Queen Rose Retirement Home
At a glance
- Vacancy
- Soon
- Name
- Queen Rose Retirement Home
- Category
- Rest Home
- Address
- 63 Queens Drive
Saint Kilda
Dunedin 9012 - Postal Address
- Same as above
- Region
- Otago
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
Personnel
- Manager
- Andrea De Leon - (03) 455 4680
- Owner
- QR 168 LTD
- Care Manager
- Elyana Pestano (Yana) - (03) 455 4680
Other services
Photos
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Map
Kia ora and welcome to Queen Rose Retirement Home!
Queen Rose Retirement Home is a boutique, 29- bed rest home- level facility, owned and operated by QR 168 Ltd.
Our philosophy centres on promoting a high- quality lifestyle for each of our residents, fostering independence within a secure, comfortable environment. We recognise and honour each resident's individuality, treating everyone with patience, dignity, and respect.
We are proud to be the recipient of the Overall Excellence in Care Award and the Small Operator Award at the Aged Care Association/ EBOS Healthcare Excellence Awards 2024. These awards reflect our commitment to exceptional care and the dedication of our team in providing the highest standards of service to our residents.
Our dedicated team is the heart of our care. Each staff member brings genuine commitment and pride to their role, ensuring personalised attention and compassionate care for every resident. All team members have either completed or are actively pursuing their qualifications through the Careerforce Aged Care Education Program.
At Queen Rose we deeply value tangata whenua and our role within the community. We actively engage in providing enriching recreational and entertainment opportunities for our residents by collaborating with local organisations. Through these partnerships, we foster a strong sense of connection between our Queen Rose whānau and the wider community, enhancing the quality of life and well- being of those in our care.
At Queen Rose, we we are more than just a care facility-- we are one, we are whānau. Deeply connected to lives of our residents, their loved ones, our staff, and the community we proudly serve.
We look forward to meeting you and showing you around our home!
Queen Rose Retirement Home is a boutique, 29- bed rest home- level facility, owned and operated by QR 168 Ltd.
Our philosophy centres on promoting a high- quality lifestyle for each of our residents, fostering independence within a secure, comfortable environment. We recognise and honour each resident's individuality, treating everyone with patience, dignity, and respect.
We are proud to be the recipient of the Overall Excellence in Care Award and the Small Operator Award at the Aged Care Association/ EBOS Healthcare Excellence Awards 2024. These awards reflect our commitment to exceptional care and the dedication of our team in providing the highest standards of service to our residents.
Our dedicated team is the heart of our care. Each staff member brings genuine commitment and pride to their role, ensuring personalised attention and compassionate care for every resident. All team members have either completed or are actively pursuing their qualifications through the Careerforce Aged Care Education Program.
At Queen Rose we deeply value tangata whenua and our role within the community. We actively engage in providing enriching recreational and entertainment opportunities for our residents by collaborating with local organisations. Through these partnerships, we foster a strong sense of connection between our Queen Rose whānau and the wider community, enhancing the quality of life and well- being of those in our care.
At Queen Rose, we we are more than just a care facility-- we are one, we are whānau. Deeply connected to lives of our residents, their loved ones, our staff, and the community we proudly serve.
We look forward to meeting you and showing you around our home!
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 29 Mar 2018 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 29 |
| Vacancy | Soon |
| Respite welcome. No premium charges | |
| Impending vacancy | Yes - Respite welcome; no premiums |
| Short stay considered | Yes |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Yes |
|
Updated: 11 Jul 2025 |
|
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 80 | Yes | Andrea De Leon (Managing Director & RN) and MC Dieta (RN) works collaboratively to lead our Health Care Assistants in providing holistic resident- centred care. MC works weekdays while Andrea works Wednesdays, Fridays, and one weekend. Together, they set a compassionate and professional standard. |
| Healthcare Assistants/Caregivers | Yes | Our caregivers possess Level, 2, 3 or 4 New Zealand Certificate in Health and Wellbeing from Careeerforce, or equivalent. Most caregivers hold Essential First Aid Certificate from Red Cross. | |
| Physiotherapist | 0.00 | Negotiable | |
| Occupational Therapist | 0.00 | Negotiable | |
| Activities Co-ordinator | 32 | Yes | Elaine Martinez (owner and activities coordinator), is dedicated to creating a diverse range of engaging programs that support the holistic well- being of our residents. |
| Hairdresser | 6 | Yes | Our Hairdresser, Raywene, comes in every Thursday morning. This is a service that each resident pays for privately. You are welcome to use Raywene's service or have your own hairdresser come in to Queen Rose to do your hair. |
| Podiatrist | Yes | Available by appointment | |
