Rhapsody - Ngamotu
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At a glance
- Vacancy
- Yes
- Name
- Rhapsody
- Category
- Rest Home
- Address
- 30 Mill Road
Lower Vogletown
New Plymouth 4310 - Postal Address
- Same as above
- Region
- Taranaki
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Sarndra Wallis - 027 610 0095
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Ultimate Care Rhapsody Brochure
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Contact us today to see what a positive move to Ultimate Care Rhapsody can make to your life.
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At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Alden Rhapsody is set amongst park-like gardens in Lower Vogeltown and offers multiple levels of care. Our friendly staff are trained in all aspects of Rest Home, Hospital, and Respite Care, allowing the team to care for a wide range of community members.
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Large, generous sized rooms
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser, podiatrist and physiotherapist
• Dietician-approved meals and catering for special diets
• Regular happy hour, including a monthly family and friends inclusive celebration
• Onsite hangi pit regularly used for festivals and special occasions
Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Pukekura Park
• Brooklands Zoo
• Observatory
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Large, generous sized rooms
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser, podiatrist and physiotherapist
• Dietician-approved meals and catering for special diets
• Regular happy hour, including a monthly family and friends inclusive celebration
• Onsite hangi pit regularly used for festivals and special occasions
Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Pukekura Park
• Brooklands Zoo
• Observatory
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 15 Aug 2025 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 46 |
| Vacancy | Yes |
| Impending vacancy | No - Vacancies available |
| Short stay considered | No |
| Premium Accommodation Charges | Yes from $15.00/day up to $30.00 -$40.00/day as at 03 Sep 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
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Updated: 4 Sep 2025 |
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Testimonials
| "Everyone is so friendly, smiley and super helpful." "Beautiful environment, airy, spacious and very pleasant surroundings" "I admire all of your efforts and super hard work, I can't thank you enough." "It is reassuring to know that I am in good safe hands here at Rhapsody" |
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Updated: 20 Aug 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7. | |
| Enrolled Nurse | Yes | Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education. | |
| Physiotherapist | Yes | Our physiotherapist visits regularly, by appointment/referral. These services are fully funded. | |
| Occupational Therapist | Negotiable | We have access to a qualified Occupational therapist who can assess our residents' needs. | |
| Social Worker (on site) | Negotiable | We have access to a community social worker that can be arranged on an individual basis as required. | |
| Activities Co-ordinator | Yes | Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme. | |
| Hairdresser | Yes | Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost. | |
| Podiatrist | Yes | Our podiatrist visits regularly, by appointment. These services are fully funded. | |
| Dietitian | Negotiable | All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Kaumatua | Negotiable | We have access to Maori cultural groups and this can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Negotiable | We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Other Personnel | Yes | We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld. | |
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Updated: 2 Sep 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | If oxygen therapy is prescribed we have a team of staff who can manage your requirement. |
| Gastronomy/Nasogastric Management | Yes | We have skilled registered nursing staff that can take care of any gastric or naso-gastric requirements. |
| End of Life/Palliative Care | Yes | We have a team of dedicated staff who will provide the best possible care for any of our residents who are at the end stage of life or require palliative care for a period of time. This end-stage of life care is overseen by our National Clinical Coach |
| Dialysis | No | We are unable to provide dialysis |
| Wound Care | Yes | Our team of registered nurses are skilled in managing wounds should they arise. Our National Clinical Coach is also our wound expert for the company who has regular input into wound care plans. |
| Diabetic Care | Yes | We have trained staff who can manage any needs with regards to diabetic management. |
| Continence Advice | Yes | Our teams will take care of your continence needs by ensuring you have a continence assessment on arrival or at any time during your stay. |
| Stomal Therapy | No | We do not have a stomal therapist on site but we can access these services if required |
| Stroke Rehabilitation | Yes | We are trained to take care of you should you suffer from a stroke. Our staff and physiotherapist will be able to assess your needs. |
| Tracheotomy Care | No | We do not provide this level of care. |
| Spinal Injuries Care | No | We are not resourced to provide spinal injury care |
| Infection Control | Yes | We are pleased to say we have a very robust infection control programme that has been endorsed by the Medical Officer of Public Health. |
| Surgical Followup | Yes | If you have had to have surgery and require post-operative recuperation we can also assist in your recovery. |
| Psychiatric Care | No | We do not provide this service. |
| Clinical Management | Yes | We have a full time clinical services manager who is well supported by our National Clinical Coach and the Wellington National Support team. |
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Updated: 20 Aug 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We offer respite services. Our respite service provides short-term breaks for the carers of a disabled person, while also providing a positive, stimulating and worthwhile experience and allows you the carer to also have a break. |
| Carer Support | Yes | If you are receiving carer support as a result of looking after someone and you would like a break, you can use choose short term residential care and pay for this out of the carer support subsidy you receive. |
| Subsidised | Yes | If you are 65 years young or over, you may be entitled to subsidised care from the Ministry of Health. We provide the residential care needed. |
| Private Paying | Yes | We are a private company and we accept private residential clients as well as subsidised. |
| Booking can be made in advance | No | Please call our facility manager to discuss as we might just have an available room at your time of need. |
