Jervois Residential Care - Rest Home
At a glance
- Vacancy
- Yes
- Name
- Jervois Residential Care
- Category
- Rest Home
- Address
- 302 Jervois Road
Herne Bay
Auckland 1011 - Postal Address
- Same as above
- Region
- Auckland
- Phone
- View Phone Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Myung - 021449754
- Owner
- Sunrise Healthcare Ltd - 093765418
Other services
Photos
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Map
We are proud that Jervois Residential Care currently holds 4 year certification from the Ministry of Health, placing it within an elite group of homes independently assessed as providing a very high quality of care. Our residents and families rest assured in our ability to provide superb service.
Situated in the heart of one of New Zealand’s most respected suburbs, Jervois Residential Care provides great care within a quintessentially Victorian villa. Discreetly tucked away close to Ponsonby shopping areas and local amenities, while still remaining perfectly accessible to visitors, Herne bay provides the perfect locale for great residential care in Auckland city.
Situated on large, beautiful grounds, our Jervois home consists of two large villas, gracefully joined together to create one home. Reminiscent of an old world Victorian romance era, many residents easily relate to the design and feel of the home. A series of tasteful refurbishments has complied the building with modern safety standards, while retaining the essential character of the home. Large grounds create a belt of green around the facility, with plenty of space to relax and enjoy the outdoors.
Because of its location, Jervois is also ideal for family members working in the CBD or ‘over the bridge’, and we welcome family members visiting at the end of their working day. For visitors who are further afield, Jervois lies on easily accessible bus routes, as well as the Waiheke Island ferry routes, making visiting a breeze. Add ample available parking space, and no visit should be any trouble at all.
Inside our home, we have a range of accommodation options to choose from. All our rooms have unique sizes and layouts, many of which showcase original Victorian features. We have accommodation options for couples, as well as en suite options. A range of common areas, ranging from quiet and reflective to active and communal, adds flexibility to life in the home.
Our great location gives us the added benefits of an active volunteering community, and great neighbours who regularly pop in with treats.
Visit us today to see how we can assist you in finding the perfect room in our home.
Situated in the heart of one of New Zealand’s most respected suburbs, Jervois Residential Care provides great care within a quintessentially Victorian villa. Discreetly tucked away close to Ponsonby shopping areas and local amenities, while still remaining perfectly accessible to visitors, Herne bay provides the perfect locale for great residential care in Auckland city.
Situated on large, beautiful grounds, our Jervois home consists of two large villas, gracefully joined together to create one home. Reminiscent of an old world Victorian romance era, many residents easily relate to the design and feel of the home. A series of tasteful refurbishments has complied the building with modern safety standards, while retaining the essential character of the home. Large grounds create a belt of green around the facility, with plenty of space to relax and enjoy the outdoors.
Because of its location, Jervois is also ideal for family members working in the CBD or ‘over the bridge’, and we welcome family members visiting at the end of their working day. For visitors who are further afield, Jervois lies on easily accessible bus routes, as well as the Waiheke Island ferry routes, making visiting a breeze. Add ample available parking space, and no visit should be any trouble at all.
Inside our home, we have a range of accommodation options to choose from. All our rooms have unique sizes and layouts, many of which showcase original Victorian features. We have accommodation options for couples, as well as en suite options. A range of common areas, ranging from quiet and reflective to active and communal, adds flexibility to life in the home.
Our great location gives us the added benefits of an active volunteering community, and great neighbours who regularly pop in with treats.
