yes 10 rooms
May Bring Own Furniture Yes
Alcohol Permitted Yes under agreement and supervision
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room No fully centrally heated
Maori Kaupapa Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes 2 lounge areas
Outings Yes We have our own vehicle termed the "Benhaven Express"
Smoking Permitted Yes outdoors only (area available)
Semi-Secure Yes Semi security gate, sign posted.
Sprinklers Yes
Audit report available Yes MOH website, or upon request
Updated: 25 Jul 2016
Special Features
Special Features
We are small, very personal and not in the least institutional.
We have great staff, and offer great care. Our current residents have been with us for an average of 3.93 years each.

We cater for those who have some special needs that other Rest Homes are not able to offer. These include:
• EPOA or Welfare Guardianship can be arranged.
• We cater for those who smoke.
Other aspects of our facility include:
• We have regular activities and entertainment.
• We are an “open” facility but can, and do cater for those with some level of dementia or wandering.
• We cater for people in wheelchairs, so long as they can transfer (able to stand and move short distances)
• We are certified by the Ministry of Health to provide care for the elderly and for those under 65 who suffer from Physical or Intellectual disabilities.
Updated: 25 Jul 2016
Interests & Activities
Interests & Activities
We arrange a wide variety of activities for our residents. These can be in house or part of a planned outing by Rest Home or one of its support groups.

We try to provide everyone with what they want.

The following are available and have been utilised by residents in the past.
BBQ, Big print books, Blind Foundation talking books, Board games, Bowls, Breakfast in bed, Care and Craft, , Concerts, Digital camera, Email, Entertainers, Entertainment, Exercises, Fax, Garden, Gardening, Hydrotherapy, Interdenominational services, Internet, Massage, Meal choices, Movies, Music, Newspaper reading, Outings, Parties, Petanque, RSA, Rotary, Service women (Soroptimists), Sing-a-longs, Sky TV, Videos, Visitors (always welcome)
Updated: 25 Jul 2016
Additional Information
Additional Information
Details re Meals We have the most wonderful cooks who provides meals that are interesting, attractive and good for you. We work on a three week menu that changes daily. Benhaven meals are a talked about specialty!
Staffing Details Our owner is the administrator of the home and is available most times to address concerns of residents or their families or to just be there to listen. We have a Nurse Manager who is responsible for the medical/clinical operation of the facility, oversees experienced Care stuff in their role to deliver optimum care to our residents. Some of these Caregivers have been at Benhaven for 10 plus years and are a valued members of the team. We have a mix of male, female and several nationalities to cover a wide mix of needs and culture to the team
Fees Details/Fees Do Not Include Specialist care such as Dental, Optometrist, etc. Any specialist care will be arranged if needed at resident family cost.
Updated: 25 Jul 2016
Languages Spoken
Languages Spoken
Chinese Yes
English Yes
Fijian Indian Yes
Mandarin Yes
Maori - Te Reo Yes
Updated: 25 Jul 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Christian Yes
Inter denominational Yes weekly service
Roman Catholic Yes weekly service
Updated: 25 Jul 2016
Public Transport 0.50 km on Fergusson Drive
Shops 2.00 km Upper Hutt City
Mall 2.00 km Logan Plaza
Parks 2.00 km Maidstone Park
Library 2.00 km Upper Hutt Library
Updated: 25 Jul 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Six of our caregivers hold this qualification
Updated: 25 Jul 2016