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Ellerslie Gardens Lifecare

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At a glance
Ellerslie Gardens Lifecare
20 Clare Place
Mt Wellington
Auckland 1060
Postal Address
Same as above
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Shivani Maharaj
Heritage Lifecare
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors as usual (but not if you're unwell or recently returned from overseas)
Make your home at Ellerslie Gardens Lifecare.

When it comes to everyday life, Ellerslie Gardens makes it easy with personalised rest home, hospital and respite care. The well-appointed rooms all look out onto sheltered courtyards or garden views and come complete with ensuites, a call bell system, and WiFi.

Centrally located but away from the hustle and bustle, Ellerslie Gardens is just a hop, skip and jump from the Ellerslie and Mount
Wellington centres, with a bus stop and train station nearby.

We offer everything from a scooter bay to SKY TV, physiotherapy, podiatry, hairdressing and health checks. We have a range
of recreational activities including indoor bowls, exercise classes, quizzes and bingo. Our facility van is also always on hand for outings – including trips to the local RSA.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 26 Oct 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 59
Vacancy Yes
Rooms are large with full ensuite facilities and ranchsliders to outside area. Some Room are very large double with kitchennette and full ensuite which are very popular for couples. Additional charges may apply for superior rooms occupied by one person.
Impending vacancy Yes
Premium Room Charges Some Rooms from $10.00/day up to $30.00/day as at 04 Aug 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 16 Aug 2022
Compliments From Mercy Hospice Team. Well done to you all for doing such an amazing job in challenging circumstances in the recent care of our young MND client. Keep up the good work. - Kate Y

Just want to acknowledge the care "beyond and above" that staff at Ellerslie Gardens gave to our patient. It was an amazing commitment.
- Janet

Really appreciate all the kindness and care given to our patient and support for her family during their long journey. - June

Thank you for all your care. A huge challenge well done. - Jo

Amazing care given in an unusual and sometimes difficult situation - A

Patricia and Staff,
Our Aunt Eva was only with you a short time but the service was exceptional. We thank you so much for allowing us to stay with our Aunt, providing us with tea and coffee making facilities in the room and making us so comfortable in the last days. We cannot thank you enough and will never forget this experience.

- Pam and Terry D. September 2016.
Updated: 15 Nov 2018
Type Hours Per Week Status Details
Registered Nurse 24/7 Yes We provide 24 hour Registered Nurse cover. The Care Home Manager & Clinical Manager are Registered Nurses. The Registered Nurses are responsible for coordinating care of our hospital residents and provide clinical oversight & guidance to our Caregivers.
Nurse Practitioner Negotiable We have access to specialised nursing services if required and have a positive working relationship with our local DHB.
Enrolled Nurse 80 Yes Our Registered Nurses are supported by experienced Enrolled Nurses who are primarily based in our resthome and are responsible for coordinating care for our resthome residents and supporting the team of Caregivers.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist 1 Yes Our Physiotherapist conducts weekly visits to assess, develop and evaluate mobility lifestyle plans for residents. He works in consultation with the Registered Nurses to ensure positive outcomes are achieved for residents.
Occupational Therapist Negotiable Can be arranged.
Social Worker (on site) Negotiable Can be arranged.
Diversional Therapist Negotiable Could be arranged if necessary.
Activities Co-ordinator 40 Yes
Hairdresser 16 Yes Mondays and Wednesdays.
Podiatrist 8 Yes Every 4 weeks.
Dietitian Negotiable All menus are Dietitian approved annually. A Dietitian can be arranged for general advice and to oversee special needs.
Accredited Visitors Yes Age Concern, Advocacy Service and other community support groups
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community. Orakei Marae/Matewhiki Karehana Ngati Whatua Ki Tamaki is our local iwi.
Chaplain/Spiritual Advisor Yes A Catholic Priest visits Wednesdays weekly, and an Anglican Minister visits third Thursday each month. Both visit rooms and hold services in our small lounge. Various other religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Ellerslie Gardens has a range of services available, such as email assistance, pharmacy and medication administration, housekeeping and laundry services, appointment transportation, and interpreter services. We are able to arrange for our residents if required.
Updated: 13 Jun 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Oxygen Concentrators available.
Gastronomy/Nasogastric Management Yes Provide care of PEG and Nasogastric feeds.
End of Life/Palliative Care Yes We accept Residents requiring Pallative Care and work in collaboration with Hospice and Palliative Care Team.
Dialysis Yes Access to a Specialist if necessary, have cared for Residents on Dialysis in the past.
Wound Care Yes Access to Specialist
Diabetic Care Yes Access to Specialist
Continence Advice Yes Access to Specialist
Stomal Therapy Yes Access to a Therapist to visit.
Stroke Rehabilitation Yes Access and referrals made as necessary, ordered by Doctors
Tracheotomy Care Yes Access to Specialists.
Spinal Injuries Care Yes Access to a Specialist as required
Infection Control Yes Infection Prevention Officer and Representatives.
Surgical Followup No We do not provide this on site but can faciliate transport to any follow up outpatient appointments.
Psychiatric Care Yes Referrals to Mental Health Team
Community Health Yes
Clinical Management Yes Clinical Services Manager is a Registered Nurse
Updated: 5 Jul 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Respite Care is available through Respite Programme and Carer Support, dependant on bed availability.
Carer Support Yes Carer Support is available depending on bed availability. Top up charges apply.
Subsidised Yes Funding is through the Respite Care or Carer Support, however a top-up charge may apply.
Booking can be made in advance Yes We are only able to accoommodate short notice advance bookings if a room is available.
Updated: 5 Jul 2017
Feature Status Details
May Bring Own Furniture Yes Rooms are fully furnished and encourage residents to personalize their rooms.
Single Rooms Yes Rooms are equipped with a nurse call system, spacious showers, personal heater, phone access, and safety grab rails. Freeview and Sky TV access is available.
Shared Rooms Yes All rooms are single, however some of the large rooms are able to accommodate two persons comfortably.
Rooms suitable for a couple Yes Large, self contained superior rooms are suitable for couples. No additional charge.
Ensuite Yes All rooms have partial ensuites. Those with full ensuites charges may apply.
Alcohol Permitted Yes Happy Hour is weekly on a Tuesday and other special occasions. Residents are welcome to purchase their own alcohol for their personal use at their own cost.
Pets In Residence No Pets are welcome to visit only.
Negotiate To Bring Own Pet No We apologise we are unable to accommodate requests to bring in pets to board in.
Phone Access In Own Room Yes This is at a cost to the resident for installation and monthly charges.
Wifi Yes Wifi services is available free of cost for residents
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Communal lounges in the complex are equipped with comfortable seating, a stereo system and televisions with Freeview TV and DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Female residents only No We cater for female and male residents.
Male residents only No We cater for male and female residents.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes We work in collaboration with Hospice to provided quality palliative care services to our residents requiring specialised care.
Day Programme for day stay clients Yes Day Care is available through Carer Support funding. We apologise if we are unable to provide a pick up or drop off service.
Outings Yes As part of the activities programme, regular weekly trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes Available as well as a family kitchenette.
Maori Kaupapa Yes
Residents Committee Yes We have a monthly resident meeting.
Family Committee Yes Family members are welcome to attend resident meetings.
Newsletter Yes A Quarterly Heritage newsletter is available.
Policy for management of challenging behaviour Yes We work with Mental Health Services for Older People and family/whanau to ensure individual needs are assessed and met.
Confused Residents Yes This would need to be fully discussed prior to enable consideration of admission.
Smokers Room Yes Smokers room is located outside, in the courtyard behind the kitchen. Smoking is not permitted in bedrooms or in outside courtyard areas.
Smoking Permitted Yes Only in the Smokers Room.
Updated: 15 Nov 2018
Special Features
Special Features
Ellerslie Gardens Lifecare Complex offers all the benefits of a care facility, including entertainment, activities and companionship. The site provides a convenience shop, paraplegic toilets, and separate dining room and lounge facilities. The facility is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.