Visit us today to see how we can assist you in finding the perfect room in our home.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 3 Oct 2018 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 14 |
| Vacancy | Yes |
| We offer long term, respite, and palliative care services. Situated in the heart of Herne Bay, our warm and comfortable facility has excellent access for visiting families. Single and companion rooms available. | |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $10.00/day up to $30.00/day as at 25 Jun 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Please enquire |
|
Updated: 16 Jul 2025 |
|
Testimonials
| "I love living at Jervois. They made it so easy for me to come in. I really like the nurses - they are kind and I have made friends with them. I enjoy the food. I value the friendships I’ve made both with other residents and especially the staff." - Brian, 72 years “I was worried about moving, because I was leaving my own home. I was worried that it would be like all the other hospitals that I’d been in, where you just sit around and you do what the staff require. But here it was fair. Eventually I realised it was my decision to be made and I made it, and now I’m glad I did. If I had to come back I would.” Lilian, 94 years "The nurses are good to me and we get plenty of entertainment which is a big thing for me. It gives me something to look forward to. I enjoy going out, particularly for meals and entertainment. I’ve made some friends. The house is always clean. I'm happy" - Luci, 81 years |
|
Updated: 3 Oct 2018 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | 24 hours, 7 days a week. We also have an on call Clinical Coordinator and Manager 24/7 | |
| Nurse Practitioner | Yes | We have a close relationship with our local nurse practitioner, who works with us to provide the best clinical care for residents. | |
| Healthcare Assistants/Caregivers | Yes | We have highly trained caregivers; most of our care staff have health management qualifications from NZ. | |
| Physiotherapist | Yes | Our physiotherapy team works with residents daily to ensure optimal strength and mobility are maintained. | |
| Diversional Therapist | 20 | Yes | Our activities team (Diversional therapist and activities assistant) work with residents to develop a varied and interesting activities programme according to our residents preferences. |
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | One day a week and as required | |
| Podiatrist | Yes | Specialist Nurse visits regularly | |
| Dietitian | Yes | As required | |
| Accredited Visitors | Yes | A wonderful base of volunteers | |
| Kaumatua | Negotiable | ||
| Chaplain/Spiritual Advisor | Yes | Church services once per month, Catholic father fortnightly | |
| Other Personnel | Yes | We have a resident advocate who chairs the residents' committee meetings and liaises with management to ensure our services are delivered to residents' satisfaction. | |
|
Updated: 3 Oct 2018 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| Palliative Care (Contracted) | Yes | |
| End of Life/Palliative Care | Yes | We have a close working relationship with Mercy Hospice, who visits regularly to support residents and family members |
| Wound Care | Yes | All registered nurses are trained and competent in this area |
| Diabetic Care | Yes | All registered nurses are trained and competent in this area |
| Continence Advice | Yes | Contracted |
| Stomal Therapy | Yes | All registered nurses are trained and competent in this area |
| Infection Control | Yes | |
| Surgical Followup | Yes | |
| Clinical Management | Yes | |
| Other Specialties | Yes | As required |
|
Updated: 3 Oct 2018 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Our respite and short stay residents can expect to enjoy the same great service we are known to provide for our long term residents. Come in, put your feet up, and enjoy being part of our family. |
|
Updated: 3 Oct 2018 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | |
| Shared Rooms | Yes | |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | Some ensuites available |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | Visitors with pets welcome |
| Negotiate To Bring Own Pet | No | Family pets are more than welcome to visit |
| Phone Access In Own Room | Yes | Residents are responsible for their own account |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | |
| Outings | Yes | |
| Whānau Room | Yes | Accommodations can be made |
| Residents Committee | Yes | Meet every month |
| Family Committee | No | Family are welcome to attend the resident meetings |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | In designated areas |
|
Updated: 3 Oct 2018 |
||
Interests & Activities
|
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions. Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy. Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program. Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests. Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can. Please ask your local Manager about how we can accommodate you preferences in our activities programs. |
|
Updated: 3 Oct 2018 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please enquire for details. | |
| Staffing qualifications and details | Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care. | |
| Details about meals | When we say "home cooked", we mean it! All meals are designed a by professional chefs, and reviewed by a leading dietician. | |
| Associated Complexes | Jervois Residential Care is part of the Sunrise Health Care family of homes | |
|
Updated: 3 Oct 2018 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| English | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | Available on request |
| Niuean | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
|
Updated: 14 Mar 2017 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | |
|
Updated: 3 Oct 2018 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 Km | Bus stop nearby |
| Shops | 0.50 Km | Herne Bay/Ponsonby shops short walking distance |
| Mall | 3.00 Km | Downtown Mall |
| Parks | 0.20 Km | Plenty of reserves and a beach nearby - perfect for family picnics |
| Library | 0.50 Km | Ponsonby library & Auckland Central |
|
Updated: 3 Oct 2018 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.