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Otatara Heights Residential Care.

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At a glance
Otatara Heights Residential Care.
Rest Home Care
8-20 Kotuku Place
Hawkes Bay
Hawke's Bay
(06) 844 3535
(06) 844 4249
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Teresa Loughlin
Teresa and Steve Loughlin
Care Manager
Marama Hanara
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“Owners, Management and Staff aim to provide excellent care in our warm and friendly family Home where the care of the young, elderly, frail or physically and intellectual able and/or disabled individuals may live in an atmosphere of respect and friendliness. To have their physical, psychological, cultural and spiritual needs met”.


Excellent care can be affordable

All people should be treated as individuals

Every Resident is unique, valuable and special and has something of worth to offer

Independence should be promoted and support provided where this is diminished

Holistic care promotes a sense of wellbeing

Recognition of the importance of Whanau and ongoing involvement in Resident care

Respect is paramount for a happy and healthy living and working environment

Competent well trained staff are valued


Taha Whanau
Taha Wairua
Taha Hinengaro
Taha Tinana
Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 8 Jun 2015
Bed and Vacancy Details
Approximate number of beds at this level of care40
Long term vacancyNo
Short term vacancyNo
Respite dates available: Monday 8th - 13th May 2017.
Day Stay is available 7 days per week, enquire manager@otatara.org.nz
Impending vacancyYes
Updated: 24 Apr 2017
"You guys are Legends", visitors comment during Home Tour.
Updated: 14 Sep 2016
TypeHours Per WeekStatusDetails
Registered Nurse 85+ Yes Registered Nurses on shift and on call 24/7
Healthcare Assistants/Caregivers 525+ Yes Caring, experienced Staff actively engaged in our Resident's well being
Physiotherapist Negotiable In House Passive Exercise Program run by Staff under Physio supervision
Occupational Therapist Yes
Own Social Worker Yes
Diversional Therapist 40 Yes Supported Management of Individual activities - focus on continued independence
Activities Co-ordinator 12+ Yes Extensive Activity Program promoting Real Life Experiences Monday through Saturday
Hairdresser 6 Yes Weekly In House
Podiatrist Yes Six Weekly visits
Dietitian Yes
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 11 Jan 2017
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stomal Therapist Yes
Stroke Rehabilitation Yes
Spinal Injuries Yes
Community Health Yes Serious Spinal Injury
Other Nursing Specialities Yes Brain Injury / Bariatric Care Services / Mental Health Care
Updated: 14 Sep 2016
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Otatara offers one permanent room specifically for short term / respite stays. Bookings essential.
Carer Support or other Short Stay Yes Extensive Day Stay program available for all ages, care requirements.
Advance bookings taken Yes
Subsidised service Yes
Private paying service Yes
Updated: 14 Sep 2016
Under 65 yrs with Disability Yes
Day Care Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Rooms (Shared) Yes
Rooms (Suit Couple) Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Negotiable.
Wifi Yes Negotiable.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes Regular monthly Resident meetings.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes
Smokers Room Yes
Smoking Permitted Yes
Sprinklers Yes
Audit report available Yes
Updated: 14 Sep 2016
Special Features
Care provision for physical rehabilitation, post op, fall recovery.

Trained staff available for Serious Spinal Injury rehabilitation or on going care services.
Updated: 14 Sep 2016
Interests & Activities
Activity programme, Advocate, Age Concern, Art, BBQ, Big print books, Bingo, Board games, Canine friends, Cards, Chapel, Children, Church, Concerts, Cooking, Craft, Dancing, Digital camera, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Holidays, Hydrotherapy, Indoor Games, Internet, Jigsaw, , Library, Log fire, Lotto, Massage, Men, Minibus, Movies, Music, Never Alone Club, Newspaper reading, Organ, Outings, Park, Parkinson's Society, Parties, Pastoral care, Petanque, Pianist, Picnic facilities, Pool table, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Rotary, Singing, Sky TV, Swimming, TAB, Theatre, Travel, Vegetarian, Videos, Views
Updated: 14 Sep 2016
Additional Information
Details re Meals Delicious home cooked meals using local seasonal fresh produce. Fresh is best!
Staffing Details Excellent staff - resident ratio for quality care.
Updated: 14 Sep 2016
Languages Spoken
Croatian Yes
Deaf Blind Sign Language Yes
Dutch Yes
English Yes
Maori - Te Reo Yes
Russian Yes
Samoan Yes
Sign Language Yes
Other Details Yes Malaawi
Updated: 14 Sep 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
Non denominational Yes
Presbyterian Yes
Ratana Yes
Roman Catholic Yes
Salvation Army Yes
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 14 Sep 2016
Public Transport 0.50 km Bus Stop
Shops 0.50 km Local dairy
Mall 1.50 km Taradale Shopping Centre
Parks 0.30 km Local Dobel Reserve and other close park areas
Library 2.00 km Taradale Public Library
Updated: 14 Sep 2016
Credentials & Membership
Credentials & MembershipStatusDetails
Eldernet Subscription Bronze Yes
National Certificate in Community Support Services (Core Competencies) Yes Workplace Support provider for EIT National Certificate in Health, Disability and Aged Support
National Certificate in Community Support Services (Residential) Yes Workplace Support provider for EIT National Certificate in Mental Health and Addictions
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Other details Yes National Certificate in Hauroa. Workplace Support provider for EIT Certificate in Contemporary NZ Nursing Practice (CCNZNP) students. Workplace Support provider for EIT Bachelor of Nursing degree students. EIT Sport & Rec students.
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 14 Sep 2016