| Dietitian | Yes | Our meals are provided by Cibus Catering, with all dishes approved by a dietitian. | |
| Kaumatua | Negotiable | ||
| Chaplain/Spiritual Advisor | Negotiable | We have a bi-monthly church service which is interdenominational. | |
| Other Personnel | 40 | Yes | Elyana Pestano (Yana) is our Care Manager and she is dedicated to the holistic well- being of both residents and staff, creating a nurturing environment that supports growth, health, and fulfilment. Through compassionate leadership and a commitment to excellence, Yana cultivates a positive, & supportive environment for residents, their whānau, and our staff. |
|
Updated: 9 Jul 2025 |
|||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | This service is available if there is a vacancy |
| Carer Support | Yes | This service is available if there is a vacancy |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | Only if vacancy pending. Cancellations may incur a cost, check at time of booking. |
|
Updated: 29 Mar 2018 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | If able to fit into your room |
| Single Rooms | Yes | All 29 rooms are single |
| Ensuite | Yes | Most rooms have a toilet and wash hand basin |
| Alcohol Permitted | Yes | Enquire with Management at time of booking. |
| Phone Access In Own Room | Yes | Own private line (cost) or portable business phones available |
| Resident can adjust heating in own room | Yes | Rooms individually heated |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | Two lounges, also other quiet areas inside and out available. |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | Bus trips every Monday & Wednesday as well as planned outings. |
| Whānau Room | Yes | |
| Residents Committee | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smokers Room | Yes | Covered in outdoor smokers area |
| Smoking Permitted | Yes | In designated outdoor smoking area only |
|
Updated: 9 Mar 2022 |
||
Special Features
| Queen Rose has a purpose built shed and charging point for mobility scooters. |
|
Updated: 28 May 2021 |
Interests & Activities
| Activity programme, Age Concern, BBQ, Bowls, Breakfast in bed, Canine friends, Church, Concerts, Entertainment, Exercises, Garden, Happy Hour, Housie, Music, Newspaper reading, Bus Trips Weekly, Parties, Pianist, Shopping, Sky TV, Videos |
|
Updated: 4 Nov 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Are listed on the Agreement Form and on the various contracts held by Queen Rose Retirement Home. | |
| Staffing qualifications and details | At Queen Rose, we take pride in the reciprocal and responsive relationships we’ve nurtured within our whānau. Our team of dedicated Health Care Assistants are highly skilled and hold recognised New Zealand Certificates in Health and Wellbeing, ranging from Level 2 to Level 4. We are also proud to have a low staff turnover, which helps us provide consistent, personalised care and build strong, trusting relationships with our residents and their whānau. | |
| Details about meals | At Queen Rose, we are committed to providing nutritious and enjoyable meals tailored to each resident’s needs. Our kai is freshly prepared and delivered daily by CIBUS Catering, ensuring high-quality and flavourful options. Residents enjoy breakfast served in bed, as well as nourishing snacks and drinks offered between meals. All meals are individualised to suit personal preferences — including portion size, allergies, cultural requirements, or simply foods they dislike. | |
| Visitor information | At Queen Rose, we have an open-door policy with no set visiting hours — whānau are warmly welcomed at any time of the day. We believe in creating a home-like environment where residents can stay connected with their loved ones whenever they wish. Your presence is always valued and appreciated as part of our extended whānau. | |
| Recreational opportunities | Our highly skilled Diversional Therapist, Elaine, leads a vibrant and engaging programme of activities that are fun, person-led, and designed to encourage independence. Each activity is thoughtfully tailored to reflect our residents’ cultural backgrounds, personal interests, and lifelong hobbies — ensuring that everyone feels seen, valued, and connected. From creative arts to gentle exercise, gardening to games, there's something for everyone to enjoy. | |
| Internet access | Queen Rose offers Wi-Fi access throughout the entire facility, allowing residents to easily stay connected with their whānau, near or far. Whether it’s through video calls, emails, or simply browsing the internet, our residents have the tools to maintain meaningful connections and access the digital world with ease. | |
| Associated Complexes | Fees as per Govt fee, and SDHB contracts. NO add ons. | |
|
Updated: 9 Jul 2025 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Filipino | Yes | |
| Samoan | Yes | |
|
Updated: 17 Jun 2025 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | Any enquiries for the above situations , please enquire on application. |
|
Updated: 29 Mar 2018 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 Km | Andersons Bay Road |
| Shops | 0.50 Km | Andersons Bay Road |
| Mall | 1.00 Km | South Dunedin Shopping Centre |
| Parks | 0.50 Km | Parks,Play grounds and Beach. |
| Library | 0.50 Km | Mobile Library Service |
|
Updated: 29 Mar 2018 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
|
||
|
Updated: 29 Mar 2018 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.