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Palms Lifecare

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Palms Lifecare
Rest Home Care
104 Harris Street
South Auckland
Pukekohe 2120
Postal Address
104 Harris Street, Pukekohe 2120
Counties Manukau
09 237 3070
09 237 3888
View Email Address
Visit Website
Michelle Blackledge - (09) 237 3070
Heritage Lifecare Group
Village Coordinator
Gina Stephenson - (09) 237 3857
Other services
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At Palms Lifecare, "We Care".
See our website at "www.heritagelifecare.co.nz"
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 24 Oct 2013
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 61
Vacancy Yes
We take pride in our facility and we welcome you to make an appointment to view our home and add your name to our wait list.
Impending vacancy Yes
Additional Room CostsSome Rooms
Updated: 18 May 2018
After several falls, which required hospital stay, I was encouraged by my daughter and decided to sell my unit and apply for full care at the Palms Rest Home. Like most people of my age, I found it difficult to 'give up' my home and belongings. I wondered how I would adjust to economical living. I am pleased to say after eighteen months at the rest home I am so glad I came here,(so is my daughter!)The staff carers, cleaners, and cooks are all so helpful and cheerful! Donna (our entertainment organiser) helps to keep us stimulated and as active as we can be. Verna is our gardener and a very talented 'Mrs Fix It.' She can 'turn her hand' to anything! If a ligh bulb goes out, it is replaced in 'no time.' What a help for our 'poor old joints.' She is a whizz with walkers too. We are also fortunate to have our washing collected everyday, washed ironed and back in our room on the same day. Just don't forget to mark your name on it! Palms is a home, not a hotel. It is where we can feel at home. Mrs Rees (Jane) makes cakes, muffins etc with us on a Monday morning upstairs where we all drink from fine china cups! Yes! These kind of things 'lift the spirit' and we all appreciate the effort that she makes. Thank you Jane and God Bless you - from all 'the residents.'
- In appreciation. By: Pat Whittley

I have been a resident in the Palms Rest Home for 2 years and I must say how happy I am.
I came in with my mind made up to enjoy it and hoped that I would get on with all here as they would me- and it is like that.
Staff from the "top to the bottom" are all very pleasant and caring.
I have a lovely room which gets the afternoon sun.
I enjoy a walk in the garden and join in with most activities. No restrictions at all.
I had 2 days to make my decision and being Pukekohe resident for 67 years made it so much easier. It was my late husbands wish for me to come here, a home away from home.
From a happy resident ENW

