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Willard Home

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Information Pack
At a glance
Vacancy
Yes
Name
Willard Home
Category
Rest Home Care
Address
17 Russell St
Palmerston North 4414
DHB
MidCentral
Phone
(06) 357 6959
Email
View Email Address
Web
Visit Website
Personnel
Manager
Christine Tester - (06) 357 6959
Owner
Presbyterian Support Central
Photos
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Description
Enliven’s Willard Home is a place where you will feel at home as soon as you walk through the door. Situated right next to Palmerston North’s Russell Street School, the sound of children’s laughter is often heard at this friendly and vibrant home.

OUR PHILOSOPHY
Willard Home, like all Enliven Central homes, embraced an elder directed model of care called the Eden Alternative.

This means we work to ensure the elders of Willard Home have companionship, variety and spontaneity, fun, meaningful activity and purpose in their lives. It ensures that elders are involved in decisions that relate to both their personal wellbeing and what happens at their home.

Here, residents are supported to maintain their independence and routines, and to continue with hobbies, interests and passions, in a way that’s right for the individual.

OUR PEOPLE
Our staff are not only highly trained, they’re also friendly, caring and embrace our elder-directed philosophy of care.

SERVICES
Enliven’s Willard Home offers rest home care, as well as short term respite and health recovery care.

FAMILY AND FRIENDS
As an Enliven home we’re proud to be more than just ‘family friendly’. At Willard Home, your family is part of our family. After all, family, friends and the community play a big part in life here.

At Willard, you’ll find there are no set visiting times; you can invite your grandchildren, family and friends to visit at any time. Plus we have a great toy box and games to keep the little ones entertained!

You may like to invite family or friends to join in the special events and social outings organised by Willard Home. And of course, family and friends are always welcome to join you for a meal.
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 6 Jul 2016
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care44
Long term vacancyYes
Short term vacancyYes
Impending vacancyNo
Updated: 30 Mar 2017
Testimonials
There are many reasons why people enjoy living at Enliven’s Willard Home. We asked some of the residents that live there what they like the most about their home.

“Everyone is friendly. We have entertainment and we do such a lot. We go on van trips all around the place. You’re not sitting and doing nothing here.” – Faye.

“The food is lovely. The caregivers are absolutely wonderful. I have a nice room. What more could you want?” – Hazel.

“I like the fact that the care is good and it’s really friendly. It’s like family.” – Isabel.

“The welcoming atmosphere. You feel as though everyone is happy to see you. It’s a friendly place.” – Daisy.

“We liked it when we first came through the front door - there’s something nice about the place. It’s friendly and the staff are brilliant.” – Jim.
Updated: 22 Jul 2016
Personnel
TypeHours Per WeekStatusDetails
Nurse Practitioner Negotiable
Registered Nurse Yes We have 3 Registered Nurses, including our Manager. A Registered Nurse is on call 24/7.
Physiotherapist Negotiable Available if required though referral.
Occupational Therapist Negotiable
Own Social Worker Negotiable
Diversional Therapist Yes
Activities Co-ordinator Yes Willard offers 30 hours per week (6 hours a day) of recreation and activities. Activities include: Van trips, Shopping outings, Inter rest home bowls and housie tournaments, gardening, exercises...
Hairdresser Yes Our friendly hairdresser visits weekly to pamper our residents.
Podiatrist Yes 6 weekly visit is made by a local podiatrist to meet the needs our feet.
Dietitian Yes All menus are overseen by a dietitian and we have access to local dieticians privately and through the public systems.
Accredited Visitors Yes
Kaumatua Negotiable Available if required
Chaplain/Spiritual Advisor Yes Willard has a strong affiliation with local churches. We offer weekly inhouse services and have a chaplain available at all times to meet our residents spirtual needs. We can also support our residents to get to thier local church for services.
Other Personnel Yes Willard ensures our staff maintain a high level of education. We also encourage our staff to complete thier level 3 education in care of the older person.
Updated: 6 Jul 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes Willard Home works very closely with Arohanui Hospice.
Oxygen Management Yes
Surgical Followup Yes Accessible
Wound Care Yes
Diabetic Care Yes Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance.
Continence Advisor Yes Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance.
Infection Control Yes We have a designated Infection Control Nurse on staff.
Stomal Therapist Yes Accessible through referral
Psychiatric Care Yes Accessible through referral
Stroke Rehabilitation Yes Accessible through referral
Dialysis Yes Willard can work in partnership with the Renal Specialist Team at Palmerston North Hospital.
Spinal Injuries Yes
Gerontological Care Yes Our Registered Nurses and care staff have many years of experience working with the older adult in the Residential Care setting and the community.
Urology Yes Accessible through referral
Community Health Yes Accessible through referral
Clinical Manager Yes Willards Manager has worked in the Aged Care sector for a number of years, and has worked at Willard Home for over 10 years now.
Other Nursing Specialities Yes Willard has access to Nurse specialists through referral.
Psychologist Yes Accessible through referral
Psychiatrist Yes Accessible through referral
Other Post Graduate Specialities Yes Registered Nurses are encouraged to complete Post Grad Certificates/Diplomas.
Updated: 6 Jul 2016
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Caring for a family member at home can be a demanding job and sometimes carers need a short break to refresh. Willard Home welcomes residents who may require short term care. Care is also available for people who are convalescing after surgery or illness.
Advance bookings taken Yes
Subsidised service Yes Subsidies are often available from the local District Health Board. Alternatively, this can be arranged directly through us and privately funded.
Private paying service Yes
Updated: 6 Jul 2016
Features
FeatureStatusDetails
Day Care Yes
Other End of Life/Palliative Care Yes
Whanau Room Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes We welcome couples at Willard Home, talk to us about the options available. We have a number of rooms which may facilitate a couple.
May Bring Own Furniture Yes We encourage residents to bring their own belongings, as this is their home. Many residents bring along photos, artwork, ornaments, furniture and bed covers.
Alcohol Permitted Yes
Pets In Residence Yes Willard is home to two young cats, Smokey and Sox. We also have a bird aviary with breeding budgies and a free range chicken coup which we share with the school next door. We encourage residents to take ownership of their animals with our support.
Negotiate To Bring Own Pet Yes We understand that pets are part of the family too. Willard welcomes you to bring your friendly pets, we will support you to support them. We also encourage families to bring their pets to visit us.
Phone Access In Own Room Yes Accessible
Resident can adjust heating in own room Yes
Maori Kaupapa Yes Accessible
Newsletter Yes Willard maintains regular contact with families though letters and phone calls.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes Residents enjoy the community feel, shared lounges, entertaining areas and gardens/courtyards.
Outings Yes Willard has a van for outings which is in use most days.
Smokers Room Yes
Smoking Permitted Yes Willard is a smokefree facility, we do however provide a designated smoking area for residents only.
Sprinklers Yes Staff have regular fire and emergency training to ensure they know what to do in an emergency.
Audit report available Yes
Updated: 22 Jul 2016
Special Features
Eden Alternative- a philosophy of care

