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Victoria Epsom (formally Avonlea)

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Victoria Epsom (formally Avonlea)
Rest Home Care
28 Orakau Ave
(09) 963 2848
(09) 963 3048
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Kelly Nguyen - 09-963 2848
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Victoria Epsom is a small size boutique rest home with 24 beds. ‚ÄčIt is an enjoyable place for the residents who want to be more independent and still live lives to the full as much as possible.

The place offers a homey asmosphere with cosy lounge, sunny decks and garden which makes the residents feel like in their own home. There are various outdoor activities such as bus trip, shopping, swimming and many more to suit the residents best.

There are no restriction in opening hours, families and friends are welcome to visit any time. The residents here including the long term residents and boarders enjoy the company of each others just like living in a family. The healthcare staff with some who work here for over 15 years, are well trained staff with yearly update training, making the place the most enjoyable place for all the residents.

All enquiry about the room availability, please contact the duty manager. We also have a popular Day Stay Program with very affordable fee plus FREE pick up and drop off service.

Our Vision:
-To deliver holistic care for all residents.
- To maintain profesional and premium quality of care at all time.

Our Mission:
- Enhance quality of life.
- Promote respect and dignity.
- Create a fun and enjoyable environment.
- Deliver a high standard of care that focus continuously on quality improvement.

Our Service:
- Rest Home Level Care
- Respite Care
- Day Stay
- 24/7 on call GP and RN with great staffing ratios
- Quality food service
- Podiatry and Hairdressing
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 3 Aug 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 24
Vacancy Yes
Please contact manager for enquiry about vacancy
Impending vacancy No
Additional Room CostsNo
Updated: 26 May 2018

Updated: 14 Jan 2016
TypeHours Per WeekStatusDetails
Nurse Practitioner Yes
Registered Nurse 40 Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable If and when required.
Own Social Worker Negotiable If need arises
Diversional Therapist 20 Yes Shared between 2 ladies.
Activities Co-ordinator 20 Yes
Hairdresser Yes Weekly visits. Yvonne works wonders with your hair
Podiatrist Yes Once every 6 weeks
Dietitian Yes When required for special needs
Accredited Visitors 2 Yes Age Concern sends a nominated visitor.
Chaplain/Spiritual Advisor 1 Yes Chaplainess visits to give Communion.
Other Personnel Yes Residents have the choice of our Home Doctor or their own.
Updated: 15 Jan 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Other Post Graduate Specialities Yes Chinese Services
Updated: 8 Apr 2006
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 3 Aug 2015
Under 65 yrs with Disability Yes
Day Care Yes
Rooms (Single) Yes 18 single rooms with vanities.
Rooms (Shared) Yes We have 3 shared rooms. Some residents enjoy the company.
Rooms (Suit Couple) Yes 3
May Bring Own Furniture Yes We encourage residents to make their room as personal as possible.
Alcohol Permitted Yes Residents are welcome to have alcoholic drinks
Pets In Residence Yes 2 lovely Birds
Phone Access In Own Room Yes We have a portable phone and some rooms have phones in them.
Residents Committee Yes Monthly meeting or more often if necessary. Management gain valuable insight.
Policy for management of challenging behaviour Yes We do not restrain our residents but do have the required policy.
Confused Residents Yes A very small percentage of our residents are confused.
Lounges/seating areas Yes
Outings Yes Are organised or as residents request them.
Smoking Permitted Yes In designated areas.
Sprinklers Yes Sprinklers and smoke detectors
Updated: 15 Jan 2016
Special Features
Special Features

Updated: 15 Jan 2016
Additional Information
Additional Information
Details re Meals Home cooked on the premises with a menu created with the help of resident input. Our restaurant and cafe-experienced chefs speacialize in European and Chinese food.
Staffing Details High percentage of long term employed staff. Most of them have been working for our rest home for more than 5 years. As some of them have been working for us more than 10 years.
Associated Complexes Chinese and western culture services.
Fees Details/Fees Do Not Include Hairdresser, podiatrist, dentist, massage.
Updated: 23 Mar 2015
Languages Spoken
Languages Spoken
Arabic Yes
Cantonese Yes
Chinese Yes
Chinese dialect Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Chinese and Cantonese
Mandarin Yes
Samoan Yes
Tagalog Yes
Tongan Yes
Updated: 30 Dec 2012
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Buddhist Yes
Christian Yes
Confucius Yes
Tao Yes
Updated: 30 Dec 2012
Public Transport   Bus stop at both ends of the street (very handy).
Shops   4 minute stroll top the end of our road.
Mall 2.00 km St Lukes and Royal Oak
Parks 0.50 km Cornwall Park (One Tree Hill)
Library 1.50 km Epsom Public Library
Updated: 6 Mar 2013
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Care Association New Zealand Yes
Other details Yes Chinese communities
Care Association New Zealand
Updated: 19 Apr 2012