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My Brother was here for two years, and overall it has a very caring, wonderful, and helpful team of people. I can not thank (Names deleted ), for treating and caring for (my brother), like he was part of their family. They made his time here very enjoyable and made us feel like this was also our home. It is a shame that a few negative people can spoil this image. During the final stages of my brothers life while most were supportive there were a few that made it unpleasant for us to be there. In particular
( name deleted),was at times rude in her interactions, unsympathetic and lacked empathy. I was told by her that I needed to have all of his belonging out of his room within 24hrs, a feat that was impossible for me to achieve as I do not live in the same city let alone the same island. But thanks again go to (names deleted) for helping and finding a suitable solution.
Thank you for your feedback- we appreciate your positive comments. We are sorry that some aspects of your experience were not satisfactory and would be happy to discuss this further with you.
Personal identifiers have been removed from this comment.
Detail | Status |
---|---|
Contract with DHB | Yes |
Certification | Yes |
ORA Applies | No |
Updated: 20 Jun 2018 |
We provide DHB Respite Care Booking Service. |
Detail | Status |
---|---|
Approximate number of beds at this level of care | 14 |
Vacancy | Yes |
We currently have newly refurbished rooms available for Rest Home level care. Please phone Lyn Purdon Facility manager to discuss availability. | |
Impending vacancy | Yes |
Premium Room Charges | Some Rooms |
MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
Updated: 6 Dec 2019 |
Type | Hours Per Week | Status | Details |
---|---|---|---|
Registered Nurse | 544 | Yes | We have a minimum of 3 Registered Nurses on each shift |
Healthcare Assistants/Caregivers | Yes | ||
Physiotherapist | Yes | ||
Occupational Therapist | Negotiable | ||
Diversional Therapist | Yes | ||
Activities Co-ordinator | Yes | ||
Hairdresser | Yes | ||
Podiatrist | Yes | ||
Dietitian | Yes | ||
Accredited Visitors | Negotiable | ||
Kaumatua | Negotiable | ||
Chaplain/Spiritual Advisor | Yes | ||
Updated: 20 Jun 2018 |
Specialities or Areas of Expertise | Status | Details |
---|---|---|
Oxygen Management | Yes | |
Palliative Care (Contracted) | Yes | |
End of Life/Palliative Care | Yes | |
Dialysis | Yes | |
Wound Care | Yes | |
Diabetic Care | Yes | |
Continence Advice | Yes | |
Stroke Rehabilitation | Yes | |
Infection Control | Yes | |
Psychiatric Care | Yes | |
Clinical Management | Yes | Mutya our Clinical manager works Monday to Friday 8.30am to 5pm |
Updated: 20 Jun 2018 |
Respite, Carer Support or other Short Stay | Status | Details |
---|---|---|
Respite | Yes | |
Carer Support | Yes | |
Subsidised | Yes | |
Private Paying | Yes | |
Booking can be made in advance | Yes | |
Updated: 20 Jun 2018 |
Feature | Status | Details |
---|---|---|
May Bring Own Furniture | Yes | |
Single Rooms | Yes | |
Ensuite | Yes | Most of our rooms have full ensuite facilities |
Alcohol Permitted | Yes | Under supervision |
Pets In Residence | Yes | |
Negotiate To Bring Own Pet | Yes | |
Phone Access In Own Room | Yes | |
Wifi | Yes | |
Resident can adjust heating in own room | Yes | |
Cater for under 65 yrs with Disability | Yes | |
Lounges/seating areas | Yes | |
Provide End of Life/Palliative Care | Yes | |
Palliative Care Contract | Yes | |
Day Programme for day stay clients | Yes | |
Outings | Yes | |
Newsletter | Yes | |
Policy for management of challenging behaviour | Yes | |
Confused Residents | Yes | |
Smoking Permitted | Yes | Outside in designated smoking areas only |
Updated: 20 Jun 2018 |
Language | Status | Details |
---|---|---|
Afrikaans | Yes | |
Egyptian | Yes | |
English | Yes | |
Fijian | Yes | |
Fijian Indian | Yes | |
Filipino | Yes | |
Hindi | Yes | |
Interpreter | Yes | |
Malayalam | Yes | |
Punjabi | Yes | |
Tagalog | Yes | |
Updated: 20 Jun 2018 |
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.