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Royal Heights Rest Home - Waitemata West

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Royal Heights Rest Home
Rest Home Care
154 Royal Road
Auckland 0614
Postal Address
Same as above
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Royal Heights Rest Home - 09 833 9333
Royal Heights Care - 09 833 9333
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Visitors with limitations - please call us first
Royal Heights Rest Home is a modern 45 bed, purpose built facility, with planted courtyard areas. It features a large, open, light and airy lounge and dinning area.

The site is elevated and offers views over the Waitakere Ranges, an adjacent park and Auckland City. Royal Heights has direct access to a park and is a short walk to Royal Heights Shopping Centre with easy access off the NW motorway. A mix of different sized and layout rooms are available.

There is a focus on the activities program with regular outings and entertainment.

Royal Heights has now achieved the highest available four year certification period twice running.

Permanent stay or short term respite and day stay available.

Please call the nurse manager on 09 833 9333 with queries or to make a time to visit.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 19 May 2020
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 45
Vacancy Yes
Modern purpose built home set around landscaped courtyards. All single rooms with ensuite. We have a comprehensive activities and entertainment program. Call to enquire about room availability or a visit.
Impending vacancy Yes - Please call to discuss
Premium Room Charges Some Rooms from $3.00/day up to $5.00/day as at 09 Nov 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 6 Dec 2021
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes As required
Social Worker (on site) Negotiable As required
Diversional Therapist Negotiable As required
Activities Co-ordinator Yes Our activities Co-ordinator brings to the position a positive and enthusiastic approach to encourage participation. She works with staff and volunteers to provide a varied program throughout the week.
Hairdresser Yes Salon on site. Regular visits.
Podiatrist Yes Visits regularly
Dietitian Negotiable We have access to a dietitian that we use when required. Reviews and approves our seasonal menus.
Accredited Visitors Yes Great volunteers who support our activities programme and other aspects.
Kaumatua Yes As required
Chaplain/Spiritual Advisor Yes Fortnightly church service and study groups. We also have representatives from churches visiting individual residents.
Other Personnel Negotiable As required
Updated: 2 Nov 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Respite and day stay service available.
Carer Support Yes We accept carer support funding.
Other Short Stay Programme Yes We have a great day stay service. 7 days, by appointment. Call us to chat about this.
Subsidised Yes We accept all forms of funding, such as Carer Support, NASC respite, POAC and others.
Private Paying Yes
Booking can be made in advance Yes Please call to discuss your needs and time frame.
Updated: 19 May 2020
Feature Status Details
May Bring Own Furniture Yes We encourage our residents to create a room that has their individuality stamped on it. We are however mindful of keeping the room clutter free. Items such as personal bed spreads are always welcome.
Single Rooms Yes We have a variety of different sized and configured rooms. Each room has its own ensuite toilet.
Shared Rooms Yes In general all our rooms are single. We have a couple of rooms that may be suitable for a couple to share. Call us to check availability.
Rooms suitable for a couple Yes We have a couple of rooms that can have adjoining access. We also have a couple of larger rooms that suit a double bed or two singles.
Ensuite Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Easy setup service available with some competitive charges. We can use your existing home number and bring it across. Please discuss the options with us first. We also have a phone for resident's use.
Wifi Yes Service available with some charges.
Resident can adjust heating in own room Yes Each individual rooms heater can have thermostat adjusted.
Cater for under 65 yrs with Disability Yes LTS-CHC Funding Contract held.
Lounges/seating areas Yes Various lounges and seating areas to allow for either more social gatherings or to get away to a quieter space. Multiple television spaces and entertainment areas.
Day Programme for day stay clients Yes We have a very active day care program. Carer Support, NASC and other funding accepted.
Outings Yes Regular bus trips and other outings.
Whanau Room No We have various lounges and areas for family and visitors.
Maori Kaupapa Yes By request.
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Rural Setting No Extensive gardens. Great elevated views over the Waitakere Ranges, Auckland City and also the adjacent park.
Smoking Permitted Yes in designated area. Note out site will be going smoke free 2020. We can work with you on a plan
Semi-Secure No We have building security to prevent unauthorized persons come directly in to the building. However access is free for residents to come and go, we are not a secure unit.
Updated: 23 Apr 2020
Interests & Activities
Interests & Activities
Activity programme
On site hair salon
Regular Bus Trips/Outings
Regular entertainers
Friday Happy Hour
Mixed denomination Church service

Art, Garden, Gardening, Gas Fire, Housie, Library, Newspaper reading, Outings, Pianist, Pool table, BBQ, Pool table, Sing-a-longs, Singing, Videos, Views, Parties, Outings, Music, Movies, Internet, Gas Fire, Exercises, Entertainers, Craft, Activity programme
Updated: 19 May 2020
Additional Information
Additional Information
Topic Details
Details about meals All meals are prepared by our staff on-site fresh daily. We are able to cater for varied needs and have specialty days and functions. Our meals are planned with oversight from dietitians and we run seasonal menus to benefit from the local seasonal produce.
Updated: 19 May 2020
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Yes
German Yes
Interpreter Yes Available on request.
Swiss German Yes
Tongan Yes
Updated: 11 Oct 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We encourage residents to participate in the various activities that are available. However it is not a requirement that you attend. We have various visiting services from a number of denominations.
Updated: 19 May 2020
Location Distance Details
Public Transport 0.10 Km Bus Stop 160m away. Easy access to Western motorway for Taxi or shuttle service.
Shops 0.10 Km Royal Heights Shopping Centre is an easy 1 minute walk (150 meters on the same side of the road). This has various amenities such as Dairy, Kiwibank and Post shop, Mobil Service Station, Pharmacy, Locksmith, Dollar Store and various food, beverage and other shops.
Mall 2.00 Km Westgate shopping centre is 5 minutes drive.
Parks 0.01 Km Royal Heights Park is adjacent to facility with direct access through a gate from our courtyard.
Library 0.01 Km Mobile Library visits regularly. We also have an on site library.
Updated: 19 May 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
New Zealand Aged Care Association (NZACA) Yes
Care Association New Zealand New Zealand Aged Care Association (NZACA)
Updated: 23 Apr 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.