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Willard Home

At a glance
Willard Home
Rest Home
17 Russell St
Palmerston North
Palmerston North 4414
Postal Address
Same as above
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Christine Tester - (06) 357 6959
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Willard Home Willard Home Willard Home
Enliven’s Willard Home is a place where you will feel at home as soon as you walk through the door. Situated right next to Palmerston North’s Russell Street School, the sound of children’s laughter is often heard at this friendly and vibrant home.

Willard Home offers rest home level care as well as short-term respite. Sister-site Brightwater Home also offers dementia and hospital care, health recovery, and an engaging day programme, so as your needs change so too can the support we provide.

At Enliven, we create age-friendly communities where people are happy and thrive regardless of their age or ability. As well as providing day-to-day support and clinical care, we take into account the physical, social, emotional, and cultural needs of each person we support.

Our elder-directed philosophy means we put residents at the heart of everything we do. When you or your loved one moves into an Enliven home, you’re joining a unique and special community. This means we work to ensure the elders of Willard Home have companionship, variety and spontaneity, fun, meaningful activity, and purpose in their lives. It ensures that elders are involved in decisions that relate to both their personal wellbeing and what happens at their home.

Our staff are not only highly trained, they’re also friendly, caring and embrace our elder-directed philosophy of care. Our nurses are on-duty 24-hours-a-day and the doctor also visits regularly. We are in regular contact with residents to ensure all clinical needs are met.

As an Enliven home, we’re proud to be more than just ‘family friendly’. At Willard Home, your family is part of our family, which means you’ll find there are no set visiting times. After all, family, friends, and the community play a big part in life here.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 21 Feb 2024

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 44
Vacancy Yes
Rooms available for short stay (respite) or permanent admissions. Come along and see our wonderful new garden.
Impending vacancy No - For short stay or permanent
Short stay considered Yes
Premium Accommodation Charges Yes as at 21 Feb 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 22 Jul 2024

There are many reasons why people enjoy living at Enliven’s Willard Home. We asked some of the residents that live there what they like the most about their home.

“Everyone is friendly. We have entertainment and we do such a lot. We go on van trips all around the place. You’re not sitting and doing nothing here.”
– Faye, resident.

“The food is lovely. The caregivers are absolutely wonderful. I have a nice room. What more could you want?”
– Hazel, resident.

“I like the fact that the care is good and it’s really friendly. It’s like family.”
– Isabel, resident.

“The welcoming atmosphere. You feel as though everyone is happy to see you. It’s a friendly place.”
– Daisy, resident.

“We liked it when we first came through the front door - there’s something nice about the place. It’s friendly and the staff are brilliant.”
– Jim, resident.

Updated: 21 Feb 2024

Type Hours Per Week Status Details
Registered Nurse Yes We have 4 Registered Nurses, including our Manager. A Registered Nurse is on call 24/7.
Nurse Practitioner Negotiable
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable Available if required though referral.
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist Yes
Activities Co-ordinator Yes Willard offers 30 hours per week (6 hours a day) of recreation and activities. Activities include: Van trips, Shopping outings, Inter rest home bowls and housie tournaments, gardening, exercises...
Hairdresser Yes Our friendly hairdresser visits weekly to pamper our residents.
Podiatrist Yes 6 weekly visit is made by a local podiatrist
Dietitian Yes All menus are overseen by a dietitian and we have access to local dieticians privately and through the public systems.
Accredited Visitors Yes
Kaumatua Negotiable Available if required
Chaplain/Spiritual Advisor Yes Willard has a strong affiliation with local churches. We offer weekly inhouse services and have a chaplain available at all times to meet our residents spirtual needs. We can also support our residents to get to their local church for services.
Other Personnel Yes Willard ensures our staff maintain a high level of education. We also encourage our staff to complete thier level 3 education in care of the older person.

Updated: 21 Feb 2024

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
End of Life/Palliative Care Yes Willard Home works very closely with Arohanui Hospice.
Dialysis Yes Willard can work in partnership with the Renal Specialist Team at Palmerston North Hospital.
Wound Care Yes
Diabetic Care Yes Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance.
Continence Advice Yes Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance.
Stomal Therapy Yes Accessible through referral
Stroke Rehabilitation Yes Accessible through referral
ACC Rehabilitation Yes
Spinal Injuries Care Yes
Infection Control Yes We have a designated Infection Control Nurse on staff.
Surgical Followup Yes Accessible
Psychiatric Care Yes Accessible through referral
Community Health Yes Accessible through referral
Clinical Management Yes Willards Manager has worked in the Aged Care sector for a number of years, and has worked at Willard Home for over 10 years now.
Other Specialties Yes Willard has access to Nurse specialists through referral.

