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Tranquillity Bay Care Ltd - Manaia Wing and Seaview Wing

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At a glance
Tranquillity Bay Care Ltd
Rest Home
839A Whangarei Heads Road
Parua Bay
Parua Bay 0174
Postal Address
839A Whangarei Heads Road
RD 4
Whangarei 0174
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Sharon Skiffington - (09) 436 2237
Sharon Skiffington - (09) 436 2237
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Tranquillity Bay Care is the family rest home at the top of the hill.

We believe in, the more we care, the more beautiful life becomes.

Tranquillity has all the warmth, caring and family atmosphere you would expect from a place you would want to call home.

It is not an easy decision to put a family member into a care home. Even if you don't choose us, I am happy to have a chat and let you know what the process is.

Short stays are welcome.

We are an older facility with a rural charm, having magnificent views over Paura Bay out to Mt Manaia and Whangarei Heads.
We are down to earth and real with our care. You become family to us.

We listen, we laugh, we cry, we love. Come check us out.

Sharon, Richard and the staff of Tranquillity Bay Care xx
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 1 May 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 34
Vacancy Yes
We are very helpful if you just have questions
Impending vacancy Yes - Please enquire. We are helpful
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $5.00/day up to $25.00/day as at 15 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 29 May 2024
"I was really happy with the way these guys cared for my mother. I took mum home for a weekend once and she could not wait to get back to Tranquillity. The staff are really supportive and kind. It is a relief to me to know that my mum is being well cared for." from a happy daughter.
Updated: 1 May 2023
Type Hours Per Week Status Details
Registered Nurse 60 Yes We have two amazing registered Nurses. Terri-Lynn who is our clincial manager and Susan who comes to us with heaps of experience. Both are local so not far away if they are called in after hours.
Healthcare Assistants/Caregivers Yes 24 hour care provided by qualified and experienced staff, who go the extra mile as part of the service they provide to their clients
Diversional Therapist 32 Yes Full time Diversional Therapist working with the residents. The ladies have a fabulous time with Michael. I am sure they have a crush on him.
Activities Co-ordinator 230 Yes We have the gorgeous Kathy as our activities coordinator and two volunteers Pia and Gina who do so much for the residents. We are so fortunate they found us.
Hairdresser Yes Nicole is our hair dresser. She has also become part of our house keeping crew. She can arrange a hair dressing day as and when required. Nicole is sooooooo nice. We all love her.
Podiatrist Yes We have a visiting Podiatrist Jo who visits us on a monthly basis. Jo is more than happy to be called in outside of the set schedule for urgent appointments.
Dietitian Yes A dietician can be consulted as part of ongoing client care. Menus are designed and approved for use in consultation with nutritionists and the dietician.
Accredited Visitors Yes The local community is embracing us and we have some lovely volunteers that come up to talk to the residents. There is music, dancing and laughter at times that brings joy into the place.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes We do have a local church who will visit to do a church service every month. Otherwise we have residents who also attend the local church service in Onerahi.
Other Personnel Yes We have a contingent of Support staff who maintain the Facility and the grounds for the continued enjoyment of our clients, their families and friends.
Updated: 1 May 2023
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Registered Nurses have specialist Oxygen Therapy training and expertise.
Gastronomy/Nasogastric Management Yes Registered Nurse has specialist PEG / NG knowledge and expertise.
End of Life/Palliative Care Yes Trained Registered Nurses and excellent visiting service from local Hospice.
Wound Care Yes Registered Nurses at Tranquillity are trained in Wound care and have the support of the Specialist Wound care district nurses. Access to hospital wound care specialists also available.
Diabetic Care Yes Trained Registered Nurses at Tranquillity are able to care for diet and insulin controlled diabetics.
Continence Advice Yes We have in house incontinence assessments, by qualified staff. Regular re-assessments are carried out to stay ahead of clients changing needs