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Updated: 28 Aug 2025 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We welcome residents to bring their own furniture, photos, art and nic naks. The rooms at Rhapsody are spacious and with your own treasure help to make our home your home. |
| Single Rooms | Yes | Although these are 'single' rooms they are very spacious and often residents have them set like a studio. They can house a bed, dressing table, bedside cabinet. They are big enough for a lounge type chair and television cabinet. |
| Shared Rooms | Yes | We have larger rooms suitable for sharing. The rooms are light and airy and have plenty of space for a couple to share. |
| Rooms suitable for a couple | Yes | We have larger rooms suitable for sharing. The rooms are light and airy and have plenty of space for a couple to share. |
| Connecting Rooms | Yes | We have a room that is connected by a bathroom. These rooms would be most suitable for a couple who like to have their own space but happy to share the bathroom facilities. |
| Ensuite | Yes | We have many rooms with an ensuite bathroom. Some of the rooms this is a toilet and others toilet and shower within the ensuite. There is a charge for an ensuite and we are more than happy to discuss. |
| Alcohol Permitted | Yes | We have a selection of alcohol to enjoy with your meals. We have a regular happy hour on a Friday and alcohol is served. |
| Pets In Residence | Yes | We currently have 1 cat and a fishpond. We regularly have visiting ducks who love to hatch their eggs on-site. Our inhouse gardener is well versed in ushering the ducklings off site once they are a little bigger! |
| Negotiate To Bring Own Pet | Yes | We are open to discussion if you have a pet you would like to bring to the rest home. |
| Phone Access In Own Room | Yes | Please arrange to have a personal mobile phone as land lines are now largely obsolete. |
| Wifi | Yes | We will share the password as and when a resident is admitted. |
| Resident can adjust heating in own room | No | The heating is thermostatically controlled in the hallways. If you are feeling uncomfortable with the temperature, we can speak with our maintenance colleague to discuss. |
| Cater for under 65 yrs with Disability | Yes | Yes please discuss your requirement with our clinical services manager for this. |
| Lounges/seating areas | Yes | We have multiple seating and lounge areas within our home. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too. |
| Cafe | No | As our location is very central, we are close to many cafes in the local area. We regularly join residents in a local cafe for 'scooter club'. |
| LGBTQIA+ Friendly | Yes | We pride ourselves on having a facility that is inclusive to all. |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Outings | Yes | We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed. |
| Whānau Room | Yes | We have a Whanau Room where residents and families can meet and share meals, and meet with medical and allied health services. |
| Māori Kaupapa | Yes | We have a specific cultural policy which we follow at all times. Local Kaupapa can be accessed on an individual basis as required. |
| Residents Committee | Yes | We have residents meetings once a month where issues can be discussed and suggestions can be made. Family members are welcome to attend these meetings. |
| Newsletter | Yes | This is currently quarterly, however looking to expand. We love sharing our fun days and show how residents love being a part of the Rhapsody family. |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | Specific actions are in place to ensure their safety and the privacy of other residents. |
| Rural Setting | No | We have a lovely outlook from Rhapsody with beautiful kept rose beds and flower gardens. We are close to the Te Henui walkway and have large surrounding trees. The song of tui is often heard in the grounds. |
| Smoking Permitted | Yes | The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
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Updated: 20 Aug 2025 |
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Interests & Activities
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We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents. Our programme includes: a variety of guest speakers and musical entertainers who perform on-site weekly, shopping trips, herb gardening, fish & chips on the beach, Melbourne Cup celebrations, Day out at the races, garden visits, scenic drives and an exercise programme. We also have a men's group that meets regularly. We host a number of events on site which have included regular BBQ's, Christmas celebrations, fortnightly Happy Hour and a loud shirt day. Last year Rhapsody started up its very own worm farm which residents have enjoyed looking after. As we have our own hangi pit on site. We regularly have hangi meals which everyone takes part in. If a resident would like to eat hangi at another meal there is always a meal reserved for this. |
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Updated: 20 Aug 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education | |
| Details about meals | All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist. | |
| Visitor information | Open-ended visiting hours. | |
| Associated Complexes | Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, and Palliative Care. Alden Rhapsody operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide. | |
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Updated: 29 Aug 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Arabic | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Māori - Te Reo | Yes | |
| Samoan | Yes | |
| Tagalog | Yes | |
| Other Details | Yes | We can arrange a translator service should you require them. |
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Updated: 20 Aug 2025 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | We have regular visits from an Anglican minister. |
| Inter denominational | Yes | Weekly services are held by our own facility chaplin. All are welcome. |
| Roman Catholic | Yes | We also have regular visits from the local Roman Catholic representative. |
| (Other comments) | Yes | Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so. |
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Updated: 20 Aug 2025 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures. |
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Updated: 28 Aug 2025 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Mall | 0.20 Km | We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilities close by. |
| Parks | There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting. | |
| Library | 0.20 Km | The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site |
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Updated: 20 Aug 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
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Updated: 20 Aug 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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