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Julia Wallace Retirement Village

At a glance
Vacancy
Yes
Name
Julia Wallace Retirement Village
Category
Rest Home
Address
28 Dogwood Way
Milson
Palmerston North 4414
Postal Address
28 Dogwood Way
Milson
Palmerston North 4414
Region
MidCentral
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Chris Wilson - 06 354 9262
Owner
Ryman Healthcare - 0800 588 222
Other services
Media
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In Ryman villages, you’ll find vibrant communities where residents thrive.

Along with independent and assisted living, Julia Wallace Village offers a range of care options to support you. These include rest home, hospital and specialist dementia care. In some circumstances you can also choose to receive rest home care in your own serviced apartment.

Located in the prestigious Clearview Park subdivision in Milson, Julia Wallace Village offers a lifestyle option for everyone.

Care is at the heart of everything we do. Our residents receive the best of clinical care from our expert teams.

Our spacious care rooms, each with an ensuite bathroom are fitted with a call bell with 24/7 monitoring for added security.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Ryman exceeds the sector standard in aged care by continuing to enhance the resident experience.

Our award-winning myRyman Care app and electronic medication system provide our team with secure access to real-time clinical data for accurate and efficient care.

Meals are prepared fresh on site by our village chefs using seasonal ingredients. Our Delicious menu is continually highlighted as an area where we go above and beyond as our talented chefs aim to tempt all taste buds.

We're passionate about creating thriving communities where connection and wellbeing are a priority. We offer daily activities and outings for residents to choose, and we encourage you to make the most of the care centre amenities.

We’re recognised by Canstar Blue for having the Most Satisfied Customers, which highlights the outstanding lifestyle and amenities on offer at a Ryman village and complements our tenth win of Reader’s Digest’s Most Trusted Brand.

When people visit our care centres, they often tell us that they feel that difference. It’s in the way our residents and care teams interact, their genuine affinity and connection with one another. We’re a community that cares.

It’s something to be experienced so we invite you to visit and talk to our team. Better still, talk to our residents and their families – they’re the experts!
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 18 Jul 2024

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 28
Vacancy Yes
We welcome your enquiry
Impending vacancy No - We welcome your enquiry
Short stay considered No
Premium Accommodation Charges Yes from $55.00/day up to $75.00/day as at 01 Nov 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No

Updated: 8 Nov 2024

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our care centre has 24 hour registered nursing cover. Our registered and enrolled nurses are responsible for the supervision and delivery of high quality nursing care to all care centre residents. The clinical manager and unit coordinators oversee our trained carers and registered nurses in the exceptional delivery of our daily care.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Negotiable Our dedicated team of enrolled nurses provide high quality nursing care to all care centre residents.
Healthcare Assistants/Caregivers Yes With the support and guidance of the registered nursing team, our caregivers provide assistance and support to care centre residents on a daily basis. Wherever possible, the same caregivers will care for the same residents each day in order to get to know each other well and form a strong connection. All of our caregivers are supported to undertake training in the care of older people.
Physiotherapist Yes A physiotherapist is available on a medical referral basis. The physiotherapist will establish individualised programmes for residents as required.
Occupational Therapist Yes We have access to an occupational therapist. This would be arranged through the Mid Central DHB.
Diversional Therapist Yes We have a diversional therapist in our hospital and dementia unit.
Activities Co-ordinator Yes We have a dedicated activities and lifestyle coordinator in the care centre five days a week, who plans and implements a programme of recreational, diversional and social activities for residents in the care centre to participate in as they please.
Hairdresser Yes We have a fully equipped hairdressing salon on site, with services available to residents for a reasonable fee. Appointments can be booked through reception or with the help of a care assistant.
Podiatrist Yes We have a podiatrist who visits the village on a regular basis.
Dietitian Yes
Kaumatua Yes We have strong relationships with the local iwi.
Chaplain/Spiritual Advisor Yes Access to most denominations and regular church services are held within the village.
Other Personnel Yes Should the services of a specialist be required we will assist residents in accessing the appropriate people to meet their requirements.

Updated: 18 Jul 2024

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen concentrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Our staff are trained in this type of intervention should a resident require this level of treatment.
Wound Care Yes Our staff are trained in this type of intervention should a resident require this level of treatment.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes
Infection Control Yes Our infection prevention and control policies and procedures are practical, safe, and guide our well-trained staff and residents in minimising the risk of infection at the village. It all starts with good hand hygiene as an important way to keep us healthy and safe from bugs that may be present in the community.
Clinical Management Yes Our clinical manager is an experienced registered nurse who is responsible for overseeing the management of residents' care.
Other Specialties Yes Our village has access to highly specialised nursing clinicians as required.