Updated: 31 Oct 2013
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hour nursing care offered by a team of experienced staff.
Enrolled Nurse Yes A senior enrolled nurse compliments our team of rest home staff.
Healthcare Assistants/Caregivers Yes All staff work to gain qualifications in care giving to ensure that you receive a higher standard of care.
Physiotherapist Yes As required.
Own Social Worker No We work closly with our community social workers.
Diversional Therapist Yes A team of diversional therapists and activity leaders offer a varied program of activities - Monday to Friday weekly. Weekly bus outings to community events. Guest in to entertain monthly. Monthly activities program can be viewed on the web page.
Activities Co-ordinator Yes Activity co-ordinators work under the leadership of our diversional therapists to facilitate your daily program.
Hairdresser Yes Tuesday to Friday your hairdressing needs can be met in our on-site hair salon.
Podiatrist Yes Contracted to visit 6 weekly by appointment.
Dietitian Yes Consulted as required.
Accredited Visitors Yes RSA visits weekly. Regular local church visitors.
Kaumatua Yes Available upon request.
Chaplain/Spiritual Advisor Yes Regular church services by several denominations. These are held in a sunny and pleasant lounge to promote a conducive atmosphere.
Other Personnel No Palms Health GP service on-site, volunteers and gardeners.
Updated: 29 Oct 2013
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Where the Rest Home is no longer able to manage care needs, residents are transferred to Palms Hospital when a bed becomes available.
IV Antibiotic Capability No If required IV therapy will be managed by our Palms Health Medical Team.
Oxygen Management Yes If required IV therapy will be managed by our staff and overseen by Palms Health Medical Team.
Wound Care Yes Our well trained staff manage daily wound care. Wound care specialists are available to advise staff.
Diabetic Care Yes Kitchen Staff cater for diabetic meals. Medical care and treatment is overseen by Palms Health.
Continence Advisor No Available on request.
Infection Control Yes We operate a stringent Infection Control Program. Palms Aged Care benchmarks infection results against other health facilities.
Stomal Therapist Yes Available on referral.
Psychiatric Care Yes Referrals are made as required.
Stroke Rehabilitation Yes Palms Aged Care staff supports resident's in their stroke recovery by working in conjunction with allied health professionals.
Gerontological Care Yes Palms Aged Care offers a continuum of care to the elderly by providing a Community Day Care, Retirement Village, Rest Home and Hospital service.
Updated: 25 Oct 2013
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes When a bed is available Palms Rest Home will admit short stay patients.
Carer Support Yes When a bed is available Palms Rest Home will admit short stay patients.
Subsidised Yes All clients seeking admission to the Palms Rest Home need to be assessed by the Counties Manukau Needs Assessment team. There is no differentation between a private paying and subsidy resident.
Private Paying Yes
Booking can be made in advance Yes Palms Aged Care maintains an active wait list for the Day Care, Village, Rest Home and Hospital.
Updated: 24 Oct 2013
Under 65 yrs with Disability Yes If assessed by Counties Manakau Needs Assessors as appropriate placement.
Day Care Yes We provide a Day Care for over 65's who need daily support and company of others Monday to Friday. Day Care is offered free to clients who have been needs assessed. See the program on the palmsagedcare web page. Includes a full lunch and refreshments.
Primary Health Funded Short Term Care Yes If a bed is available.
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes Three rooms purpose built with ensuite.
Ensuite Yes There is a choice of ensuite or non-ensuite rooms available.
May Bring Own Furniture Yes If in a good state of repair we welcome resident's to individualise their own rooms.
Alcohol Permitted Yes We have a daily happy hour.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes You may have a phone in your own room. We have a phone system that has an extended free toll area. This is an additional service provided by Palms Aged Care at a very competitive rate.
Resident can adjust heating in own room Yes Underfloor heating to all rooms can be adjusted to suit individual requirements.
Maori Kaupapa Yes We have a local Maori advisor available to assist as required and employ several Maori staff members.
Residents Committee Yes Meetings are held monthly with the general manager.
Family Committee No We value family input into all Individual Resident Care Plans.
Newsletter Yes A monthly newsletter is available for view on our web page.
Policy for management of challenging behaviour Yes
Confused Residents Yes As a result of a medical condition a resident may suffer a period of confusion. All staff are trained to assist residents as required.
Lounges/seating areas Yes Five internal lounges, one protected courtyard and many outdoor seating areas.
Outings Yes Please refer to our webpage news section for a current listing of all outings.
Smoking Permitted Yes In outside designated area.
Sprinklers Yes
Audit report available Yes
Updated: 25 Oct 2013
Special Features
Special Features
Close proximity to Pak'n'Save and walking distance to the main street of Pukekohe.
Well kept picturesque grounds.
Homely atmosphere.
Updated: 25 Oct 2013
Interests & Activities
Interests & Activities
Activity programme, Library, Breakfast in bed, Bowls, Board games, Bingo, Cooking, Entertainers, Fax, Games, Gardening, Happy Hour, Indoor Games, Jigsaw, Movies, Music, Newspaper reading, Outings, Parties, Pianist, Quizzes, Reading, Shopping, Sing-a-longs, Theatre
Updated: 24 Oct 2013
Additional Information
Additional Information
Details re Meals All meals cooked fresh each day, on site. Special diets catered for. Birthdays celebrated.
Staffing Details Caregiving Staff are ACE trained to ensure you receive a high level of care.
Associated Complexes The Rest Home is surrounded by a Village set in a garden environment. The multistoried Palms Hospital is located on the same site and enjoys views over Pukekohe. Palms Day Care is attached to the Rest Home and enjoys views over a garden setting.
Fees Details/Fees Do Not Include Fees are all inclusive with the following exceptions: Hairdressing, dentistry, specialist appointments,optician. See contract for more details.
Updated: 24 Oct 2013
Languages Spoken
Languages Spoken
Afrikaans Yes
Cook Island Yes
English Yes
Filipino Yes
Korean Yes
Maori - Te Reo Yes
Rarotongan Yes
Updated: 25 Oct 2013
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Jehovah Witness Yes
Methodist Yes
Roman Catholic Yes
Seventh Day Adventist Yes
Updated: 24 Oct 2013
Public Transport 0.00 km Bus stop Harris Street front gate.
Shops 0.20 km 18o meters to Pak'n'Save grocery store. 700 meters to main street shopping in Queen Street. Pukekohe has a variety of shopping outlets with good bus links.
Parks 0.25 km 200 meters to Bledisloe Park. 50 meters to Rosabirch Park. Outdoor swimming pool, crouquet courts,soccer grounds, netball courts, hockey and tennis courts within easy walking distance.
Library   Library service available in house. Public library in main shopping area.
Updated: 25 Oct 2013
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 24 Oct 2013