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Royal Heights Rest Home - Waitemata West

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Royal Heights Rest Home
Rest Home Care
154 Royal Rd
Auckland 0614
Postal Address
154 Royal Road
Royal Heights
Massey 0614
(09) 833 9333
(09) 833 4993
View Email Address
Visit Website
Pam Miller - 09 833 9333
Royal Heights Care - 09 833 9333
Update Reminders
Simon - 021365247
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Royal Heights Rest Home is a modern 45 bed, purpose built facility, with planted courtyard areas. It features a large, open, light and airy lounge and dinning area.

The site is elevated and offers views over the Waitakere Ranges, an adjacent park and Auckland City. Royal Heights has direct access to a park and is a short walk to Royal Heights Shopping Centre with easy access off the NW motorway. A mix of different sized and layout rooms are available.

There is a focus on the activities program with regular outings and entertainment.

Royal Heights has now achieved the highest available four year certification period twice running.

Permanent stay or short term respite and day stay available.

Please call the nurse manager with queries or to make a time to visit.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 11 Oct 2019
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 45
Vacancy Soon
Modern purpose built home set around landscaped courtyards. All single rooms with ensuite. We have a comprehensive activities and entertainment program. Call to enquire about room availability or a visit.
Impending vacancy Yes - At this time no admissions.
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 3 Apr 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes As required
Social Worker (on site) Negotiable As required
Diversional Therapist Negotiable As required
Activities Co-ordinator Yes Our activities Co-ordinator brings to the position a positive and enthusiastic approach to encourage participation. He works with staff and volunteers to provide a varied program throughout the week.
Hairdresser Yes Salon on site. Regular visits.
Podiatrist Yes Visits regularly
Dietitian Negotiable We have access to a dietitian that we use when required. Reviews and approves our seasonal menus.
Accredited Visitors Yes Great volunteers who support our activities programme and other aspects.
Kaumatua Yes As required
Chaplain/Spiritual Advisor Yes Fortnightly church service and study groups. We also have representatives from churches visiting individual residents.
Other Personnel Negotiable As required
Updated: 11 Oct 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Respite and day stay service available.
Carer Support Yes We accept carer support funding.
Other Short Stay Programme Yes We have a great day stay service. 7 days, by appointment. Call us to chat about this.
Subsidised Yes We accept all forms of funding, such as Carer Support, NASC respite, POAC and others.
Private Paying Yes
Booking can be made in advance Yes Please call to discuss your needs and time frame.
Updated: 11 Oct 2019
May Bring Own Furniture Yes We encourage our residents to create a room that has their individuality stamped on it. We are however mindful of keeping the room clutter free. Items such as personal bed spreads are always welcome.
Single Rooms Yes We have a variety of different sized and configured rooms. Each room has its own ensuite toilet.
Shared Rooms Yes In general all our rooms are single. We have a couple of rooms that may be suitable for a couple to share. Call us to check availability.
Rooms suitable for a couple Yes We have a couple of rooms that can have adjoining access. We also have a couple of larger rooms that suit a double bed or two singles.
Ensuite Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes May arrange personal number with provider. We also have a phone for resident's use.
Wifi Yes Service available with some charges.
Resident can adjust heating in own room Yes Each individual rooms heater can have thermostat adjusted.
Cater for under 65 yrs with Disability Yes LTS-CHC Funding Contract held.
Lounges/seating areas Yes Various lounges and seating areas to allow for either more social gatherings or to get away to a quieter space. Multiple television spaces and entertainment areas.
Day Programme for day stay clients Yes We have a very active day care program. Carer Support, NASC and other funding accepted.
Outings Yes Regular bus trips and other outings.
Whanau Room No We have various lounges and areas for family and visitors.
Maori Kaupapa Yes By request.
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Rural Setting No Extensive gardens. Great elevated views over the Waitakere Ranges, Auckland City and also the adjacent park.
Smoking Permitted Yes in designated area.
Updated: 11 Oct 2019
Interests & Activities
Interests & Activities
Activity programme
On site hair salon
Regular Bus Trips/Outings
Regular entertainers
Friday Happy Hour
Mixed denomination Church service

Art, Garden, Gardening, Gas Fire, Housie, Library, Newspaper reading, Outings, Pianist, Pool table, BBQ, Pool table, Sing-a-longs, Singing, Videos, Views, Parties, Outings, Music, Movies, Internet, Gas Fire, Exercises, Entertainers, Craft, Activity programme
Updated: 11 Oct 2019
Additional Information
Additional Information
Details about Meals All meals are prepared by our staff on-site fresh daily. We are able to cater for varied needs and have speciality days and functions.
Updated: 11 Oct 2019
Languages Spoken
Languages Spoken
English Yes
Fijian Yes
German Yes
Interpreter Yes Available on request.
Swiss German Yes
Tongan Yes
Updated: 11 Oct 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We encourage residents to participate in the various activities that are available. However it is not a requirement that you attend. We have various visiting services.
Updated: 11 Oct 2019
Public Transport 0.10 km Bus Stop 160m away. Easy access to Western motorway for Taxi or shuttle service.
Shops 0.10 km Royal Heights Shopping Centre is an easy 1 minute walk (150 meters on the same side of the road). This has a Countdown supermarket, Kiwibank and Post shop, Mobil Service Station, Pharmacy and various food, beverage and other shops.
Mall 2.00 km Westgate shopping centre is 5 minutes drive.
Parks 0.01 km Royal Heights Park is adjacent to facility with direct access.
Library 0.01 km Mobile Library visits regularly. We also have an on site library.
Updated: 11 Oct 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes
CareerForce Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes http://www.health.govt.nz/your-health/certified-providers/aged-care/royal-heights-rest-home
Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 11 Oct 2019
What's New
What's New
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Are you looking for Rest home care or day care? We can help. 


Please note: We currently are asking non-essential visitors to communicate with family and friends by alternative means such as by phone or video call. Every small step during this small window of opportunity is extremely important and the communities support at this time is greatly appreciated to help keep everyone safe.

Room Vacancy Status

We currently have no vacancies, but we are taking expressions of interest for a possible impending vacancy in the near future. All rooms have an ensuite toilet and there is a mix of sizes and configurations such as those with glass sliding door to a garden courtyard or others with views toward the Waitakere ranges, Royal Heights Park or Auckland City and the bridge. Please call us to discuss.

We welcome visits to view the great resources our facility has for residents and our day stay clients. Book a visit by calling 09 833 9333 or to have a chat about your needs.

Day Stay

Please note: Our Day Care Programme is not operating as usual at this time. We are welcoming inquiries for the future but are unable to currently offer the service. Thank you for your understanding and we apologise for any inconvenience.

Please have a chat to us about our day stay service These can be either regular or occasional. Join in the activities, entertainment and meet our friendly residents and staff. This is a booked service so we do need to discuss your day care needs before hand.


Royal Heights is proud to have achieved four years certification (twice running).

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.