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Lester Heights Hospital

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At a glance
Lester Heights Hospital
Rest Home Care
93 Fourth Avenue
Whangarei 0110
Postal Address
Same as above
(09) 438 3909
(09) 438 3953
View Email Address
Carly Mangulabnan - 021 028 60682
North Care Limited - Carly Mangulabnan - 021 028 60682
Other services
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Grateful Thanks!

I am taking the time to submit this review having recently spent three weeks with my 95yr old mother who is currently a resident at the Lester Heights Residential Care Facility.
The services that Lester Heights Residential Care provides is excellent on all levels, compared to a previous experience that we had at another facility earlier this year.
The selection of meals and choices that are offered, and at times, specially made for my mother, were beyond our expectations.
The nurses, carers and management staff are without a doubt, the sweetest, hardworking, caring personnel who always conduct themselves and go about their duties, in a cheerful professional manner and with unfailing patience!!
Because I live abroad, I was able to spend every moment of my days and evenings with my mother. And in that time, I was able to observe the operational structure of this facility throughout my entire visit.
I commend the Owner Mr Reddy and all his staff for their success in establishing a safe and secure establishment, that is spotlessly clean and inviting for any future resident who maybe looking for a "home away from home" whether short or long term. This place has a "family vibe" where I noticed some residents assisting each other at meal times which was sweet and enduring, from my perspective. Then of course there were the usual "family spats" which were hilarious.
To Mr Reddy and all your staff, thank you for making my mother's stay as comfortably possible for her, especially in her remaining days and months ahead.
Do keep up your excellent services.

Restrictions - critical visitors only
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 28 May 2020
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 8
Vacancy No
We have rooms available for clients both long term and short term admission.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 14 Aug 2020
Updated: 28 May 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes As this is hospital level of care we have Registered Nurse coverage 24 hours per day 7 days per week. The administration of your medication will be supervised by Registered Nurses.
Nurse Practitioner Negotiable
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes By referral
Occupational Therapist Yes By referral
Social Worker (on site) Yes By referral
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes By referral
Podiatrist Yes By referral
Dietitian Yes By referral
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 28 May 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Registered Staff have training and are qualified in this area
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes RN's and caregivers are training by North Haven Hospice to provided excellent palliative care.
Dialysis Yes All RN's have been trained by the renal team and work closely with Whangarei to manage dialysis.
Wound Care Yes Registered Nurses receive annual training from wound care specialists in this area.
Diabetic Care Yes Registered Nurses receive annual training from Diabetic Specailist in this area
Continence Advice Yes All staff are trained by Incontinence specialist
Stomal Therapy Yes DHB on call
Stroke Rehabilitation Yes Available through NDHB and the Stroke foundation. All staff attend inserivces.
Tracheotomy Care No Clinical Care/facility Manager and RN's are trained.
Spinal Injuries Care No Trained RNs
Infection Control Yes Trained RN for this role. Annual updates from Northland DHB IC Nurse Specialist
Surgical Followup Yes The registered nurses liaise with NHDB Wound Nurse specialist to manage the dressings. Acc short term clients welcome.
Psychiatric Care Yes POP team available as needed
Clinical Management Yes
Updated: 28 May 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes If there is a room available.
Updated: 28 May 2020
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes By arrangement
Negotiate To Bring Own Pet Yes
Wifi Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smokers Room Yes
Smoking Permitted Yes
Updated: 28 May 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.