The facility boasts magnificent landscaped and vegetable gardens, with a BBQ area and a courtyard for quiet and peaceful sitting and relaxing. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.

Some of our Rooms are also very large, with kitchenettes including a microwave, fridge and kettle, so a level of independence and homelike environment can be enjoyed - especially when there are visitors. They are similar to a studio apartment and are very popular for couples. These have a full ensuite and the ability to have a sitting/dining area. They also have a ranch slider allowing access to the gardens. There are also large windows allowing plenty of light. Additional charges may apply.

Updated: 15 Nov 2018
Interests & Activities
Interests & Activities
Ellerslie Gardens has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression. Every morning our Activity Coordinator visits each Resident every morning and informs them of what is happening that day, and a Weekly Social Calendar is printed and on the notice board, with copies at Reception.

Age Concern, Alzheimer's Society and other associations are easily accessed through us and we welcome them to our facility. Large print books and Blind Foundation listening books form part of our library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Workshop, billiards, card group, board games, jigsaws, indoor bowls, concerts, outside Entertainers, Cultural Performances, Parties with family members, and birthday celebrations complete with cake, present and photos!

There is also active involvement in community events, with visits to the Mt Wellington Panmure RSA once a month as we have quite a few RSA members in our facility. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 15 Nov 2018
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Fees include everything except non subsidised prescription items, hairdresser and podiatrist. All details are outlined in our Admission Agreement.
Staffing qualifications and details Trusted, reliable staff that have worked at Ellerslie Gardens for a long time. Staff do not tend to leave and consider Ellerslie Gardens as an extension of their own families. Ellerslie Gardens is owned by Harbourside Investments.
Details about meals Seasonal menus - all approved by Dietician. Excellent Cook. Individual needs and preferences catered for.
Updated: 5 Jul 2017
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Greek Yes
Hindi Yes
Interpreter Yes Access to an Interpreter
Maori - Te Reo Yes
Niuean Yes
Punjabi Yes
Rarotongan Yes
Samoan Yes
Tongan Yes
Updated: 5 Jul 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes We are able to accommodate our residents' spiritual needs as requested. Spiritual advisor services are available.
Hindu Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Sikh Yes
Shinto Yes
(Other comments) Yes Catholic priest as requested and monthly visits for Holy Communion. Every third Thursday the Anglican Minister visits.
Updated: 15 Nov 2018
Location Distance Details
Public Transport 0.25 Km Corner of Clare Place and Ellerlsie Panmure Highway
Shops 1.00 Km Panmure
Mall 4.00 Km Sylvia Park
Parks 2.00 Km Mt Wellington Regional Park
Library 0.00 Km Own library and Library bus comes once a month.
Updated: 5 Jul 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 15 Nov 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.