Victoria Epsom
At a glance
- Vacancy
- Yes
- Name
- Victoria Epsom
- Category
- Rest Home
- Address
- 28 Orakau Avenue
Epsom
Auckland 1023 - Postal Address
- 28 Orakau Avenue
Epsom
Auckland 1023 - Region
- Auckland
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- David Nguyen - 09-963 2848
- Owner
- David Nguyen - 02102280886
Other services
Photos
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Map
Victoria Epsom is a small size boutique rest home with 24 beds. It is an enjoyable place for the residents who want to be more independent and still live lives to the full as much as possible.
The place offers a homey asmosphere with cosy lounge, sunny decks and garden which makes the residents feel like in their own home. There are various outdoor activities such as bus trip, shopping, swimming and many more to suit the residents best.
There are no restriction in opening hours, families and friends are welcome to visit any time. The residents here including the long term residents and boarders enjoy the company of each others just like living in a family. The healthcare staff with some who work here for over 15 years, are well trained staff with yearly update training, making the place the most enjoyable place for all the residents.
All enquiry about the room availability, please contact the duty manager. We also have a popular Day Stay Program with very affordable fee plus FREE pick up and drop off service.
Our Vision:
-To deliver holistic care for all residents.
- To maintain profesional and premium quality of care at all time.
Our Mission:
- Enhance quality of life.
- Promote respect and dignity.
- Create a fun and enjoyable environment.
- Deliver a high standard of care that focus continuously on quality improvement.
Our Service:
- Rest Home Level Care
- Respite Care
- Day Stay
- 24/7 on call GP and RN with great staffing ratios
- Quality food service
- Podiatry and Hairdressing
The place offers a homey asmosphere with cosy lounge, sunny decks and garden which makes the residents feel like in their own home. There are various outdoor activities such as bus trip, shopping, swimming and many more to suit the residents best.
There are no restriction in opening hours, families and friends are welcome to visit any time. The residents here including the long term residents and boarders enjoy the company of each others just like living in a family. The healthcare staff with some who work here for over 15 years, are well trained staff with yearly update training, making the place the most enjoyable place for all the residents.
All enquiry about the room availability, please contact the duty manager. We also have a popular Day Stay Program with very affordable fee plus FREE pick up and drop off service.
Our Vision:
-To deliver holistic care for all residents.
- To maintain profesional and premium quality of care at all time.
Our Mission:
- Enhance quality of life.
- Promote respect and dignity.
- Create a fun and enjoyable environment.
- Deliver a high standard of care that focus continuously on quality improvement.
Our Service:
- Rest Home Level Care
- Respite Care
- Day Stay
- 24/7 on call GP and RN with great staffing ratios
- Quality food service
- Podiatry and Hairdressing
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 3 Aug 2015 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 24 |
| Vacancy | Yes |
| Please contact Manager on 02102280886 for any vacancy | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 13 Jun 2025 |
|
Testimonials
|
Updated: 14 Jan 2016 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 40 | Yes | |
| Nurse Practitioner | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Negotiable | If and when required. | |
| Social Worker (on site) | Negotiable | If need arises | |
| Diversional Therapist | 20 | Yes | Shared between 2 ladies. |
| Activities Co-ordinator | 20 | Yes | |
| Hairdresser | Yes | Weekly visits. Yvonne works wonders with your hair | |
| Podiatrist | Yes | Once every 6 weeks | |
| Dietitian | Yes | When required for special needs | |
| Accredited Visitors | 2 | Yes | Age Concern sends a nominated visitor. |
| Chaplain/Spiritual Advisor | 1 | Yes | Chaplainess visits to give Communion. |
| Other Personnel | Yes | Residents have the choice of our Home Doctor or their own. | |
|
Updated: 15 Jan 2016 |
|||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 3 Aug 2015 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to make their room as personal as possible. |
| Single Rooms | Yes | 18 single rooms with vanities. |
| Shared Rooms | Yes | We have 3 shared rooms. Some residents enjoy the company. |
| Rooms suitable for a couple | Yes | 3 |
| Alcohol Permitted | Yes | Residents are welcome to have alcoholic drinks |
| Pets In Residence | Yes | 2 lovely Birds |
| Phone Access In Own Room | Yes | We have a portable phone and some rooms have phones in them. |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | Are organised or as residents request them. |
| Residents Committee | Yes | Monthly meeting or more often if necessary. Management gain valuable insight. |
| Policy for management of challenging behaviour | Yes | We do not restrain our residents but do have the required policy. |
| Confused Residents | Yes | A very small percentage of our residents are confused. |
| Smoking Permitted | Yes | In designated areas. |
|
Updated: 15 Jan 2016 |
||
Special Features
|
Updated: 15 Jan 2016 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Hairdresser, podiatrist, dentist, massage. | |
| Staffing qualifications and details | High percentage of long term employed staff. Most of them have been working for our rest home for more than 5 years. As some of them have been working for us more than 10 years. | |
| Details about meals | Home cooked on the premises with a menu created with the help of resident input. Our restaurant and cafe-experienced chefs speacialize in European and Chinese food. | |
| Associated Complexes | Chinese and western culture services. | |
|
Updated: 23 Mar 2015 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| Chinese | Yes | |
| Chinese dialect | Yes | |
| English | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Hokkien | Yes | |
| Interpreter | Yes | Chinese and Cantonese |
| Mandarin | Yes | |
| Vietnamese | Yes | |
|
Updated: 21 Aug 2018 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Buddhist | Yes | |
| Christian | Yes | |
| Confucius | Yes | |
| Tao | Yes | |
|
Updated: 30 Dec 2012 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | Bus stop at both ends of the street (very handy). | |
| Shops | 4 minute stroll top the end of our road. | |
| Mall | 2.00 Km | St Lukes and Royal Oak |
| Parks | 0.50 Km | Cornwall Park (One Tree Hill) |
| Library | 1.50 Km | Epsom Public Library |
|
Updated: 6 Mar 2013 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| Other details | Yes | Chinese communities |
|
||
|
Updated: 19 Apr 2012 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.