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Otatara Heights Residential Care.

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At a glance
Otatara Heights Residential Care.
Rest Home
8 Kotuku Place
Napier 4112
Postal Address
Same as above
Hawke's Bay
View Phone Number
View Fax Number
View Email Address
Teresa Loughlin - +6468443535
Privately Owned by: Teresa and Steve Loughlin - 0274999574
Clinical Nurse Manager
Irene Hannon - +6468443535
Other services
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“Owners, Management and Staff aim to provide excellent care in our warm and friendly family Home where the care of; our young & elderly - physically and intellectual individuals may live in an atmosphere of respect and friendliness. To have their physical, psychological, cultural and spiritual needs met”.


Excellent care can be affordable

All people should be treated as individuals

Every Resident is unique, valuable and special and has something of worth to offer

Independence should be promoted and support provided where this is diminished

Holistic care promotes a sense of wellbeing

Recognition of the importance of Whanau and ongoing involvement in Resident care

Respect is paramount for a happy and healthy living and working environment

Competent well trained staff are valued


Taha Whanau (Family)
Taha Wairua (Spiritual)
Taha Hinengaro (Psychological)
Taha Tinana (Physical)
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 16 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 42
Vacancy No
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 28 May 2024
I feel like I am home, visitors comment during Home Tour.
Updated: 16 Aug 2018
Type Hours Per Week Status Details
Registered Nurse 100+ Yes Clinical Nurse Manager Registered Nurses on shift Registered Nurses on call 24/7
Healthcare Assistants/Caregivers 590 Yes Medication Competent Senior Care Staff. Caring, experienced Staff actively engaged in our Resident's well being and physical well being
Physiotherapist Negotiable In House Passive Exercise Program run by Staff under Physio supervision
Occupational Therapist Yes Direct contact with DHB
Social Worker (on site) Negotiable On request
Diversional Therapist No Supported Management of Individual activities - focus on continued independence
Activities Co-ordinator 54+ Yes Supported Management of Individual activities - focus on continued independence. Extensive Activity Program promoting Real Life Experiences Monday through Saturday
Hairdresser 6 Yes Weekly In House
Podiatrist Yes Six Weekly visits
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable
Other Personnel Yes Regular contact and visits from Specialists and referral agencies
Updated: 16 Aug 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes As required
Gastronomy/Nasogastric Management Yes As required
Bariatric (Care of the very overweight) Yes Provision of Equipment
End of Life/Palliative Care Yes
Wound Care Yes Comprehensive Clinical Team available with direct liaison with DHB
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Tracheotomy Care Yes
Spinal Injuries Care Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Community Health Yes Transitional Care to Home
Clinical Management Yes
Other Specialties Yes Otatara Heights Residential Care is certified for the following services: Aged Residential Care Young Person Physical Disability Services Psychiatric Residential Services
Updated: 16 Aug 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Otatara offers one permanent room specifically for short term / respite stays. Bookings essential, see availability.
Carer Support Yes Extensive Day Stay program available for all ages, care requirements.
Other Short Stay Programme Yes Short to medium stays available.
High Care Needs Yes Young Persons High level of care
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 16 Aug 2018
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes Our rooms are able to have single to queen size beds.
Shared Rooms Yes Rooms are available that can have 2 single beds.
Rooms suitable for a couple Yes
Connecting Rooms Yes We have one bedroom available with an interconnecting door.
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Negotiable.
Wifi Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Certified to provide Residential Disability Services - Young Persons, Rest Home
Lounges/seating areas Yes Large lounge Outdoor courtyard with turtle pond and seating areas
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes engAGE in Aged Residential Care Services - Short Stays
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes Day Stay available 7 days a week
Outings Yes Extensive outings planner, one on one available
Māori Kaupapa Yes
Residents Committee Yes Regular monthly Resident meetings.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smokers Room Yes
Smoking Permitted Yes
Updated: 1 Nov 2018
Special Features
Special Features
Care provision for physical rehabilitation, post op, fall recovery, wound care.

Trained staff available for Serious Spinal Injury rehabilitation or on going care services.
Updated: 16 Aug 2018
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Art, BBQ, Big print books, Bingo, Blind Foundation, Board games, 10-pin Bowling, Breakfast in bed, Canine friends, Cards, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Games, Garden, Gardening, Free Standing Fire in lounge, Happy Hour, Holidays, Hydrotherapy, Indoor Games, Internet, Jigsaw, Library, Lions, Lotto, Men, Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Local RSA to play pool - fortnightly, Quizzes, Reading, Roses, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Swimming, TAB, Travel, Vegetarian, Videos
Updated: 16 Aug 2018
Additional Information
Additional Information
Topic Details
Staffing qualifications and details Napier City Council Food Control Plan Audit completed: 25/05/2018 Excellent qualified staff provide quality meals.
Details about meals Delicious home cooked meals using local seasonal fresh produce. Fresh is best!
Updated: 16 Aug 2018
Languages Spoken
Languages Spoken
Language Status Details
Croatian Yes
Deaf Blind Sign Language Yes
Dutch Yes
English Yes
Māori - Te Reo Yes
Samoan Yes
Other Details Yes Malaawi
Updated: 16 Aug 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Non denominational Yes
Presbyterian Yes
Ratana Yes
Roman Catholic Yes
Salvation Army Yes
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 16 Aug 2018
Location Distance Details
Public Transport 0.50 Km Bus Stop
Shops 0.50 Km Local dairy
Mall 1.50 Km Taradale Shopping Centre
Parks 0.30 Km Local Dobel Reserve and other close park areas
Library 2.00 Km Taradale Public Library
Updated: 16 Aug 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Other details Yes National Certificate in Hauroa. Workplace Support provider for EIT Certificate in Contemporary NZ Nursing Practice (CCNZNP) students. Workplace Support provider for EIT Bachelor of Nursing degree students.
Aged Care Association New Zealand (ACA)
Updated: 16 Aug 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.