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Queen Rose Retirement Home

At a glance
Vacancy
Yes
Name
Queen Rose Retirement Home
Category
Rest Home
Address
63 Queens Drive
Saint Kilda
Dunedin 9012
Postal Address
Same as above
Region
Southern (Otago)
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Personnel
Manager
Andrea De Leon - (03) 455 4680
Owner
QR 168 LTD
Care Manager
Elyana Castillo - (03) 455 4680
Photos
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Kia ora and welcome to Queen Rose Retirement Home!

Queen Rose Retirement Home is a boutique, 29- bed rest home- level facility, owned and operated by QR 168 Ltd.

Our philosophy centres on promoting a high- quality lifestyle for each of our residents, fostering independence within a secure, comfortable environment. We recognise and honour each resident's individuality, treating everyone with patience, dignity, and respect.

We are proud to be the recipient of the Overall Excellence in Care Award and the Small Operator Award at the Aged Care Association/ EBOS Healthcare Excellence Awards 2024. These awards reflect our commitment to exceptional care and the dedication of our team in providing the highest standards of service to our residents.

Our dedicated team is the heart of our care. Each staff member brings genuine commitment and pride to their role, ensuring personalised attention and compassionate care for every resident. All team members have either completed or are actively pursuing their qualifications through the Careerforce Aged Care Education Program.

At Queen Rose we deeply value tangata whenua and our role within the community. We actively engage in providing enriching recreational and entertainment opportunities for our residents by collaborating with local organisations. Through these partnerships, we foster a strong sense of connection between our Queen Rose whānau and the wider community, enhancing the quality of life and well- being of those in our care.

At Queen Rose, we we are more than just a care facility-- we are one, we are whānau. Deeply connected to lives of our residents, their loved ones, our staff, and the community we proudly serve.

We look forward to meeting you and showing you around our home!
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 29 Mar 2018

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 29
Vacancy Yes
Accepting respite up to 5 Jan 2025. Otherwise, waitlisted.
Impending vacancy Yes - Pls ring to be put on waitlist
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 4 Dec 2024

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse 80 Yes Andrea De Leon (Managing Director & RN) and MC Dieta (RN) works collaboratively to lead our Health Care Assistants in providing holistic resident- centred care. MC works weekdays while Andrea works Wednesdays, Fridays, and one weekend. Together, they set a compassionate and professional standard.
Healthcare Assistants/Caregivers Yes Our caregivers possess Level, 2, 3 or 4 New Zealand Certificate in Health and Wellbeing from Careeerforce, or equivalent. Most caregivers hold Essential First Aid Certificate from Red Cross.
Physiotherapist 0.00 Negotiable
Occupational Therapist 0.00 Negotiable
Activities Co-ordinator 32 Yes Elaine Castillo (owner and activities coordinator), is dedicated to creating a diverse range of engaging programs that support the holistic well- being of our residents.
Hairdresser 6 Yes Our Hairdresser, Kay, comes in every Thursday morning. This is a service that each resident pays for privately. You are welcome to use Kay's service or have your own hairdresser come in to Queen Rose to do your hair.
Podiatrist Yes Available by appointment
Dietitian Yes Our meals are provided by Cibus Catering, with all dishes approved by a dietitian.
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable We have a bi-monthly church service which is interdenominational.
Other Personnel 35 Yes Elyana Castillo (Yana) is our Care Manager and she is dedicated to the holistic well- being of both residents and staff, creating a nurturing environment that supports growth, health, and fulfilment. Through compassionate leadership and a commitment to excellence, Yana cultivates a positive, & supportive environment for residents, their whānau, and our staff.

Updated: 4 Nov 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes This service is available if there is a vacancy
Carer Support Yes This service is available if there is a vacancy
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Only if vacancy pending. Cancellations may incur a cost, check at time of booking.

Updated: 29 Mar 2018

Features
Features
Feature Status Details
May Bring Own Furniture Yes If able to fit into your room
Single Rooms Yes All 29 rooms are single
Ensuite Yes Most rooms have a toilet and wash hand basin
Alcohol Permitted Yes Enquire with Management at time of booking.
Phone Access In Own Room Yes Own private line (cost) or portable business phones available
Resident can adjust heating in own room Yes Rooms individually heated
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Two lounges, also other quiet areas inside and out available.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes
Outings Yes Bus trips every Monday & Wednesday as well as planned outings.
Whānau Room Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smokers Room Yes Covered in outdoor smokers area
Smoking Permitted Yes In designated outdoor smoking area only

Updated: 9 Mar 2022

Special Features
Special Features
Queen Rose has a purpose built shed and charging point for mobility scooters.

Updated: 28 May 2021

Interests & Activities
Interests & Activities
Activity programme, Age Concern, BBQ, Bowls, Breakfast in bed, Canine friends, Church, Concerts, Entertainment, Exercises, Garden, Happy Hour, Housie, Music, Newspaper reading, Bus Trips Weekly, Parties, Pianist, Shopping, Sky TV, Videos

Updated: 4 Nov 2024

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Are listed on the Agreement Form and on the various contracts held by Queen Rose Retirement Home.
Staffing qualifications and details The staff are of the mature age group and staff turnover is extremely rear. Excellent care and high standard of upto date training is a requirement of ALL staff.
Details about meals All meals produced fresh each day. Breakfast in bed. Fresh baking each day. Individual meal sizes available.
Associated Complexes Fees as per Govt fee, and SDHB contracts. NO add ons.

Updated: 26 May 2021

Languages Spoken
Languages Spoken
Language Status Details
English Yes

Updated: 29 Mar 2018

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes Any enquiries for the above situations , please enquire on application.

Updated: 29 Mar 2018

Distances
Distances
Location Distance Details
Public Transport 0.50 Km Andersons Bay Road
Shops 0.50 Km Andersons Bay Road
Mall 1.00 Km South Dunedin Shopping Centre
Parks 0.50 Km Parks,Play grounds and Beach.
Library 0.50 Km Mobile Library Service

Updated: 29 Mar 2018

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)

Updated: 29 Mar 2018


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.