Stomal Therapy Yes Local specialist available from Hospital. Registered nurses at Tranquillity are trained in Stoma care.
Stroke Rehabilitation Yes Local specialist available from Hospital.
Tracheotomy Care Yes
Infection Control Yes All staff have ongoing infection control training. This training is updated annually as part of our comprehensive training. Registered nurses have comprehensive professional development in infection control
Surgical Followup Yes Local specialist available from Hospital. We are able to take clients to specialist appointments, if families are unavailable. we provide transport to all hospital, specialist appointments
Psychiatric Care Yes we are supported by the POPS team from Te Whatu Ora Health NZ
Community Health No Visit on an ad hoc basis.
Clinical Management Yes Our Clincial Manager is Terri-Lynn
Other Specialties Yes We have big hearts and offer free hugs
Updated: 1 May 2023
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We can offer short stays known as respite care. This is sometimes a good way for the person coming into care to experience what it is like. Once in care they realize it is not so scary after all.
Carer Support Yes We offer respite care for those who have carer support in place
Subsidised Yes We provide rest home subsidised care through the Te Whatu Ora Health NZ (otherwise known as the Ministry of Health). I can talk you through the process if you are unsure what to do.
Private Paying Yes We also provide Resthome level care to private paying clients who are not eligible for the residential subsidy. At Tranquillity Bay Care we will always aim to provide an excellent service. we listen carefully to the clients needs and those of the Family
Booking can be made in advance Yes At Tranquillity we always look to working with the families, and provide a seamless service from admission to discharge. We aim to make what can be a difficult time, simple and enjoyable. advance bookings always ensure you have a place when necessary.
Updated: 1 May 2023
Feature Status Details
May Bring Own Furniture Yes We do provide the furniture but you are more than welcome to bring your own. We encourage you to make the room yours.
Single Rooms Yes
Rooms suitable for a couple Yes We do have a double room available for a couple.
Ensuite Yes We do have a few ensuite rooms. Please enquire for availability.
Alcohol Permitted Yes 'Happy Hour' every Friday afternoon. Residents may also provide their own alcohol for their own enjoyment.
Pets In Residence Yes Frankie & Nancy the talking Rainbow Lorikeets. A recused Cockatoo called Pandas. Rosie and Moca the cats and the office dogs Quinn, Monty and Macey.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes At resident's own cost.
Wifi No Sorry, we are rural and we do not have fast Wifi out here. Residents who do use internet can arrange their own connection. Happy to connect you up for checking emails but not for watching movies or youtube.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes New contract for long term chronic conditions now negotiated/available.
Lounges/seating areas Yes Two large lounges and one smaller sun lounge.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes Negotiated on request
Provide End of Life/Palliative Care Yes We can provide palliative care for our existing residents. They must be rest home level of care. We can adjust from there
Day Programme for day stay clients Yes
Outings Yes Twice weekly as a minimum.
Residents Committee No Every 2nd month residents' meetings. Family encouraged to attend, if desired.
Policy for management of challenging behaviour Yes Staff trained in Dementia Care. Medication Management & Managing Challenging Behaviour in-service training completed.
Confused Residents Yes
Rural Setting Yes Rural and coastal outlook. Magnificent views from many rooms and the dining room/lounge areas.
Smoking Permitted Yes Smokers are able to smoke outside in designated area.
Semi-Secure No Inappropriate for severe dementia who tend to walk away and get lost.
Updated: 1 May 2023
Special Features
Special Features
We are an older facility with a rural charm, having magnificent views over Paura Bay out to Mt Manaia and Whangarei Heads.
We are down to earth and real with our care. You become family to us.

We listen, we laugh, we cry, we love. Come check us out.

Sharon, Richard and the staff of Tranquillity Bay Care xx
Updated: 1 May 2023
Interests & Activities
Interests & Activities
All the activities are voluntary and designed to help people relax and enjoy a community spirit whether they are joining in or watching from the side.

