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Iona (a Presbyterian Support Otago Enliven home)

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At a glance
Vacancy
No
Name
Iona (a Presbyterian Support Otago Enliven home)
Category
Rest Home Care
Address
549 Thames Highway
Waitaki
Oamaru 9400
DHB
Southern (Otago)
Phone
(03) 437 1870
Fax
(03) 437 1132
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Steph Leith - (03) 437 1870
Owner
Presbyterian Support Otago - (03) 477 7115
Other services
Photos
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Add your own review for this service

Disatisfied

While all of our concerns about the care of our parents were raised with management, a large number of them went unaddressed. I would like to let other people know that this was not a good home for our parents. the staff at Iona never listened to the concerns of our family with regard to the care of our parents and at times it felt like they went out of their way to make things very difficult. This was a very stressful time for our family and i would not recommend this home to anyone despite their being some staff who were really caring and good at their jobs. We did remove our parents from Iona.


Provider response:

Our organisation treats every complaint as a learning opportunity to improve our services and thanks anonymous for drawing their concerns to our attention. We also thank them for their positive comments around the good work of our staff, it is appreciated. We make every effort to accommodate requests and apologise for the stress caused to family. We would welcome the opportunity for the reviewer to make direct contact to meet with the Director of Enliven Services to discuss the issues raised, as clearly we have not met the expectations of the residents and their family, for which we apologise

Description
Encouraging residents to be as independent as possible; to make choices in the things that matter to them, is part and parcel of Presbyterian Support Otago's Enliven services.

Here at Iona you will find some things make for happier, healthier living, no matter what your age. A sense of community; friends, family and whanau; giving and receiving; making decisions for yourself; and most of all, practical support when you need it.

At Enliven we work alongside you and your family to achieve these things.

Iona carries Ministry of Health four-year certification - confirming this popular home provides the very best care to residents.

Give Iona's Manager, Stephenie Leith, a call on 03 437 1870 and come as see for yourself why an Enliven home is the right choice when seeking rest home, hospital, dementia and independent living options.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Updated: 8 Apr 2013
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 28
Vacancy No
Impending vacancy No
Additional Room CostsSome Rooms
Updated: 19 Sep 2018
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Iona has Registered Nurse coverage 24 hours a day, seven days a week. The Manager is a RN and holds a current annual Practising Certificate
Enrolled Nurse Yes
Physiotherapist Yes Contracted in
Activities Co-ordinator Yes
Hairdresser Yes Own hairdresser
Podiatrist Yes Contracted in
Dietitian Yes
Accredited Visitors Yes Iona has it's own experienced volunteer team to assist where and when needed
Updated: 25 May 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Clinical Management Yes Clinical Manager
Updated: 20 Aug 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes DHB contracted to provide respite care
Carer Support Yes DBH contracted to provide carer support short stay
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 9 Jul 2012
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Ensuite Yes Limited number
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes By Arrangement
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Lounges/seating areas Yes
Outings Yes
Whanau Room Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Semi-Secure Yes
Updated: 18 Aug 2015
Special Features
Special Features
Iona is an integral part of the Oamaru community and is a highly sought-after home for older people seeking residential care.

The exceedingly high standard of meals is always commented on by residents and visitors alike, as is the friendliness of the staff and volunteers.

Iona is purpose-built and maintained to a high level, and residents have plenty of room in which to enjoy the wide range of activities continually available to them.

Updated: 25 May 2016
Interests & Activities
Interests & Activities
Maintaining regular social and community activity our individual residents had before moving to Iona, is encouraged. We believe residents should maintain the connection they had with their family, friends and community, and will do all we can to ensure those connections are kept.

In-house, we have an extensive activities programme that includes exercise, quiz sessions, newspaper readings, guest speakers and entertainers, and Happy Hour is a very popular event.

There is great emphasis on outings, undertaken in comfortable vans, with events ranging from concerts to garden visits.

Some residents prefer to undertake hobbies and interests privately, or on a one-to-one basis, and we are happy to accommodate them
Updated: 28 Jul 2010
Additional Information
Additional Information
TopicDetails
Details about Meals All reasonable steps are taken to ensure residents have their food preferences respected. A dietician oversees the nutritional value of every meal and our highly experienced cooks create attractive meals from in-house commercial kitchens.
Staffing Qualifications and Details All Enliven homes have multi-disciplinary teams with staff focused on providing respectful, quality care to residents.
Associated Complexes Elmslie House, Ranui, Iona, Ross Home, St Andrews, Taieri Court, Aspiring Enliven Care Centre, Wanaka Retirement Village, Ranui Court Retirement Village, Columba Court Retirement Village and Enliven day activity programmes.
What's included in your fees and what's not Details are discussed at initial meetings
Updated: 25 May 2016
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Indian Yes
Filipino Yes including Bisaya
Hindi Yes
Malayalam Yes
Maori - Te Reo Yes
Tagalog Yes
Tongan Yes
Other Information Yes Enliven Services are proud to employ many international staff. We are therefore able to offer a variety of languages, which do change and increase from time-to-time
Updated: 30 Aug 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes All religious affiliations are respected. Some services are held in-house, at other times participation in community church services is encouraged.
Updated: 28 Jul 2010
Distances
Distances
LocationDistanceDetails
Public Transport   Can be arranged
Shops 5.00 km Oamaru township is about 5kms away and the Iona van is available for shopping excursions.
Mall   Collected and delivered on the premises
Parks   Nearby
Library   Nearby
Updated: 28 Jul 2010
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes Staff are encouraged and supported to gain nationally recognised qualifications allied to the industry
National Certificate in Community Support Services (Core Competencies) Yes Staff complete the NZ Certificate in Health and Wellbeing - Health Assistance level 3, as part of our integrated Orientation and Induction process. This qualification takes up to 24 months to complete and supersedes the older named qualifications
National Certificate in Diversional Therapy Yes Our Activities staff are able to complete the Community facilitation apprenticeship - Diversional therapy strand level 4. This qualification supersedes National Certificate in Diversional Therapy level 4
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Rest Home MOH Audit Report Available. Yes http://cert.moh.govt.nz/certification/review.nsf
Retirement Villages Association of New Zealand [Inc] (RVA) Yes Columba Court on South Hill at Oamaru is a small retirement village of seven units
Other details Yes The Enliven Principles of Activity, Contribution, Choice, Relationships, Respect and Security underpins all services at Iona
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 20 Aug 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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