We have adopted the Eden Alternative at Willard Home, which means we work to create vibrant living and work environments for our residents. We encourage residents to maintain their own routines and continue with hobbies and interests. Residents' pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life.
Updated: 6 Jul 2016
Interests & Activities
A highlight for many residents is the social life and companionship at Willard Home. As well as enjoying the company of others at a similar stage of life, Willard Home residents get involved in organising daily happenings and special events – making the most of the varied social calendar.

We have a wide range of interest groups. Regular activities and events include sight-seeing trips, guest entertainers, craft, themed parties and gardening.

Activity and interest groups and programmes are tailored to the interests of residents. This may include: Activity programme, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Children, Church, Companion Club, Concerts, Craft, Digital camera, Electric beds, Entertainers, Fax, Games, Garden, Gardening, Happy Hour, Indoor Games, Library, Minibus, Minigolf, Movies, Music, Newspaper reading, Outings, Reading, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Videos
Updated: 22 Jul 2016
Additional Information
TopicDetails
Details re Meals We have an excellent cook and Willard Home is renowned for its high quality food. Each day we provide our residents their breakfast, lunch, dinner, dessert and snacks. We’ll make sure you always have plenty of delicious food to enjoy. Our menus are co-designed by a dietician and chef to ensure there is plenty of diversity and that your meals are nutritious and satisfying, made right on-site. Morning and afternoon tea is served around the home and snacks and fruit are always available in the dining room or kitchenettes.
Staffing Details We offer excellent care and clinical oversight because of the dedicated team working in the home.
Associated Complexes Brightwater Home in Palmerston North & Coombrae Home in Feilding.
Updated: 22 Jul 2016
Languages Spoken
LanguageStatusDetails
Deaf Blind Sign Language Yes
English Yes
Interpreter Yes Available on request.
Maori - Te Reo Yes
Sign Language Yes
Updated: 6 Jul 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
(Other comments) Yes Willard Home welcomes people of all religious backgrounds and assists residents in making arrangements for worship. Willard has access to a chaplain, who visits a number of times a week and is available on call 24 hours a day.
Updated: 6 Jul 2016
Distances
LocationDistanceDetails
Public Transport 0.02 km The bus stop is just around the corner. Taxis (discounts may apply) available at all times.
Shops 2.00 km Terrace End shops and The Square.
Mall 2.50 km The Plaza is a short car trip away, or join us on a shopping trip in our van.
Parks 0.02 km Situated immediately neighbouring Russell Street Primary School.
Library 0.05 km We have an onsite library and we have fortnightly library calls at Willard Home. The Moblie Bus Library stops on Russell Street, 50m away.
Updated: 6 Jul 2016
Credentials & Membership
Credentials & MembershipStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Rest Home MOH Audit Report Available. Yes As with all Residential Care a summary is available on the MOH website
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Spark of Life Yes
The Eden Alternative Yes Willard Home has adopted the Eden Alternative. Working to create vibrant living for our residents. Pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life.
Other details Yes QPS Benchmarking
Approved provider of Professional Development and Recognition Programme CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 11 Jan 2017

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