Monte Vista Residential Care
At a glance
- Vacancy
- No
- Name
- Monte Vista Residential Care
- Category
- Rest Home
- Address
- 13 Shepherd Road
Waipahihi
Taupō 3330 - Postal Address
- Same as above
- Region
- Lakes
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Shona Richardson - 027 437 8033
- Owner
- Te Kotahitanga O Ngati Tuwharetoa
Other services
Photos
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Map
Endowed with a stunning panorama of Lake Taupo, the mountains and surrounding areas, Monte Vista is the perfect choice for anyone wanting to receive great care in an iconic town.
Monte Vista is the only independent hospital-level care provider in the greater Taupo area not related to a retirement village operator. This means that all our efforts at Monte Vista are focussed solely on providing great care, without compromise or distraction.
As one of the most iconic towns in New Zealand, Taupo provides a quintessentially Kiwi locale for great rest care. Nestled in a quiet suburb (while still being a stone throw away from the town centre), Monte Vista boasts exceptional views of Lake Taupo and Mt Ruapehu, guaranteed to delight residents and families alike.
The building itself provides a perfect interior for great care. Based on an easy layout, wings extend out from a central communal lounge, with all bedrooms conveniently close to it and the dining room. Each wing sports a separate smaller lounge often used as a quiet space, allowing for flexible living options.
Beautiful gardens and grounds around the building perfectly compliment the views, with an easily accessible flow between indoor and outdoor areas. Plenty of spaces for quiet reflection, as well as activities (yes, we admit we do love the occasional hangi), means residents are never left wanting for ways in which to enjoy the fresh Waikato air.
Monte Vista is well-known in the local community for its friendly and family-like atmosphere. Schools and community groups regularly visit and integrate with our residents, with plenty of cultural events and celebrations to entertain, surprise, and delight residents.
We provide a range of single rooms, with options for couples and some en suites available. Many of our light and bright rooms have direct views onto and over the lake..
Visit us today to help us find a perfect room for you.
Monte Vista is the only independent hospital-level care provider in the greater Taupo area not related to a retirement village operator. This means that all our efforts at Monte Vista are focussed solely on providing great care, without compromise or distraction.
As one of the most iconic towns in New Zealand, Taupo provides a quintessentially Kiwi locale for great rest care. Nestled in a quiet suburb (while still being a stone throw away from the town centre), Monte Vista boasts exceptional views of Lake Taupo and Mt Ruapehu, guaranteed to delight residents and families alike.
The building itself provides a perfect interior for great care. Based on an easy layout, wings extend out from a central communal lounge, with all bedrooms conveniently close to it and the dining room. Each wing sports a separate smaller lounge often used as a quiet space, allowing for flexible living options.
Beautiful gardens and grounds around the building perfectly compliment the views, with an easily accessible flow between indoor and outdoor areas. Plenty of spaces for quiet reflection, as well as activities (yes, we admit we do love the occasional hangi), means residents are never left wanting for ways in which to enjoy the fresh Waikato air.
Monte Vista is well-known in the local community for its friendly and family-like atmosphere. Schools and community groups regularly visit and integrate with our residents, with plenty of cultural events and celebrations to entertain, surprise, and delight residents.
We provide a range of single rooms, with options for couples and some en suites available. Many of our light and bright rooms have direct views onto and over the lake..
Visit us today to help us find a perfect room for you.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 4 Dec 2019 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 19 |
| Vacancy | No |
| Our beds are available for rest home or hospital level care | |
| Impending vacancy | No - Call for more Info |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $10.00/day up to $30.00/day as at 15 Jul 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Yes |
|
Updated: 18 Jul 2025 |
|
Testimonials
| “I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Maori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.” Gene, 74 years “I was devastated and disorientated when I had to leave and close up my home. Now I don’t think there could be a better place to be. Monte Vista is so well run and the staff are so kind. The meals are tasty and of course I have some favourites like macaroni cheese, shepherds pie and roasts. There are always plenty of cups of tea offered to me. I don’t feel lonely as I have plenty of visitors, and there are always visiting Taupo people that come to play the piano and sing. My eyesight is not good for reading, but I enjoy watching the television in the privacy of my room.” Eden, 101 years “I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupo! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy.” Thelma, 90 years |
|
Updated: 4 Dec 2019 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 24/7 | Yes | 24 hours, 7 days a week |
| Healthcare Assistants/Caregivers | 24/7 | Yes | Cheerful, friendly and encouraging towards all residents |
| Physiotherapist | Yes | We have a contracted Physiotherapist who visits every week, together with a Physio Assistant who works every weekday morning. Residents are comprehensively assessed upon admission, and a plan is prepared to assist in maintaining and improving mobility. | |
| Activities Co-ordinator | Yes | Dedicated Activities staff offer a varied program of in-house activities, outings and participation in local events and shows. | |
| Hairdresser | Yes | One day per week or as required. | |
| Podiatrist | Yes | ||
| Dietitian | Yes | ||
| Accredited Visitors | Yes | A wonderful base of volunteers, animals, musicians, and anyone else interesting and/or entertaining | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Regular visits from varied religious denominations. | |
| Other Personnel | Negotiable | As required | |
|
Updated: 4 Dec 2019 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | All RNs are competent in oxygen delivery. |
| Gastronomy/Nasogastric Management | Yes | |
| End of Life/Palliative Care | Yes | Our team provides care and support for end of life to both residents and their loved ones. We support family/whanau and empower them to make decisions that are important for them. |
| Dialysis | Yes | Peritoneal Dialysis competent and certificated |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| ACC Rehabilitation | Yes | |
| Infection Control | Yes | All staff are trained and experienced in this area |
| Surgical Followup | Yes | |
| Clinical Management | Yes | |
|
Updated: 4 Dec 2019 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Other Short Stay Programme | Yes | |
| High Care Needs | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 4 Dec 2019 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | |
| Rooms suitable for a couple | Yes | Options available |
| Ensuite | Yes | |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | Regular visits |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | Residents are responsible for their own account |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | |
| Residents Committee | Yes | |
| Family Committee | No | Family members are invited to attend resident meetings |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | No | Monte Vista Residential Care is a non smoking facility. |
|
Updated: 4 Dec 2019 |
||
Interests & Activities
|
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions. Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy. Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program. Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests. Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can. Please ask your local Manager about how we can accommodate you preferences in our activities programs. |
|
Updated: 4 Dec 2019 |
Additional Information
| Topic | Details | |
|---|---|---|
| Staffing qualifications and details | Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care. | |
| Details about meals | When we say "home cooked", we mean it. All meals are designed a by professional chefs, and reviewed by a leading dietician. | |
|
Updated: 4 Dec 2019 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | Available on request |
| Japanese | Yes | |
| Māori - Te Reo | Yes | |
|
Updated: 4 Dec 2019 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Non denominational | Yes | We welcome all faiths. Please contact the Manager to arrange a service or to talk to residents. |
|
Updated: 4 Dec 2019 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Shops | 5.00 Km | Short drive to the town centre |
| Parks | 0.50 Km | Short distance to Botanical Gardens |
| Library | 5.00 Km | We have a library on site. Taupo Library have a book delivery service available by arrangement. |
|
Updated: 4 Dec 2019 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Aged Care Association New Zealand (ACA) | Yes | |
| Police checked | Yes | |
|
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|
Updated: 7 Dec 2021 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.