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Monte Vista Residential Care

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Information Pack
At a glance
Name
Monte Vista Residential Care
Category
Rest Home Care
Address
13 Shepherd Road
Waipahihi
Taupo 3330
Postal Address
13 Shepherd Road Taupo 3330
DHB
Lakes
Phone
07 378 0182
Fax
07 376 8464
Mobile
0274378033
Email
View Email Address
Web
Visit Website
Personnel
Manager
Ann Robertson - 027 437 8033
Owner
TerraNova Homes & Care Ltd - 0800 00 55 11
Other services
Photos
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Description
Endowed with a stunning panorama of Lake Taupo, the mountains and surrounding areas, Monte Vista is the perfect choice for anyone wanting to receive great care in an iconic town.

Monte Vista is the only independent hospital-level care provider in the greater Taupo area not related to a retirement village operator. This means that all our efforts at Monte Vista are focussed solely on providing great care, without compromise or distraction.

As one of the most iconic towns in New Zealand, Taupo provides a quintessentially Kiwi locale for great rest care. Nestled in a quiet suburb (while still being a stone throw away from the town centre), Monte Vista boasts exceptional views of Lake Taupo and Mt Ruapehu, guaranteed to delight residents and families alike.

The building itself provides a perfect interior for great care. Based on an easy layout, wings extend out from a central communal lounge, with all bedrooms conveniently close to it and the dining room. Each wing sports a separate smaller lounge often used as a quiet space, allowing for flexible living options.

Beautiful gardens and grounds around the building perfectly compliment the views, with an easily accessible flow between indoor and outdoor areas. Plenty of spaces for quiet reflection, as well as activities (yes, we admit we do love the occasional hangi), means residents are never left wanting for ways in which to enjoy the fresh Waikato air.

Monte Vista is well-known in the local community for its friendly and family-like atmosphere. Schools and community groups regularly visit and integrate with our residents, with plenty of cultural events and celebrations to entertain, surprise, and delight residents.

We provide a range of single rooms, with options for couples and some en suites available. Many of our light and bright rooms have direct views onto and over the lake..

Visit us today to help us find a perfect room for you.

Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 17 Oct 2017
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care16
Updated: 17 Oct 2017
Testimonials
Testimonials
“I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Maori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.” Gene, 74 years

“I was devastated and disorientated when I had to leave and close up my home. Now I don’t think there could be a better place to be. Monte Vista is so well run and the staff are so kind. The meals are tasty and of course I have some favourites like macaroni cheese, shepherds pie and roasts. There are always plenty of cups of tea offered to me. I don’t feel lonely as I have plenty of visitors, and there are always visiting Taupo people that come to play the piano and sing. My eyesight is not good for reading, but I enjoy watching the television in the privacy of my room.” Eden, 101 years

“I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupo! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy.” Thelma, 90 years
Updated: 17 Oct 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 24/7 Yes 24 hours, 7 days a week
Healthcare Assistants/Caregivers 24/7 Yes Cheerful, friendly and encouraging towards all residents
Physiotherapist Yes We have a contracted Physiotherapist who visits every week, together with a Physio Assistant who works every weekday morning. Residents are comprehensively assessed upon admission, and a plan is prepared to assist in maintaining and improving mobility.
Activities Co-ordinator Yes Dedicated Activities stafff offer a varied program of in-house activities, outings and participation in local events and shows.
Hairdresser Yes One day per week and often more as required.
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes A wonderful base of volunteers, animals, musicians, and anyone else interesting and/or entertaining
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Regular visits from varied religious denominations.
Other Personnel Negotiable As required
Updated: 17 Oct 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Our team provides care and support for end of life to both residents and their loved ones. We support family/whanau and empower them to make decisions that are important for them.
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes All RNs are competent in oxygen delivery.
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes All staff are trained and experienced in this area
Dialysis Yes Peritoneal Dialysis competent and certificated
Gerontological Care Yes
Clinical Manager Yes
Updated: 17 Oct 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 17 Oct 2017
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Day Care Yes
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes Options available
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence Yes Regular visits
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Residents are responsible for their own account
Resident can adjust heating in own room Yes
Residents Committee Yes
Family Committee No Family members are invited to attend resident meetings
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes
Smoking Permitted No No smoking permitted anywhere on site
Sprinklers Yes
Audit report available Yes
Updated: 17 Oct 2017
Interests & Activities
Interests & Activities
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your local Manager about how we can accommodate you preferences in our activities programs.


Updated: 17 Oct 2017
Additional Information
Additional Information
TopicDetails
Details re Meals When we say "home cooked", we mean it! All meals are designed a by professional chefs, and reviewed by a leading dietician.
Staffing Details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care.
Associated Complexes Monte Vista Residential Care is part of the TerraNova family of homes.
Updated: 17 Oct 2017
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Available on request
Japanese Yes
Maori - Te Reo Yes
Updated: 17 Oct 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes We welcome all faiths
Updated: 17 Oct 2017
Distances
Distances
LocationDistanceDetails
Shops 5.00 km Short drive to the town centre
Parks 0.50 km Short distance to Botanical Gardens
Library 5.00 km We have a library on site and we take our residents to the library on request
Updated: 17 Oct 2017
Credentials & Membership

650