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WINDSORCARE Village - Resthome

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At a glance
Rest Home Care
1 Horseshoe Lake Road
Christchurch 8061
03) 385 3179
(03) 385 8176
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Dr Warren Smith, PhD - (03) 385 3179
Windsor House Cottage Trust
Other services
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A wonderful place to call home

Both my parents spent the last five years of their lives at Windsorcare - my mother in the Special Care Unit, and eventually the Hospital Level care, and my father in a cottage in the Village, followed by Resthome and Hospital Level/palliative care. My father enjoyed his cottage, making many friends among other residents and staff. All the staff at Windsorcare, at all levels, were friendly, professional and devoted to the elderly in their care. They not only became a second family to my parents, who were treated with love, respect and dignity at all times, but also gave wonderful support to me and my family. Highly recommended!

Restrictions - critical visitors only
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 26 Sep 2019
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Vacancy No
Enquiries are always welcome. For further information and to view our facility, please contact Gene Ruiz on 03 385 3179.
Impending vacancy No
Premium Room Charges Some Rooms as at 22 May 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 24 Sep 2020
"To the wonderful staff at Windsor house and the great respite care I received" (former staff member)

"Just as an aside your staff are fantastic to work with. I have been into many resthomes/hospitals in my time and I'm very impressed with how they interact with each other, the patients and myself as an outsider. It is much appreciated" (visiting physiotherapist).
Updated: 26 Sep 2019
TypeHours Per WeekStatusDetails
Registered Nurse Yes Very stable long-serving staff.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our staff all engage in on-going training. Many have their National Certificate in Age Care. Remuneration at Windsor is linked to training.
Physiotherapist Yes Contracted
Diversional Therapist Yes We have 2 Diversional Therapists and one assistant. They are all qualified and offer a varied programme.
Hairdresser Yes Visits weekly for two mornings
Podiatrist Yes Visits every fortnight. Very experienced with people who have Diabetes.
Dietitian Yes contracted
Accredited Visitors Yes
Chaplain/Spiritual Advisor Yes regular on site inter-denominational services. Priests visit for communion.
Other Personnel Yes visiting cottage nurse a choice of General practitioners Hearing clinic visiting dentist on request (dentures)
Updated: 26 Sep 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes
Wound Care Yes
Infection Control Yes
Clinical Management Yes
Updated: 26 Sep 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Available only in between permanent placements. We are happy to try to help.
Carer Support Yes limited day care strictly by negotiation
Subsidised Yes
Private Paying Yes
Booking can be made in advance No Sorry
Updated: 26 Sep 2019
May Bring Own Furniture Yes By agreement. Permitted limited items due to Health & Safety of residents and staff. Large or heavy items are not permitted because of cleaning and living requirements.
Single Rooms Yes
Ensuite Yes 20 ensuited rooms.
Alcohol Permitted Yes Happy hour weekly
Pets In Residence Yes We have a new aged cat who spends most of its time in the Rest Home. We encourage visits from family pets. Dogs must be on a leash when visiting.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes At own cost
Wifi Yes
Lounges/seating areas Yes separate lounge and dining rooms and Entertainment centre. Small atrium at end of each wing
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes Limited capacity
Palliative Care Contract Yes
Day Programme for day stay clients Yes strictly by negotiation with General Manager
Outings Yes regular and varied
Whanau Room Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Smoking Permitted Yes strictly in accordance with resident's alertness and in the designated area.
Updated: 26 Sep 2019
Special Features
Special Features
Not-for-Profit Charitable Trust.
Updated: 26 Sep 2019
Interests & Activities
Interests & Activities
Varied activities -housie, bowls, quiz, movies and regular/varied entertainment. Van outings. Big print books, Bowls, Church, Craft, Canine friends, Housie, Library, Newspaper reading, Shopping trips
Updated: 26 Sep 2019
Additional Information
Additional Information
What's included in your fees and what's not Please contact manager for details.
Updated: 26 Sep 2019
Languages Spoken
Languages Spoken
English Yes
Fijian Indian Yes
Filipino Yes
Updated: 26 Sep 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) No No particular religious affiliations. We do hold inter-denominational services. Our Diversional Therapists will try to arrange appropriate people for individual spiritual needs.
Updated: 26 Sep 2019
Public Transport 0.50 km Main bus services as well as Metro and Orbiter buses from the Mall. A bus stop outside our gate.
Shops 0.05 km Directly opposite The Palms Mall. (crossing from Golf Links Road.) Large Countdown supermarket, banks, post office, movie theatres and many specialty stores.
Mall 0.05 km Directly opposite The Palms Mall. (crossing from Golf Links Road.) Large Countdown supermarket, banks, post office, movie theatres and many specialty stores. Cafes and restaurants.
Parks 0.50 km Burwood Park
Library 0.50 km Shirley Library. Within the Mall site
Updated: 26 Sep 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes One of our Diversional therapists is a qualified assessor
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Sep 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.