We have a dedicated Diversional Therapist as well as an Activities Co-Ordinator who put together a full Activity programme over 6 days a week. The residents enjoy going out on regular trips in our van to local destinations. We have regular shopping days in town as well as regular excursions to specific events and concerts in the Whangarei area.

As we live in a wonderful, beach environment we spend time in the summer down on the beach having morning tea and barbecues next to the incoming tide.

Many of our residents have lived in this area all their lives and enjoy having visits from nearby friends and family. We actively encourage a close, family environment.

Our motivated team design and run the Activity Programmes, both general and individualised for specific residents.

, Activity programme, Advocate, Age Concern, Alzheimer's Society, Art, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Cooking, Craft, Dancing, Entertainers, Exercises, Games, Garden, Happy Hour, Indoor Games, Library, Massage, Men, Movies, Music, Outings, Parties, Quizzes, Reading, Roses, RSA, Shopping, Swimming, Theatre, Videos
Updated: 1 May 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please ask for a copy of our Admission Agreement. The agreement will give you all the information you require and what to expect to be included in the care of our residents.
Staffing qualifications and details We have carers that have completed their qualifications in Care Giving and all new staff are encouraged to obtain their certificates.
Details about meals A wonderful variety of home cooked meals are served daily. Residents' personal preferences are met and catered for as much as possible. The smell of home baking pervades the home and adds to the great atmosphere.
Visitor information We have no rules in place for visiting. We ask that you are considerate to all our residents as this is their home. You can met on the deck or chat in our quiet lounge. We do celebrate special birthdays and occasions with outside family with special morning teas.
Recreational opportunities We do a weekly run to the Mt Manaia Club where the residents can join happy hour and play pool. The ladies that go have a game of cards or dominions. One of our gentlemen has joined the pool club and goes every Wednesday. A kind member is generous to pick them up and drop them back. The members of the club are very supportive of our residents.
Internet access Internet is becoming more and more expected. Unfortunately, we are in a rural setting. If you would like unlimited use of the internet you would be required to arrange for your own provider. We are in a good position for receiving wireless. To use out internet, you would have to be in our main dining room as it does not spread through the whole building. I do believe fiber is on its way but it is still a long way off.
Transport We have a minivan for group outings. We also have the wonderful Richard who is our go to person for helping the residents get to their appointments. He is in town most days so it is just a matter of letting him know if you would like a ride into town. Shopping days can be arranged with a coffee after for those who are interested.
Updated: 1 May 2023
Languages Spoken
Languages Spoken
Language Status Details
Dutch Yes
English Yes
Filipino Yes
Interpreter Yes If required
Māori - Te Reo Yes
Sign Language Yes None on sight but available via local Deaf Society.
Swedish Yes
Tagalog Yes
Other Details Yes Various interpreters are available in the local area for a variety of languages.
Updated: 1 May 2023
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes We hold monthly Church Services.
Christian Yes Local Ministers visit the home.
Denominations/Faiths represented Yes
Inter denominational Yes We hold monthly Church Services.
Ratana Yes
Roman Catholic Yes Local Ministers visit the home.
(Other comments) Yes Caring for your spiritual needs is an important part of your holistic care.
Updated: 6 Mar 2011
Location Distance Details
Public Transport 0.00 Km No public transport available in this area.
Shops 6.00 Km Local suburb, Onerahi, is 8 minutes drive away. Whangarei City Centre is a fifteen minute drive. Two minutes drive to Parua Bay Tavern and takeaways. Parua Bay shops are seven minutes drive from Seaview.
Mall 20.00 Km Whangarei City, 15 minutes drive away.
Parks 0.00 Km Beautiful parks and beaches within walking distance. Also, 18 hole golf course at bottom of our drive.
Library 6.00 Km 8 minutes to Public Library at Onerahi. Community library visits every month.
Updated: 1 May 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 4 Aug 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.