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Rowena Jackson

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At a glance
Vacancy
No
Name
Rowena Jackson
Category
Rest Home Care
Address
40 O'Byrne St North
Waikiwi
Invercargill
Postal Address
40 O'Byrne Street
Waikiwi
Invercargill 9810
DHB
Southern (Southland)
Phone
(03) 215 9988
Fax
(03) 215 9707
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Nicola Keast - (03) 215 9988
Owner
Ryman Healthcare
Clinical Manager:
Sue O'Brien
Other services
Media
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Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Rowena Jackson Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care.

Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Rowena Jackson is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Ryman’s seasonal Delicious menu continues to be highlighted as an area that we go above and beyond in. Meals are prepared fresh on site by our village chefs. There is a choice of three main courses, including a vegetarian option, where the aim is to tempt all taste buds. We also cater for special dietary requirements.

Private rooms are spacious and include monitored call bells. You can choose from a selection of room layouts, all with an ensuite bathroom.

Amenities include a hair and beauty salon, café and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Rowena Jackson, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Rowena Jackson Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into resthome care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 19 Feb 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 59
Vacancy No
Rowena Jackson Retirement Village offers the finest in retirement living in Southland. With independent living, serviced apartments and a resthome and hospital with a special care unit the village offers a full range of lifestyle options. For more information please phone our village manager on 215 9988.
Impending vacancy No
Premium Room Charges Some Rooms as at 11 Nov 2019
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 12 Dec 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes At Rowena Jackson we provide primary nursing, we have a registered nurse on morning and afternoon shift, with a registered nurse available to attend to any medical/emergency needs of the residents over night.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes Enrolled Nurses work along side the Registered nurses and Care Givers to provide high quality care to all of our residents.
Healthcare Assistants/Caregivers Yes At Rowena Jackson we provide primary care giving, on admission you/your relative will be introduced to your primary care giver. We do primary care giving on all shifts.
Physiotherapist Negotiable There is a physiotherapist who visits our facililty regularly and will review residents as required.
Diversional Therapist Yes Activities co-ordinator is trained in Diversional therapy.
Activities Co-ordinator Yes We have a dedicated Activities Coordinator in the resthome who works 5 days per week and delivers a wide range of activities for the resident to participate in should they wish.
Hairdresser Yes We have a fully equiped hairdressing salon on site.
Podiatrist Yes We have a podiatrist who visits weekly to tend to residents needs.
Dietitian Yes Dietitian referrals are made in consultation with the resident/relatives/GP/nursing staff. Referrals are made if a concern is identified, such as chronic wound, weight loss/gain.
Accredited Visitors Negotiable
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 19 Feb 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Oxygen therapy is available to residents who have been identified as needing this as part of their medical management.
Gastronomy/Nasogastric Management Yes As we also have a hospital associated with this resthome we have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with Nicola Keast or Sue O'Brien for more information.
End of Life/Palliative Care Yes The staff at Rowena Jackson are competent and confident in providing end of life/palliative care to residents and their relatives.
Wound Care Yes At Rowena Jackson the registered and enrolled nurses are competent in managing wound care.
Diabetic Care Yes At Rowena Jackson the registered and enrolled nurses are trained in managing diabetes. The kitchen is able to meet residents dietary requirements, with assisting with managing diabetes.
Continence Advice Yes There is a dedicated continence resource nurse at Rowena Jackson.
Stomal Therapy Yes Staff are trained in the care of stoma management.
Stroke Rehabilitation Yes The staff at Rowena Jackson work in partnership with residents to achieve the goal of stroke rehabilitation.
Infection Control Yes There is a dedicated nurse to managing/oversight of infection control at Rowena Jackson, with twice yearly infection control audits carried out.
Clinical Management Yes Sue O'Brien has a great wealth of knowledge and experience, having worked in aged care and here at Rowena Jackson for over 15 years.
Other Specialties Yes Nursing staff will refer to other nursing specialities provided by the Southern DHB in consultation with the resident/relatives/GP.
Updated: 19 Feb 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Call Nicola Keast or Sue O'Brien to enquire about respite care
Carer Support Yes Call Nicola Keast or Sue O'Brien to enquire.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 19 Feb 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes We provide all rooms with a single bed, chest of drawers, bedside cabinet, television and a tall backed chair. Sheena or Nicola are happy to discuss with potential residents individual requirements or furniture they may wish to bring
Single Rooms Yes All our rooms are single with their own toilet and sink
Rooms suitable for a couple Yes We will work very hard to accommodate the needs of couples
Ensuite Yes All rooms have their own ensuite which has a toilet, and hand basin.
Alcohol Permitted Yes Some of our residents keep their own alcohol in their rooms so they can enjoy a pre dinner drink with family or friends and we are happy to accommodate this. We also provide a free happy hour once a week for all residents
Negotiate To Bring Own Pet Yes Cats are not recommended although many of our residents and staff love them.
Phone Access In Own Room Yes Rooms have phone connection point, please contact your usual telecommunications provider to organise phone connection.
Wifi Yes Wifi available to all residents, and the password is given to residents on arrival. Wifi is available to relatives/friends during your visit, please ask the staff in the area for the password.
Resident can adjust heating in own room No All rooms have underfloor heating
Lounges/seating areas Yes There is one main lounge and dining room that has sky TV, another lounge with french doors leading out to an internal courtyard also has sky TV.
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes Casual day care available, please contact Nicola Keast to enquire.
Outings Yes Every week there is an arranged outing for residents. Other outings for individuals can be arranged with the activities coordinator.
Whanau Room Yes We have small intimate lounges scattered through out the complex available for visitors, families/whanau. Most are equipped with tea and coffee making facilities
Residents Committee Yes The rest home residents meet once every two months.
Family Committee Yes Relatives meetings are held twice a year.
Newsletter Yes The Rowena Rambler is circulated out three times a year
Policy for management of challenging behaviour Yes Staff are trained in managing challenging situations.
Confused Residents Yes The nursing staff are trained in assessment to assess for acute delirium.
Rural Setting No Rowena Jackson is surrounded by beautiful gardens
Smoking Permitted Yes This is not encouraged however there is a very small area outside to the south of the rest home that has been set aside for smokers
Semi-Secure Yes All doors leading to outside of the buildings are locked in the evening, with security checks carried out by the afternoon/night staff. Security company carries out external checks of the facility overnight.
Updated: 19 Feb 2019
Special Features
Special Features
The most modern Retirement Village in Southland. Surrounded by beautifully established gardens with all care packages available from independent living in modern well designed Town Houses to serviced apartments through to Rest home and Hospital care all with single rooms and ensuites and a small friendly secure wing. This is the ultimate in retirement living.