Updated: 18 Jul 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care in our warm and welcoming care centre. Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help. Whether it’s for a single night or a few weeks, a short stay at our care centre can be a welcome break from your usual routine.
Private Paying Yes
Booking can be made in advance Yes Where available, please phone our village manager.

Updated: 18 Jul 2024

Features
Features
Feature Status Details
May Bring Own Furniture Yes All of our rooms come fully-furnished. Residents are welcome to bring small and special items such as a favourite armchair, provided they can be accommodated in the room.
Single Rooms Yes All rooms at our village are of a premium standard and include an ensuite. Every room is furnished with a bed, with linen provided, bedside cabinet, chest of drawers, chair and television.
Ensuite Yes All rooms have ensuites, including wet floor showers
Alcohol Permitted Yes Residents are welcome to socialise as and when they please. We hold a popular happy hour each week.
Pets In Residence Yes By negotiation.
Phone Access In Own Room Yes We have portable phones that can be used by residents in their rooms to make or receive calls. Residents are welcome to have a telephone installed in their room. An adapter may be required and it is the residents responsibility to contact a provider to arrange a connection to their room.
Wifi Yes Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Resident can adjust heating in own room No All of our rooms are kept to a warm and pleasant temperature.
Cater for under 65 yrs with Disability Yes Please discuss specific requirements with the village manager.
Lounges/seating areas Yes Each area of the care centre has two beautiful appointed lounges and there is a stunning large internal atrium area.
Primary Health Funded Short Term Care Yes
Outings Yes Regular outings are held and provided by our two vans on site. We encourage residents to maintain contact with individuals and groups throughout the community.
Whānau Room Yes We have a number of smaller break away rooms for you and your family to use.
Residents Committee Yes Our village hosts resident meetings every month. These are an opportunity for residents to meet and express any concerns, and to share happy moments
Family Committee Yes Relatives meetings are held every 6 months to keep everyone updated on what is happening in the village, and are an opportunity for family members to raise any issues or concerns. Relatives receive a written invitation to their meetings and residents are notified via their activity calendar when the meetings are due to take place.
Newsletter Yes A regular newsletter is circulated providing updates on village activities and exciting news.
Policy for management of challenging behaviour Yes We have well-formed policies and procedures that are available to be viewed.
Confused Residents Yes We are proud providers of specialist dementia care and strive to maintain the highest level of support. Some of our residents may be mildly confused and our staff are specialised in providing a calming and safe environment for residents to enjoy living in.
Rural Setting No We are on the outskirts of town, situated in the lovely Clearview Park.
Semi-Secure Yes We also offer secure care in our specialised dementia unit

Updated: 18 Jul 2024

Special Features
Special Features
The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality.

Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated class for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains.

Updated: 18 Jul 2024

Interests & Activities
Interests & Activities
Activity programme, Big print books, Board games, Bingo, Bowls, Canine friends, Care and Craft, Chapel, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Entertainers, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Library, Music, Newspaper reading, Outings, Quizzes, Shopping, Sing-a-longs, Sky TV, Videos, Views, Billiards, Garden, Golf, Mah Jong, Movies, Reading

Updated: 18 Jul 2024

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact village management for details.
Staffing qualifications and details We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care.
Details about meals Breakfast and supper are generally served in residents rooms. All other meals can be served in rooms or in the dining room. The main meal of the day is prepared fresh on site by our dedicated chefs. There are three main course choices, including a vegetarian option. Specific food preferences and cultural or dietary needs can be catered for. All our meals are cooked at the village giving our food a lovely home made touch. Residents can help themselves to tea, coffee and fruit at all times, all of our morning and afternoon teas and suppers consist of delicious home baking. Guest are welcome to join residents for meals. Staff members will need to be advised when making a reservation.
Visitor information Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.
Recreational opportunities Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.
Internet access Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Transport Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy.
Associated Complexes We are a part of the Ryman Group of retirement villages and care facilities.

Updated: 18 Jul 2024

Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Information Yes Should English not be your first language, we will make every endeavour to ensure we are able to understand you and your needs. We will also ensure an interpreter (or other) is available on request as required.

Updated: 18 Jul 2024

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We will endeavour to meet individual resident's needs as requested.

Updated: 18 Jul 2024

Distances
Distances
Location Distance Details
Public Transport 1.00 Km There is a bus stop at the Milson shops
Shops 1.00 Km At the Milson there are various shops - convenience, pharmacy, hair-dressers, butchers, etc
Mall 5.00 Km The Plaza and Down Town offer a huge range of shops, cinemas, cafes and resturants.
Parks 0.00 Km The Clearview Reserve is situated near to the entrance of the Village.
Library 6.00 Km The libray is situated in the main shopping centre. However, the libray bus visits once a week.

Updated: 18 Jul 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 18 Jul 2024


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.