Updated: 21 Feb 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Other Short Stay Programme Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes

Updated: 21 Feb 2024

Feature Status Details
May Bring Own Furniture Yes We encourage residents to bring their own belongings, as this is their home. Many residents bring along photos, artwork, ornaments, furniture and bed covers.
Single Rooms Yes
Rooms suitable for a couple Yes We welcome couples at Willard Home, talk to us about the options available. We have a number of rooms which may facilitate a couple.
Ensuite Yes We have a premium room here at Willard that has its own ensuite. All other rooms have communal toilets and showers.
Alcohol Permitted Yes
Pets In Residence Yes Willard is home to one cat Smokey. We also have a free-range chicken coup which we share with the school next door. We encourage residents to take ownership of their animals with our support.
Negotiate To Bring Own Pet Yes We understand that pets are part of the family too. Willard welcomes you to bring your friendly pets, we will support you to support them. We also encourage families to bring their pets to visit us.
Phone Access In Own Room Yes Accessible
Wifi Yes Willard has both normal and high speed wifi available.
Resident can adjust heating in own room Yes
Lounges/seating areas Yes Residents enjoy the community feel, shared lounges, entertaining areas and gardens/courtyards.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes Willard has a van for outings which is in use most days. Scenic tours around Palmerston North, also visits to Foxton Beach and over to Woodville etc
Māori Kaupapa Yes Accessible
Newsletter Yes Willard maintains regular contact with families through letters and phone calls.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Willard is a smokefree facility, we do however provide a designated smoking area for residents only.

Updated: 21 Feb 2024

Special Features
Special Features
Eden Alternative- a philosophy of care

We have adopted the Eden Alternative at Willard Home, which means we work to create vibrant living and work environments for our residents. We encourage residents to maintain their own routines and continue with hobbies and interests. Residents' pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life.

Updated: 21 Feb 2024

Interests & Activities
Interests & Activities
A highlight for many residents is the social life and companionship at Willard Home. As well as enjoying the company of others at a similar stage of life, Willard Home residents get involved in organising daily happenings and special events – making the most of the varied social calendar.

We have a wide range of interest groups. Regular activities and events include sight-seeing trips, guest entertainers, craft, themed parties and gardening.

Activity and interest groups and programmes are tailored to the interests of residents. This may include: Activity programme, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Children, Church, Companion Club, Concerts, Craft, Digital camera, Electric beds, Entertainers, Fax, Games, Garden, Gardening, Happy Hour, Indoor Games, Library, Minibus, Minigolf, Movies, Music, Newspaper reading, Outings, Reading, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Videos, Vegetarian

Updated: 21 Feb 2024

Additional Information
Additional Information
Topic Details
Staffing qualifications and details We offer excellent care and clinical oversight because of the dedicated team working in the home.
Details about meals We have an excellent cook and Willard Home is renowned for its high quality food. Each day we provide our residents their breakfast, lunch, dinner, dessert and snacks. We’ll make sure you always have plenty of delicious food to enjoy. Our menus are co-designed by a dietician and chef to ensure there is plenty of diversity and that your meals are nutritious and satisfying, made right on-site. Morning and afternoon tea is served around the home and snacks and fruit are always available in the dining room or kitchenettes.
Associated Complexes Brightwater Home in Palmerston North & Coombrae Home in Feilding

Updated: 21 Feb 2024

Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Cantonese Yes
Deaf Blind Sign Language Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes Available on request
Māori - Te Reo Yes
Sign Language Yes

Updated: 21 Feb 2024

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
(Other comments) Yes Willard Home welcomes people of all religious backgrounds and assists residents in making arrangements for worship. Willard has access to a chaplain, who visits a number of times a week and is available on call 24 hours a day.

Updated: 21 Feb 2024

Ethnic Diets
Ethnic Diets
Ethnic Diet Status Details
Vegan Yes
Vegetarian Yes

Updated: 21 Feb 2024

Location Distance Details
Public Transport 0.02 Km The bus stop is just around the corner. Taxis (discounts may apply) available at all times.
Shops 2.00 Km Terrace End shops and The Square.
Mall 2.50 Km The Plaza is a short car trip away, or join us on a shopping trip in our van.
Parks 0.02 Km Situated immediately neighbouring Russell Street Primary School.
Library 0.05 Km We have an onsite library and we have fortnightly library calls at Willard Home. The Moblie Bus Library stops on Russell Street, 50m away

Updated: 10 Oct 2023

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Spark of Life Yes
The Eden Alternative Yes Willard Home has adopted the Eden Alternative. Working to create vibrant living for our residents. Pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life.
Other details Yes QPS Benchmarking
Approved provider of Professional Development and Recognition Programme Aged Care Association New Zealand (ACA) Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 10 Oct 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.