Ryman have now introduced a new initiative of providing Resthome Level care in our Serviced Apartments. Please contact the village for information.
Updated: 19 Feb 2019
Interests & Activities
Interests & Activities
We have a full range of activities available within and around the village with dedicated activities coordinators on staff. If you wish to know more please enquire. We look forward to hearing from you.
Updated: 19 Feb 2019
Additional Information
Additional Information
TopicDetails
Details about Meals Breakfast in bed is available every morning. Dinner is served at 12 midday. The evening meal is served at 5pm and again at 5.30pm A selection of delicious home cooked muffins and sandwiches as well as slices and cakes are served at morning and afternoon teas as well as supper. The menu is designed by a qualified dietitcian and caters for specialist diets of all types.
Staffing Qualifications and Details Village Manager - Nicola Keast Clinical Manager - Sue O'Brien Rest home Coordinator - Sheena Taki We have a dedicated team of care staff working along side the Registered Nurse and Coordinator who are all very experienced.
Associated Complexes Rowena Jackson has an attached Hospital and Secure wing. There are also available Town houses and Serviced apartments for more independent living. We are a part of the Rymans Healthcare Group of care facilities. Ryman Healthcare is one of New Zealand’s leading providers of Retirement Village Living for New Zealanders over the age of 65. The company has built an unprecedented reputation building exceptional Retirement Villages, employing professional and caring staff and as a result, are six-time winners of the Australasian Aged Care Awards for “Best Retirement Village in New Zealand”.
What's included in your fees and what's not The fee covers most of the care. Some medications are on charged if not subsidised by Pharmac. Some Doctor fees are on charged. If you are unsure please ask
Updated: 19 Feb 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Other Information Yes There is a multi cultural dedicated team of staff employed at Rowena Jackson. If there is a language difficulty please ask and we will aim to assist.
Updated: 19 Feb 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We respect all denominations and provide services throughout the year of various faiths. Please ask.
Updated: 19 Feb 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.00 km At entrance to village is the local bus stop. This is situated on the main North Road
Shops 0.50 km Waikiwi shops. The Woolworths supermarket is situated here
Mall 2.00 km Windsor Village. There is a lovely selection of boutique type clothing shops and cafes here. The rest home doe take residents here for shopping and food for some outings
Parks 1.00 km Donovan Park. Queens Park 2km.
Library 3.00 km Central City. Rowena Jackson does have its own library. The public library also supplies books to the village on a monthly basis for lending
Updated: 19 Feb 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Ryman Healthcare Accreditation
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 19 Feb 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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